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Gestione delle attività IT presso l’Aeroporto di Bologna - CMDBuild Day, 15 aprile 2010

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Alberto Bini, Aeroporto G.Marconi di Bologna

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Gestione delle attività IT presso l’Aeroporto di Bologna - CMDBuild Day, 15 aprile 2010

  1. 1. La gestione delle attività IT presso l’Aeroporto di Bologna CMDBuild Day – Udine,15 aprile 2010 Alberto Bini
  2. 2. Contenuti •BLQ Dati chiave •Organizzazione e Struttura IT •Obiettivi •Milestone •Risultati ottenuti •Next steps CMDBuilDay – Udine 15 Aprile 2010
  3. 3. BLQ Dati Chiave Pista e Infrastrutture • Codice IATA: BLQ • Lunghezza 2800 mt (Luglio 2004) • Aree di Imbarco 1 • Gate 22 • Aree Check-In 3 • Banchi Check-In 66 • Movimenti Aerei/g > 175 • Traffico Pax/g > 11000 • Movimenti/h 30 max • Capacità Parcheggio 5100 • Aree Shopping 34 CMDBuilDay – Udine 15 Aprile 2010
  4. 4. BLQ Dati Chiave Dati di Traffico ed Economici Dal 3 maggio al 2 luglio 2004, aeroporto chiuso per lavori di prolungamento pista Traffico Passeggeri Fatturato Movimenti aeromobili generali 2009 Passeggeri: 4.774.697 (+13,3%) Movimenti pax totali: 60.127 (+5,5%) Marzo 2010* Passeggeri: 421.428 Movimenti pax totali: 5.245 CMDBuilDay – Udine 15 Aprile 2010
  5. 5. BLQ Dati Chiave Core Business • Impianti centralizzati ed altri ricavi aeronautici: 7% (*) • Tasse aeroportuali: 51% (*) (Landing/Take-Off, Pax, Security) Ricavi non aeronautici e altri ricavi: 42% (*) (*) del totale entrate CMDBuilDay – Udine 15 Aprile 2010
  6. 6. L’Organizzazione e la Struttura IT ICT SAB Fornitore 1 responsabile 2 analisti 3 sistemisti 2 impianti speciali Fornitore SISTEMI SAP, GroundStar, FIDS, TVCC, Parcheggi, Biglietteria, Cargo, Sistemi aeroportuali (CUTE), Fornitore Office automation, Internet, Intranet, Badge, Controllo accessi, Gestione personale, MBL, Protocollazione, etc. >40 +Interfacce Servizio HelpDesk 5 tecnici (turnisti) 16x7 Utenti finali CMDBuilDay – Udine 15 Aprile 2010
  7. 7. Obiettivi Necessità: Gestione e conduzione infrastrutture informatiche (esecuzione e controllo delle procedure per assicurare la disponibilità dei sistemi, delle postazioni di lavoro e della rete di telecomunicazioni) Gestione asset informatici Gestione dei cambiamenti (configurazioni hardware e software, nuove installazioni, gestione licenze software, garanzie e contratti di manutenzione) Gestione e risoluzione dei problemi (supporto applicativo e sistemistico, assistenza hardware) Controllo attività fornitore nel rispetto degli accordi contrattuali CMDBuilDay – Udine 15 Aprile 2010
  8. 8. Milestone Fase 1 • OCS Inventory • Alfresco • CMDBuild Fase 2 Trouble Ticketing (Liferay) Change Management Fase 3 • Rendicontazione attività fornitore (in corso) CMDBuilDay – Udine 15 Aprile 2010
  9. 9. Risultati ottenuti Portale (Liferay) CMDBuilDay – Udine 15 Aprile 2010
  10. 10. Risultati ottenuti Workflow Gestione Ticket (Help Desk) CMDBuilDay – Udine 15 Aprile 2010
  11. 11. Risultati ottenuti Workflow Change Management CMDBuilDay – Udine 15 Aprile 2010
  12. 12. Risultati ottenuti Schema semplificato Direttore/Responsabile @ change Change Utente Scambio info utente Apertura ticket @ Help Desk investimento @ Escalation Specialista @ Responsabile IT Intervento on-site/ pianificazione remoto @ @ Intervento on-site/ risolt no remoto o? si no @ risolt Fornitore Chiusura @ o? si Chiusura Intervento remoto @ CMDBuilDay – Udine 15 Aprile 2010
  13. 13. Risultati ottenuti In breve… Asset Tracciabilità e ubicazione asset Piani di rinnovo parco hardware Storico attività Ticketing, Change Management e Gestione fornitori Verifica SLA Migliore comunicazione verso utenti finali No rapporti di intervento cartacei Controllo puntuale fornitori (attività da remoto) CMDBuilDay – Udine 15 Aprile 2010
  14. 14. Next Steps Sviluppo gestione fornitori (in corso) Gestione richieste di magazzino Ticket officina E oltre… CMDBuilDay – Udine 15 Aprile 2010
  15. 15. Grazie per l’attenzione bini@bologna-airport.it www.bologna-airport.it

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