Solving problems creatively

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Solve Problems Creatively, Plan Strategically, and Negotiate Collaboratively

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  • As we have seen in the six strategies explained during the last weeks, there is a sest of strategies for resolving conflict that consists of opening it up, encouraging it to unfold, and seeing what lies hidden inside. This includes understanding the culture and context in which the conflict occured; Listening actively, empathetically, and responsively to your opponent; Acknoeledging and integrating intense emotions; Searching beneath the surface for hidden meanings; Separating people from problems, positions from interests, and the future from the past. And not rewarding but learning from difficult behaviors. Now we are going to look at a second set of strategies consistis of shutting the conflict down, encouraging it to end, and finding practical solutions for the problems yo uncover. This includes: Finding creative solutions to the problems that you reveal, Strategically planning how you will avoid them in the future, And collaboratively negotiating your ongoing disagreements. Doing so means Generating options and criteria, Reaching consensus, planning and committing to action as part of a process that will end in resolution, completion, and closure – or, if not, in an agreement to disagree.
  • Solving problems creatively

    1. 1. Solve Problems Creatively, Plan Strategically, and Negotiate Collaboratively Source: Cloke, K., & Goldsmith, J. (2005). Resolving Conflicts at Work: Eight Strategies for Everyone on the Job . “ Strategy7” . San Francisco, CA: Jossey Bass.
    2. 2. <ul><li>“ The formulation of a problem is often more essential than its solution, which may be merely a matter of mathematical or experimental skill” </li></ul><ul><li>Albert Einstein </li></ul>
    3. 3. Index <ul><li>Creative Problem Solving </li></ul><ul><ul><li>Conceptual Preparation </li></ul></ul><ul><ul><li>Obstacles </li></ul></ul><ul><ul><li>Five Steps in Creative Problem Solving </li></ul></ul><ul><li>“ Democratic Strategic Planning” </li></ul><ul><li>Conflict Resolution and Consensus Decision Making </li></ul><ul><li>Negotiation </li></ul><ul><ul><li>Styles </li></ul></ul><ul><ul><li>Preparation </li></ul></ul><ul><ul><li>Process </li></ul></ul><ul><li>Conclusion </li></ul>
    4. 4. Conceptual Preparation for Creative Problem Solving <ul><li>Shift 1: Adopt a Positive Attitude Toward Problem Solving </li></ul><ul><li>Shift 2: Approach Problem Solving as a Collaborative Process </li></ul><ul><li>Shift 3: Solve the Problem of How to Solve Problems </li></ul>Example: Approaching problems creatively
    5. 5. Obstacles to Creative Problem Solving <ul><li>You are not sure what the problem is. </li></ul><ul><li>You are not sure what is really happening. </li></ul><ul><li>You are not sure what you want. </li></ul><ul><li>You do not have the resources you need. </li></ul><ul><li>You are not sure who is supposed to do what. </li></ul><ul><li>You are not sure how to get what you want. </li></ul><ul><li>You are not sure how to communicate what you want to others so they understand it. </li></ul><ul><li>You do not know what it is possible. </li></ul><ul><li>You are not sure how to determine if you have succedded. </li></ul><ul><li>You are not sure what you did that was responsible for your success. </li></ul>
    6. 6. Five Steps in Creative Problem Solving <ul><li>Admit you have a problem and decide to solve it </li></ul><ul><li>Collaboratively define and clarify the problem </li></ul><ul><li>Jointly analyze, categoriza, and prioritize the problem </li></ul><ul><li>Invent Solutions that satisfy everyone’s interests </li></ul><ul><li>Jointly act, evalutate results, acknowledge efforts, and celebrate sucesses </li></ul>
    7. 7. “ Democratic Strategic Planning” <ul><li>Values </li></ul><ul><li>Vision </li></ul><ul><li>Mission </li></ul><ul><li>Barriers </li></ul><ul><li>Strategies </li></ul><ul><li>Goals or objectives </li></ul><ul><li>Action plans </li></ul>
    8. 8. Conflict Resolution and Consensus Decision Making <ul><li>The six fundamental methods of decision making: </li></ul><ul><ul><li>Notification </li></ul></ul><ul><ul><li>Consultation </li></ul></ul><ul><ul><li>Delegation </li></ul></ul><ul><ul><li>Voting </li></ul></ul><ul><ul><li>Consensus </li></ul></ul><ul><ul><li>Unanimity </li></ul></ul>
    9. 9. Conflict Resolution and Consensus Decision Making <ul><li>The six fundamental methods of decision making: </li></ul><ul><ul><li>Notification </li></ul></ul><ul><ul><li>Consultation </li></ul></ul><ul><ul><li>Delegation </li></ul></ul><ul><ul><li>Voting </li></ul></ul><ul><ul><li>Consensus </li></ul></ul><ul><ul><li>Unanimity </li></ul></ul>
    10. 10. Negotiation <ul><li>Aggresive Vs. Collaborative Negotiating Styles </li></ul><ul><li>Preparing for Collaborative Negotiation </li></ul><ul><li>Negotiation Process </li></ul>
    11. 11. Preparing for Collaborative Negotiation <ul><li>Goals </li></ul><ul><li>Issues </li></ul><ul><li>Interests </li></ul><ul><li>BATNA </li></ul><ul><li>WATNA </li></ul><ul><li>Options </li></ul><ul><li>Relationships </li></ul><ul><li>Criteria </li></ul><ul><li>Reality testing </li></ul><ul><li>Satisfaction </li></ul><ul><li>Commitment </li></ul><ul><li>Improvement </li></ul>
    12. 12. Negotiation Process [BEFORE] <ul><li>Agree on ground rules for the negotiation process </li></ul><ul><li>Form a joint process improvement team </li></ul><ul><li>Agree on common goals for your relationship </li></ul><ul><li>Identify Issues and Interests </li></ul><ul><li>Develop shared vision or values </li></ul><ul><li>Discuss past negotiation experiences </li></ul><ul><li>Develop BATNAs, WATNAs, Options, and Positions </li></ul><ul><li>Meet informally </li></ul>
    13. 13. Negotiation Process [BEFORE] <ul><li>Receive joint training in collaborative negotiation </li></ul><ul><li>Use an outside facilitator or mediator </li></ul><ul><li>Seek advice from allied third parties </li></ul><ul><li>Hold a facilitated public forum </li></ul><ul><li>Jointly research alternative methods of negotiating </li></ul><ul><li>Choose negotiating team members jointly </li></ul><ul><li>Keep lines of communication open </li></ul>
    14. 14. Negotiation Process [DURING] <ul><li>Meet in confortable, informal surroundings </li></ul><ul><li>Use Experts </li></ul><ul><li>Create a single version of the facts </li></ul><ul><li>Eliminate surprises </li></ul><ul><li>Allow your opponent to save face </li></ul><ul><li>Record everything </li></ul><ul><li>Negotiate in a spirit of problem solving </li></ul><ul><li>When you get stuck, change the process </li></ul><ul><li>When you get stuck, open up the negotiation </li></ul><ul><li>When you get stuck, jointly generate options </li></ul><ul><li>When you get stuck, work to resolve the impasse </li></ul>
    15. 15. Negotiation Process [AFTER] <ul><li>Improve the process </li></ul><ul><li>Publicize your accomplishments </li></ul><ul><li>Support the other side in the eyes of its constituency </li></ul><ul><li>Remember the problems </li></ul><ul><li>Honor your agreements </li></ul><ul><li>Continue solving problems </li></ul><ul><li>Continue negotiating </li></ul><ul><li>Continue communicating about the sucess of collaboration </li></ul><ul><li>Evaluate your personal participation </li></ul><ul><li>Celebrate your successes. </li></ul>
    16. 16. Conclusion <ul><li>“ Once you solve your problems, what you get is a higher order of problem” </li></ul><ul><li>Buckminster Fuller </li></ul>
    17. 17. Thank you!
    18. 18. Solve Problems Creatively, Plan Strategically, and Negotiate Collaboratively Source: Cloke, K., & Goldsmith, J. (2005). Resolving Conflicts at Work: Eight Strategies for Everyone on the Job . “ Strategy7” . San Francisco, CA: Jossey Bass.

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