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Solving problems creatively

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Solve Problems Creatively, Plan Strategically, and Negotiate Collaboratively

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Solving problems creatively

  1. 1. Solve Problems Creatively, Plan Strategically, and Negotiate Collaboratively Source: Cloke, K., & Goldsmith, J. (2005). Resolving Conflicts at Work: Eight Strategies for Everyone on the Job . “ Strategy7” . San Francisco, CA: Jossey Bass.
  2. 2. <ul><li>“ The formulation of a problem is often more essential than its solution, which may be merely a matter of mathematical or experimental skill” </li></ul><ul><li>Albert Einstein </li></ul>
  3. 3. Index <ul><li>Creative Problem Solving </li></ul><ul><ul><li>Conceptual Preparation </li></ul></ul><ul><ul><li>Obstacles </li></ul></ul><ul><ul><li>Five Steps in Creative Problem Solving </li></ul></ul><ul><li>“ Democratic Strategic Planning” </li></ul><ul><li>Conflict Resolution and Consensus Decision Making </li></ul><ul><li>Negotiation </li></ul><ul><ul><li>Styles </li></ul></ul><ul><ul><li>Preparation </li></ul></ul><ul><ul><li>Process </li></ul></ul><ul><li>Conclusion </li></ul>
  4. 4. Conceptual Preparation for Creative Problem Solving <ul><li>Shift 1: Adopt a Positive Attitude Toward Problem Solving </li></ul><ul><li>Shift 2: Approach Problem Solving as a Collaborative Process </li></ul><ul><li>Shift 3: Solve the Problem of How to Solve Problems </li></ul>Example: Approaching problems creatively
  5. 5. Obstacles to Creative Problem Solving <ul><li>You are not sure what the problem is. </li></ul><ul><li>You are not sure what is really happening. </li></ul><ul><li>You are not sure what you want. </li></ul><ul><li>You do not have the resources you need. </li></ul><ul><li>You are not sure who is supposed to do what. </li></ul><ul><li>You are not sure how to get what you want. </li></ul><ul><li>You are not sure how to communicate what you want to others so they understand it. </li></ul><ul><li>You do not know what it is possible. </li></ul><ul><li>You are not sure how to determine if you have succedded. </li></ul><ul><li>You are not sure what you did that was responsible for your success. </li></ul>
  6. 6. Five Steps in Creative Problem Solving <ul><li>Admit you have a problem and decide to solve it </li></ul><ul><li>Collaboratively define and clarify the problem </li></ul><ul><li>Jointly analyze, categoriza, and prioritize the problem </li></ul><ul><li>Invent Solutions that satisfy everyone’s interests </li></ul><ul><li>Jointly act, evalutate results, acknowledge efforts, and celebrate sucesses </li></ul>
  7. 7. “ Democratic Strategic Planning” <ul><li>Values </li></ul><ul><li>Vision </li></ul><ul><li>Mission </li></ul><ul><li>Barriers </li></ul><ul><li>Strategies </li></ul><ul><li>Goals or objectives </li></ul><ul><li>Action plans </li></ul>
  8. 8. Conflict Resolution and Consensus Decision Making <ul><li>The six fundamental methods of decision making: </li></ul><ul><ul><li>Notification </li></ul></ul><ul><ul><li>Consultation </li></ul></ul><ul><ul><li>Delegation </li></ul></ul><ul><ul><li>Voting </li></ul></ul><ul><ul><li>Consensus </li></ul></ul><ul><ul><li>Unanimity </li></ul></ul>
  9. 9. Conflict Resolution and Consensus Decision Making <ul><li>The six fundamental methods of decision making: </li></ul><ul><ul><li>Notification </li></ul></ul><ul><ul><li>Consultation </li></ul></ul><ul><ul><li>Delegation </li></ul></ul><ul><ul><li>Voting </li></ul></ul><ul><ul><li>Consensus </li></ul></ul><ul><ul><li>Unanimity </li></ul></ul>
  10. 10. Negotiation <ul><li>Aggresive Vs. Collaborative Negotiating Styles </li></ul><ul><li>Preparing for Collaborative Negotiation </li></ul><ul><li>Negotiation Process </li></ul>
  11. 11. Preparing for Collaborative Negotiation <ul><li>Goals </li></ul><ul><li>Issues </li></ul><ul><li>Interests </li></ul><ul><li>BATNA </li></ul><ul><li>WATNA </li></ul><ul><li>Options </li></ul><ul><li>Relationships </li></ul><ul><li>Criteria </li></ul><ul><li>Reality testing </li></ul><ul><li>Satisfaction </li></ul><ul><li>Commitment </li></ul><ul><li>Improvement </li></ul>
  12. 12. Negotiation Process [BEFORE] <ul><li>Agree on ground rules for the negotiation process </li></ul><ul><li>Form a joint process improvement team </li></ul><ul><li>Agree on common goals for your relationship </li></ul><ul><li>Identify Issues and Interests </li></ul><ul><li>Develop shared vision or values </li></ul><ul><li>Discuss past negotiation experiences </li></ul><ul><li>Develop BATNAs, WATNAs, Options, and Positions </li></ul><ul><li>Meet informally </li></ul>
  13. 13. Negotiation Process [BEFORE] <ul><li>Receive joint training in collaborative negotiation </li></ul><ul><li>Use an outside facilitator or mediator </li></ul><ul><li>Seek advice from allied third parties </li></ul><ul><li>Hold a facilitated public forum </li></ul><ul><li>Jointly research alternative methods of negotiating </li></ul><ul><li>Choose negotiating team members jointly </li></ul><ul><li>Keep lines of communication open </li></ul>
  14. 14. Negotiation Process [DURING] <ul><li>Meet in confortable, informal surroundings </li></ul><ul><li>Use Experts </li></ul><ul><li>Create a single version of the facts </li></ul><ul><li>Eliminate surprises </li></ul><ul><li>Allow your opponent to save face </li></ul><ul><li>Record everything </li></ul><ul><li>Negotiate in a spirit of problem solving </li></ul><ul><li>When you get stuck, change the process </li></ul><ul><li>When you get stuck, open up the negotiation </li></ul><ul><li>When you get stuck, jointly generate options </li></ul><ul><li>When you get stuck, work to resolve the impasse </li></ul>
  15. 15. Negotiation Process [AFTER] <ul><li>Improve the process </li></ul><ul><li>Publicize your accomplishments </li></ul><ul><li>Support the other side in the eyes of its constituency </li></ul><ul><li>Remember the problems </li></ul><ul><li>Honor your agreements </li></ul><ul><li>Continue solving problems </li></ul><ul><li>Continue negotiating </li></ul><ul><li>Continue communicating about the sucess of collaboration </li></ul><ul><li>Evaluate your personal participation </li></ul><ul><li>Celebrate your successes. </li></ul>
  16. 16. Conclusion <ul><li>“ Once you solve your problems, what you get is a higher order of problem” </li></ul><ul><li>Buckminster Fuller </li></ul>
  17. 17. Thank you!
  18. 18. Solve Problems Creatively, Plan Strategically, and Negotiate Collaboratively Source: Cloke, K., & Goldsmith, J. (2005). Resolving Conflicts at Work: Eight Strategies for Everyone on the Job . “ Strategy7” . San Francisco, CA: Jossey Bass.

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