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Chief Data Officer: Top Ten Learnings...

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Chief Data Officer: After 24 months.... Top Ten Learnings ...

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Chief Data Officer: Top Ten Learnings...

  1. 1. @CraigMilroy © 11-2014© 12-2014 Chief Data Officer: After 24 months… Top Ten Learnings… Craig C. Milroy, Chief Data Architect
  2. 2. @CraigMilroy © 11-2014@CraigMilroy Data Complexity and the recent rise of the CDO role…. Organizations are creating the office of the CDO to resolve business “pain-points” within data environments. …Gartner Inc. predicts that 25 percent of large global organizations will have appointed CDOs by 2015… Gartner Inc. 01/2014 Due to the relatively short history of the role, CDOs often operate without the benefit of formal industry guidance, frameworks or methodologies. … one size does not fit all ...
  3. 3. @CraigMilroy © 11-2014@CraigMilroy Chief Data Officers are a good idea….. In February 2013 Gene Leganza of Forrester Research made the following observation: "Chief data officers are a good idea – but how is it going to work?"Gene Leganza’s blog, Forrester, February 2013. …determine the best approach for resource allocation and resolution... …organizations must understand the source of the challenges ...
  4. 4. @CraigMilroy © 11-2014@CraigMilroy Businesses that understand opportunities within…. …The Office of the Chief Data Officer (OCDO) will enable an effective business technology response… …have an ability to create a competitive advantage within their target market…
  5. 5. @CraigMilroy © 11-2014@CraigMilroy … it’s all about DATA
  6. 6. @CraigMilroy © 11-2014@CraigMilroy … after 24 months… TOP TEN LEARNINGS
  7. 7. @CraigMilroy © 11-2014 Top Ten Learnings: One …Lack of Defined Direction and Alignment… ...Limited engagement of key executives to support the CDO conversation… Establish a process for involving key leaders that builds sustained understanding and commitment Promote Alignment Build a visible network of leaders to champion the Office of the CDO. Drive Ownership Identify and address challenges before issues or resistance arises Address Concerns Empower leaders to accept overall shared accountability for the future success of the CDO. Build Accountability Communicate the boundaries of the CDO Role Manage Expectations
  8. 8. @CraigMilroy © 11-2014@CraigMilroy Top Ten Learnings: Two Innovation Growth SpeedCustomer Customer Satisfaction Operational Risk Reduction FinancialEfficiency Risk Exposure Regulatory Controls Responsiveness …What would a CDO Mandate Look Like?… ... A singular focus on Regulatory Demands…
  9. 9. @CraigMilroy © 11-2014@CraigMilroy Top Ten Learnings: Three Innovation Growth SpeedCustomer Customer Satisfaction Operational Risk Reduction FinancialEfficiency Risk Exposure Regulatory Controls Responsiveness …What would a CDO Mandate Look Like?… ... A lack of focus on the Innovation Agenda…
  10. 10. @CraigMilroy © 11-2014 • Continued backlog of requests business insights • Limited understanding of the quality of the data being utilized • Company is unable to leverage data to support an innovation agenda Increased business demands for better and more available data is growing Increased regulatory demands for data management are also adding to the urgency Leadership is required with the right level of authority Creation of the CDO role and supporting office is recommended No enterprise leadership in place to govern this asset but… Data is an asset similar to other defined assets Top Ten Learnings: Four … No consistent elevator pitch for the CDO opportunity…
  11. 11. @CraigMilroy © 11-2014 11 … Limited enterprise lens into business technology priorities … Top Ten Learnings: Five Info. Lifecycle ManagementData Security & Privacy Master Data Management Data Governance Database Management DB Data IntegrationAnalytics & BI Metadata Management Reference Data Data Quality Data Services Customer Innovation Operational Regulatory
  12. 12. @CraigMilroy © 11-2014 CDO Internal "Innovator" CDO The "Architect" … Acquiring the CDO leader without broad ranging skills… …This leader is relatively rare within the data conversation… CDO Internal "Networker" CDO External "ChangeAgent" Provides strategic direction to the business lines and enables a vision, strategy and plan that enables the business. Data Visionary and Leader that has the accountability to innovate. Identify new business opportunities through the use of data assets to accelerate competitive advantage Top Ten Learnings: Six
  13. 13. @CraigMilroy © 11-2014 "Cloud Cover" CEO CDO CIO CxO CEO CDO CIO CxO "Value Realized" CEO CDO CIO CxO "Organizationally Focused" CDO LOB Top Ten Learnings: Seven … Placement of the Office of Chief Data Officer within an organizational structure that does not enable business data success …
  14. 14. @CraigMilroy © 11-2014@CraigMilroy CIO CxO/LOB Board CDO Governance StrategyInnovation Enablement Analytics Communication Data Policy Data Quality Data Model Master Data Meta Data Clients We Serve Channels We Support Business Processes Data Foundation External Parties Supporting Technology Business Capabilities Top Ten Learnings: Eight … Limited alignment and engagement with key organizational stakeholders…
  15. 15. @CraigMilroy © 11-2014 Executive Level Working Level Execution Level • Regulatory Projects • Customer Projects • Mergers and Acquisitions • Data Aggregation • Business Projects CommunicationInnovationQualityGovernance Enablement Top Ten Learnings: Nine … Undefined CDO operating model…
  16. 16. @CraigMilroy © 11-2014 Q1 Q2 Q3 Q4 Q1 Q2 Q3 and Onwards Improved Business Value and Innovation Data Policies and Standards Data Communities Roadmap Assess and Complete High- Level Plans Continuous Communication CDO/CIO Alignment 3 Year Planning CDO Office Targets Develop Data Strategy Innovation Agenda Advanced AnalyticsCDO Office Build Out Continuous Engagement/Improve ment Long Term: True Business Value 12-24+ Months Mid-Term: Establishing the CDO Office 6-12 Months Foundational 0-6 months Board Engagement Data Project Engagement Enterprise Engaged OCDO Full Data Governance Council Operation Top Ten Learnings: Ten … Establishment of the Office of the CDO will take longer than expected …
  17. 17. @CraigMilroy © 11-2014@CraigMilroy … it’s all about DATA LEADERSHIP 17
  18. 18. @CraigMilroy © 11-2014@CraigMilroy Banking, Big Data, Business Analytics, Business Architecture, Business Capability, Business Intelligence, Business Leadership Business Process, Business Transformation, Chief Data Architect, Cloud, Customer Centricity, Customer Relationship Management , Data Architecture , Data Assessments, Data Exploration, Data Governance, Data Integration, Data Process Modeling, Data Quality, Data Strategy, Data Streams, Data Visualization, Data Warehouse, Design, Financial Services, Enterprise Architecture, FSLDM, Hadoop, Information Lifecycle Management, Investment, Master Data Management, Metadata Management, Mobile, Next Generation Data Platform, Open Data, Open Source, Reference Data Management, Roadmap, Risk Management, Startup, Technology Stack, Thought Leadership craigmilroy ca.linkedin.com/in/craigcmilroy

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