SlideShare a Scribd company logo
1 of 45
Download to read offline
Interusability:
designing a coherent
system UX
Experience Design for the
Internet of Things
Claire Rowland - @clurr Image: Greg Williams via Flickr
Hello :)
- Independent UX and product
consultant
- Lead author: “Designing
Connected Products: UX design
for the consumer internet of
things” (due end of May 2015)
UX for IoT: not just UI & industrial design
Images: Nest
Users have to understand systems
- Functionality and interactions are distributed across multiple
devices, often with different capabilities
- Systems are inherently harder to understand
- We are much better at thinking about things than about
relationships between things
Images: Withings
Image: Nissim Farim
We don’t (yet)
expect Things to
behave like the
Internet
The average consumer is
going to find it very strange
when objects take time to
respond, or lose instructions.
Facets of IoT UX
Today we’ll look at this part:
Conceptual models
Understanding how it works
3 part diagram:
Value
proposition
Conceptual
model
Interaction
model
What does it do? How does it work? How do I use it?
Image: Instructables Image: How It Works Daily
Non-connected products are often
conceptually quite simple
Connected products are more complex
Product images: Philips
Connectedness requires users to think
about system models
- Which bit does what?
- Where does code run?
- What fails/still works if
connectivity is lost?
It’s extra stuff to think about
Product images: LIFX, Philips, Cree
In addition to price, aesthetics and features, customers have to understand how a
product connects and whether that meets their needs.
You can explain the system model...
BERG Cloud bridge: transparent network commsLowes Iris: showing the
connection to the hub
Image: BERGImage: Lowes
…or simplify the conceptual model
…and iBeaconsAutomatic gearboxes…
Image: Estimote
What actually happensWhat the user needs to know
iBeacons
Interusability
Creating a coherent system UX
Cross-Platform Service User Experience: A Field Study and an Initial Framework. Minna Wäljas, Katarina Segerståhl, Kaisa
Väänänen-Vainio-Mattila, Harri Oinas-Kukkonen MobileHCI’10: http://bugi.oulu.fi/~ksegerst/publications/p219-waljas.pdf
Composition
How functionality is distributed across devices
Distribute functionality to suit the
context of use
(Nearly) all interactions via phone app Interactions mirrored on phone and
thermostat
Image: Tado Images: British Gas
Another example:
Product images: BlueSpray, skydrop
Determining the right composition
- What best fits the context of use? What do users expect?
- What devices do users already have and what can they do?
- How much should the hardware cost?
- How much do you need to upgrade the system or change features
over time?
- Do you need local control if connectivity is unavailable?
- Does the system need to work if some devices are unavailable?
- How accurate does sensing need to be?
Consistency
Appropriate consistency across UIs and interactions
“Users should not have to worry
whether different words,
situations or actions mean the
same thing. Follow platform
conventions.”
- Words, data and actions
- Aesthetic/visual design
- Interaction architecture: how
functionality is organised
- Interaction logic: how tasks
are structured, the types of
control used
http://www.nngroup.com/articles/ten-usability-heuristics/
What is it…
Consistency != making everything the
same
This:
“Users should not have to worry
whether different words,
situations or actions mean the
same thing.“
…may be in tension with
this:
“Follow platform conventions.” Image: Made by Many
Top priority: terminology
However different the UIs, identical
functions must have the same name
Images: British Gas
Follow device platform conventions…
- …
Android contextual menu iOS separate screen
Images: Spotify
- e.g. Nest
A touchscreen does not need
a fake bezel
A thermostat does not have to
pretend to be an iPhone
Images: Nest
…be true to the device
Aesthetic styling
“Click”
Nest use visual and audio cues to tie the thermostat and phone app
together
Images: Nest
Interaction architecture need not be the
same
- The logical structure of UI
features and controls is
likely to be platform
dependent
- Different features may be
prioritised on different
devices
- Devices with limited UIs
may need deeper
hierarchies Legacy hardware UIs may be less than ideal
(e.g. confusing modes) but that need not
restrict other device UIs
Continuity
Fluent cross-device interactions
What is it…
- The flow of interactions and
data in a coherent sequence
across devices
- Continuity helps the user feel as
if they are interacting with the
service, not a bunch of separate
devices
Image: Kei Noguchi via CC licence
Continuity is not always about
seamlessness… it often means handling
interstitial states gracefully
Some technical context:
- Some IoT devices have batteries and only connect intermittently
to conserve power. In conventional UX we assume devices are
mostly connected, but many IoT devices may spend more time
offline
- Networks are subject to latency (esp. the internet) and reliability
issues. People have mental models that help them understand
this online, but delays and failures might feel strange in physical
objects
Image: New Wave DV
Latency and reliability
BERG Cloudwash prototype
Interactions won’t always be smooth and immediate
We expect
switches to work
like this
- The switch both confirms the
user action and shows the
state of the lamp
- But in reality, latency and
reliability issues mean this
can’t be guaranteed over a
network
- The user can’t tell whether
their action has been
executed or whether it’s in
progress
Option 1: 

the white lie
Confirm action, backpedal if
something goes wrong
Instagram do this
The photo is already shown as
‘liked’, even though the
instruction is still being sent
Option 2: 

be transparent
- Acknowledge action, show
that it is in progress
- Confirm only once it’s done
WeMo Switch does this subtly
Lowes Iris is more explicit
Images: Lowes
Intermittency
19
2 min delay
21
When some devices that only check into the network occasionally,
there may be conflicting information about the status of the
system. Data/actions may need to be timestamped.
Safety critical/urgent
Messages must get through quickly
Status information needs to be updated
frequently, and clearly indicate how old it
is
Need to know when instructions have
been received and acted upon
Low touch/non-critical:
Assume it’s working unless notified of
a problem
OK if data or instructions take time to
get through (as long as they are
timestamped)
Senior safety/intruder alarm
Energy monitorLightingBaby monitor
The ‘right’ approach depends on context
Images: MyLively, Efergy
A final thought
Good consumer UX for IoT is
surprisingly hard
We have to get this stuff right for mass
adoption
‘It’s a bit glitchy but it’s OK, you just have to be in
the room at the same time’.
Actual review of a connected home system
Tesler’s law of the conservation of complexity:
As you make the user
interaction simpler you
make things more
complicated for the
designer or engineer
Larry Tesler, former VP of Apple
Thank you
@clurr
claire@clairerowland.com

More Related Content

What's hot

data-management-strategy data-management-strategy
data-management-strategy data-management-strategydata-management-strategy data-management-strategy
data-management-strategy data-management-strategymaheshs191007
 
Microsoft Power BI: AI Powered Analytics
Microsoft Power BI: AI Powered AnalyticsMicrosoft Power BI: AI Powered Analytics
Microsoft Power BI: AI Powered AnalyticsJuan Alvarado
 
UX STRAT Online 2021 Presentation by Nur Karadeniz, Publicis Sapient
UX STRAT Online 2021 Presentation by Nur Karadeniz, Publicis SapientUX STRAT Online 2021 Presentation by Nur Karadeniz, Publicis Sapient
UX STRAT Online 2021 Presentation by Nur Karadeniz, Publicis SapientUX STRAT
 
MSBI Tutorials for Beginners | Business Intelligence Tutorial | Learn MSBI | ...
MSBI Tutorials for Beginners | Business Intelligence Tutorial | Learn MSBI | ...MSBI Tutorials for Beginners | Business Intelligence Tutorial | Learn MSBI | ...
MSBI Tutorials for Beginners | Business Intelligence Tutorial | Learn MSBI | ...Edureka!
 
Exploring Service Design: User Experience Beyond the Screen
Exploring Service Design: User Experience Beyond the ScreenExploring Service Design: User Experience Beyond the Screen
Exploring Service Design: User Experience Beyond the ScreenAriel van Spronsen
 
Climbing the Ontology Mountain to Achieve a Successful Knowledge Graph
Climbing the Ontology Mountain to Achieve a Successful Knowledge GraphClimbing the Ontology Mountain to Achieve a Successful Knowledge Graph
Climbing the Ontology Mountain to Achieve a Successful Knowledge GraphEnterprise Knowledge
 
Driven by data - Why we need a Modern Enterprise Data Analytics Platform
Driven by data - Why we need a Modern Enterprise Data Analytics PlatformDriven by data - Why we need a Modern Enterprise Data Analytics Platform
Driven by data - Why we need a Modern Enterprise Data Analytics PlatformArne Roßmann
 
Data Modeling is Data Governance
Data Modeling is Data GovernanceData Modeling is Data Governance
Data Modeling is Data GovernanceDATAVERSITY
 
Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)
Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)
Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)Rosenfeld Media
 
The Role of the Logical Data Fabric in a Unified Platform for Modern Analytics
The Role of the Logical Data Fabric in a Unified Platform for Modern AnalyticsThe Role of the Logical Data Fabric in a Unified Platform for Modern Analytics
The Role of the Logical Data Fabric in a Unified Platform for Modern AnalyticsDenodo
 
Data Democratization for Faster Decision-making and Business Agility (ASEAN)
Data Democratization for Faster Decision-making and Business Agility (ASEAN)Data Democratization for Faster Decision-making and Business Agility (ASEAN)
Data Democratization for Faster Decision-making and Business Agility (ASEAN)Denodo
 
Scale Your Mission-Critical Applications With Neo4j Fabric and Clustering Arc...
Scale Your Mission-Critical Applications With Neo4j Fabric and Clustering Arc...Scale Your Mission-Critical Applications With Neo4j Fabric and Clustering Arc...
Scale Your Mission-Critical Applications With Neo4j Fabric and Clustering Arc...Neo4j
 
Analyst field reports on top 15 MDM solutions - Aaron Zornes (NYC 2021)
Analyst field reports on top 15 MDM solutions - Aaron Zornes (NYC 2021)Analyst field reports on top 15 MDM solutions - Aaron Zornes (NYC 2021)
Analyst field reports on top 15 MDM solutions - Aaron Zornes (NYC 2021)Aaron Zornes
 
Changing the game with cloud dw
Changing the game with cloud dwChanging the game with cloud dw
Changing the game with cloud dwelephantscale
 
Data Mess to Data Mesh | Jay Kreps, CEO, Confluent | Kafka Summit Americas 20...
Data Mess to Data Mesh | Jay Kreps, CEO, Confluent | Kafka Summit Americas 20...Data Mess to Data Mesh | Jay Kreps, CEO, Confluent | Kafka Summit Americas 20...
Data Mess to Data Mesh | Jay Kreps, CEO, Confluent | Kafka Summit Americas 20...HostedbyConfluent
 
Augmenting Machine Learning with Databricks Labs AutoML Toolkit
Augmenting Machine Learning with Databricks Labs AutoML ToolkitAugmenting Machine Learning with Databricks Labs AutoML Toolkit
Augmenting Machine Learning with Databricks Labs AutoML ToolkitDatabricks
 
Oracle to Azure PostgreSQL database migration webinar
Oracle to Azure PostgreSQL database migration webinarOracle to Azure PostgreSQL database migration webinar
Oracle to Azure PostgreSQL database migration webinarMinnie Seungmin Cho
 
Session découverte de la Data Virtualization
Session découverte de la Data VirtualizationSession découverte de la Data Virtualization
Session découverte de la Data VirtualizationDenodo
 
Snowflake Data Loading.pptx
Snowflake Data Loading.pptxSnowflake Data Loading.pptx
Snowflake Data Loading.pptxParag860410
 

What's hot (20)

data-management-strategy data-management-strategy
data-management-strategy data-management-strategydata-management-strategy data-management-strategy
data-management-strategy data-management-strategy
 
Microsoft Power BI: AI Powered Analytics
Microsoft Power BI: AI Powered AnalyticsMicrosoft Power BI: AI Powered Analytics
Microsoft Power BI: AI Powered Analytics
 
UX STRAT Online 2021 Presentation by Nur Karadeniz, Publicis Sapient
UX STRAT Online 2021 Presentation by Nur Karadeniz, Publicis SapientUX STRAT Online 2021 Presentation by Nur Karadeniz, Publicis Sapient
UX STRAT Online 2021 Presentation by Nur Karadeniz, Publicis Sapient
 
MSBI Tutorials for Beginners | Business Intelligence Tutorial | Learn MSBI | ...
MSBI Tutorials for Beginners | Business Intelligence Tutorial | Learn MSBI | ...MSBI Tutorials for Beginners | Business Intelligence Tutorial | Learn MSBI | ...
MSBI Tutorials for Beginners | Business Intelligence Tutorial | Learn MSBI | ...
 
Exploring Service Design: User Experience Beyond the Screen
Exploring Service Design: User Experience Beyond the ScreenExploring Service Design: User Experience Beyond the Screen
Exploring Service Design: User Experience Beyond the Screen
 
Climbing the Ontology Mountain to Achieve a Successful Knowledge Graph
Climbing the Ontology Mountain to Achieve a Successful Knowledge GraphClimbing the Ontology Mountain to Achieve a Successful Knowledge Graph
Climbing the Ontology Mountain to Achieve a Successful Knowledge Graph
 
Driven by data - Why we need a Modern Enterprise Data Analytics Platform
Driven by data - Why we need a Modern Enterprise Data Analytics PlatformDriven by data - Why we need a Modern Enterprise Data Analytics Platform
Driven by data - Why we need a Modern Enterprise Data Analytics Platform
 
Data Modeling is Data Governance
Data Modeling is Data GovernanceData Modeling is Data Governance
Data Modeling is Data Governance
 
Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)
Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)
Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)
 
The Role of the Logical Data Fabric in a Unified Platform for Modern Analytics
The Role of the Logical Data Fabric in a Unified Platform for Modern AnalyticsThe Role of the Logical Data Fabric in a Unified Platform for Modern Analytics
The Role of the Logical Data Fabric in a Unified Platform for Modern Analytics
 
Data Democratization for Faster Decision-making and Business Agility (ASEAN)
Data Democratization for Faster Decision-making and Business Agility (ASEAN)Data Democratization for Faster Decision-making and Business Agility (ASEAN)
Data Democratization for Faster Decision-making and Business Agility (ASEAN)
 
Scale Your Mission-Critical Applications With Neo4j Fabric and Clustering Arc...
Scale Your Mission-Critical Applications With Neo4j Fabric and Clustering Arc...Scale Your Mission-Critical Applications With Neo4j Fabric and Clustering Arc...
Scale Your Mission-Critical Applications With Neo4j Fabric and Clustering Arc...
 
Analyst field reports on top 15 MDM solutions - Aaron Zornes (NYC 2021)
Analyst field reports on top 15 MDM solutions - Aaron Zornes (NYC 2021)Analyst field reports on top 15 MDM solutions - Aaron Zornes (NYC 2021)
Analyst field reports on top 15 MDM solutions - Aaron Zornes (NYC 2021)
 
Changing the game with cloud dw
Changing the game with cloud dwChanging the game with cloud dw
Changing the game with cloud dw
 
IBM Cloud pak for data brochure
IBM Cloud pak for data   brochureIBM Cloud pak for data   brochure
IBM Cloud pak for data brochure
 
Data Mess to Data Mesh | Jay Kreps, CEO, Confluent | Kafka Summit Americas 20...
Data Mess to Data Mesh | Jay Kreps, CEO, Confluent | Kafka Summit Americas 20...Data Mess to Data Mesh | Jay Kreps, CEO, Confluent | Kafka Summit Americas 20...
Data Mess to Data Mesh | Jay Kreps, CEO, Confluent | Kafka Summit Americas 20...
 
Augmenting Machine Learning with Databricks Labs AutoML Toolkit
Augmenting Machine Learning with Databricks Labs AutoML ToolkitAugmenting Machine Learning with Databricks Labs AutoML Toolkit
Augmenting Machine Learning with Databricks Labs AutoML Toolkit
 
Oracle to Azure PostgreSQL database migration webinar
Oracle to Azure PostgreSQL database migration webinarOracle to Azure PostgreSQL database migration webinar
Oracle to Azure PostgreSQL database migration webinar
 
Session découverte de la Data Virtualization
Session découverte de la Data VirtualizationSession découverte de la Data Virtualization
Session découverte de la Data Virtualization
 
Snowflake Data Loading.pptx
Snowflake Data Loading.pptxSnowflake Data Loading.pptx
Snowflake Data Loading.pptx
 

Viewers also liked

UX for the internet of things: ThingsCon 150505
UX for the internet of things: ThingsCon 150505UX for the internet of things: ThingsCon 150505
UX for the internet of things: ThingsCon 150505Claire Rowland
 
The network as a design material: Interaction 16 workshop
The network as a design material: Interaction 16 workshopThe network as a design material: Interaction 16 workshop
The network as a design material: Interaction 16 workshopClaire Rowland
 
Martin Charlier - Designing Connected Products - raincloud.eu
Martin Charlier - Designing Connected Products - raincloud.eu Martin Charlier - Designing Connected Products - raincloud.eu
Martin Charlier - Designing Connected Products - raincloud.eu Business of Software Conference
 
Direct manipulation is broken: O'Reilly Design Conference Jan 2016
Direct manipulation is broken: O'Reilly Design Conference Jan 2016Direct manipulation is broken: O'Reilly Design Conference Jan 2016
Direct manipulation is broken: O'Reilly Design Conference Jan 2016Claire Rowland
 
UXLx 2015: 'Designing Connected Products workshop
UXLx 2015: 'Designing Connected Products workshopUXLx 2015: 'Designing Connected Products workshop
UXLx 2015: 'Designing Connected Products workshopClaire Rowland
 
Rapid video prototyping for connected products
Rapid video prototyping for connected productsRapid video prototyping for connected products
Rapid video prototyping for connected productsMartin Charlier
 
Beyond Screen - User Experience for the Internet of things.
Beyond Screen - User Experience for the Internet of things.Beyond Screen - User Experience for the Internet of things.
Beyond Screen - User Experience for the Internet of things.Chris Jackson
 
Designing UX for the Internet of Things
Designing UX for the Internet of ThingsDesigning UX for the Internet of Things
Designing UX for the Internet of ThingsFahim Kawsar
 
Task modeling: Understanding what people want and how to design for them.
Task modeling: Understanding what people want and how to design for them.Task modeling: Understanding what people want and how to design for them.
Task modeling: Understanding what people want and how to design for them.cxpartners
 
SXSW 2014: Re-orientating UX Design for the Internet of Things
SXSW 2014: Re-orientating UX Design for the Internet of ThingsSXSW 2014: Re-orientating UX Design for the Internet of Things
SXSW 2014: Re-orientating UX Design for the Internet of ThingsAlfred Lui
 
User-Centered Public Services: UX and Academic Libraries
User-Centered Public Services: UX and Academic LibrariesUser-Centered Public Services: UX and Academic Libraries
User-Centered Public Services: UX and Academic LibrariesRose Petralia
 
Accessibility of the websites and mobile applications of public sector bodies...
Accessibility of the websites and mobile applications of public sector bodies...Accessibility of the websites and mobile applications of public sector bodies...
Accessibility of the websites and mobile applications of public sector bodies...Eduards Cauna
 
Great ux is no longer optional
Great ux is no longer optionalGreat ux is no longer optional
Great ux is no longer optionalPeter Krantz
 
The Journey: Using System Analysis to Improve UX
The Journey: Using System Analysis to Improve UXThe Journey: Using System Analysis to Improve UX
The Journey: Using System Analysis to Improve UXemhking
 
Change The World With UX - user experience in Federal Government
Change The World With UX - user experience in Federal GovernmentChange The World With UX - user experience in Federal Government
Change The World With UX - user experience in Federal GovernmentCaronne Carruthers-Taylor
 
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Jess McMullin
 
LeanUX and Agile in the Public Sector
LeanUX and Agile in the Public SectorLeanUX and Agile in the Public Sector
LeanUX and Agile in the Public SectorValtech UK
 
How to do UX in Government Without Losing Your Freaking Mind
How to do UX in Government Without Losing Your Freaking MindHow to do UX in Government Without Losing Your Freaking Mind
How to do UX in Government Without Losing Your Freaking MindUXPA DC
 
Lean Business Analysis and UX Runway - Natalie Warnert
Lean Business Analysis and UX Runway - Natalie WarnertLean Business Analysis and UX Runway - Natalie Warnert
Lean Business Analysis and UX Runway - Natalie WarnertNatalie Warnert
 

Viewers also liked (20)

UX for the internet of things: ThingsCon 150505
UX for the internet of things: ThingsCon 150505UX for the internet of things: ThingsCon 150505
UX for the internet of things: ThingsCon 150505
 
The network as a design material: Interaction 16 workshop
The network as a design material: Interaction 16 workshopThe network as a design material: Interaction 16 workshop
The network as a design material: Interaction 16 workshop
 
Martin Charlier - Designing Connected Products - raincloud.eu
Martin Charlier - Designing Connected Products - raincloud.eu Martin Charlier - Designing Connected Products - raincloud.eu
Martin Charlier - Designing Connected Products - raincloud.eu
 
Direct manipulation is broken: O'Reilly Design Conference Jan 2016
Direct manipulation is broken: O'Reilly Design Conference Jan 2016Direct manipulation is broken: O'Reilly Design Conference Jan 2016
Direct manipulation is broken: O'Reilly Design Conference Jan 2016
 
UXLx 2015: 'Designing Connected Products workshop
UXLx 2015: 'Designing Connected Products workshopUXLx 2015: 'Designing Connected Products workshop
UXLx 2015: 'Designing Connected Products workshop
 
Rapid video prototyping for connected products
Rapid video prototyping for connected productsRapid video prototyping for connected products
Rapid video prototyping for connected products
 
UX for Internet of Things
UX for Internet of ThingsUX for Internet of Things
UX for Internet of Things
 
Beyond Screen - User Experience for the Internet of things.
Beyond Screen - User Experience for the Internet of things.Beyond Screen - User Experience for the Internet of things.
Beyond Screen - User Experience for the Internet of things.
 
Designing UX for the Internet of Things
Designing UX for the Internet of ThingsDesigning UX for the Internet of Things
Designing UX for the Internet of Things
 
Task modeling: Understanding what people want and how to design for them.
Task modeling: Understanding what people want and how to design for them.Task modeling: Understanding what people want and how to design for them.
Task modeling: Understanding what people want and how to design for them.
 
SXSW 2014: Re-orientating UX Design for the Internet of Things
SXSW 2014: Re-orientating UX Design for the Internet of ThingsSXSW 2014: Re-orientating UX Design for the Internet of Things
SXSW 2014: Re-orientating UX Design for the Internet of Things
 
User-Centered Public Services: UX and Academic Libraries
User-Centered Public Services: UX and Academic LibrariesUser-Centered Public Services: UX and Academic Libraries
User-Centered Public Services: UX and Academic Libraries
 
Accessibility of the websites and mobile applications of public sector bodies...
Accessibility of the websites and mobile applications of public sector bodies...Accessibility of the websites and mobile applications of public sector bodies...
Accessibility of the websites and mobile applications of public sector bodies...
 
Great ux is no longer optional
Great ux is no longer optionalGreat ux is no longer optional
Great ux is no longer optional
 
The Journey: Using System Analysis to Improve UX
The Journey: Using System Analysis to Improve UXThe Journey: Using System Analysis to Improve UX
The Journey: Using System Analysis to Improve UX
 
Change The World With UX - user experience in Federal Government
Change The World With UX - user experience in Federal GovernmentChange The World With UX - user experience in Federal Government
Change The World With UX - user experience in Federal Government
 
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
 
LeanUX and Agile in the Public Sector
LeanUX and Agile in the Public SectorLeanUX and Agile in the Public Sector
LeanUX and Agile in the Public Sector
 
How to do UX in Government Without Losing Your Freaking Mind
How to do UX in Government Without Losing Your Freaking MindHow to do UX in Government Without Losing Your Freaking Mind
How to do UX in Government Without Losing Your Freaking Mind
 
Lean Business Analysis and UX Runway - Natalie Warnert
Lean Business Analysis and UX Runway - Natalie WarnertLean Business Analysis and UX Runway - Natalie Warnert
Lean Business Analysis and UX Runway - Natalie Warnert
 

Similar to Interusability: Designing a Coherent System UX

Over the Air 15: Experience design for the IoT: system UX & interusability 15...
Over the Air 15: Experience design for the IoT: system UX & interusability 15...Over the Air 15: Experience design for the IoT: system UX & interusability 15...
Over the Air 15: Experience design for the IoT: system UX & interusability 15...Claire Rowland
 
Interusability: designing a coherent system UX: NUX 23.10.15
Interusability: designing a coherent system UX: NUX 23.10.15Interusability: designing a coherent system UX: NUX 23.10.15
Interusability: designing a coherent system UX: NUX 23.10.15Claire Rowland
 
UX Day Mannheim: UX for systems of connected products
UX Day Mannheim: UX for systems of connected productsUX Day Mannheim: UX for systems of connected products
UX Day Mannheim: UX for systems of connected productsClaire Rowland
 
UX for Connected Products: EuroIA16
UX for Connected Products: EuroIA16UX for Connected Products: EuroIA16
UX for Connected Products: EuroIA16Claire Rowland
 
IOT - Design Principles of Connected Devices
IOT - Design Principles of Connected DevicesIOT - Design Principles of Connected Devices
IOT - Design Principles of Connected DevicesDevyani Vasistha
 
The network as a design material: Interaction 16 workshop
The network as a design material: Interaction 16 workshopThe network as a design material: Interaction 16 workshop
The network as a design material: Interaction 16 workshopHelen Le Voi
 
UX Scotland 2018: Systems, discontinuities and thinking beyond UI: Key quest...
UX Scotland 2018: Systems, discontinuities and thinking beyond UI:  Key quest...UX Scotland 2018: Systems, discontinuities and thinking beyond UI:  Key quest...
UX Scotland 2018: Systems, discontinuities and thinking beyond UI: Key quest...Claire Rowland
 
The internet of things (io t) : IoT academy
The internet of things (io t) : IoT academy The internet of things (io t) : IoT academy
The internet of things (io t) : IoT academy AnkitThakkar46
 
The internet of things (io t)
The internet of things (io t)The internet of things (io t)
The internet of things (io t)shashankvaidyar2
 
Btec Business Level 3 Unit 14 M1
Btec Business Level 3 Unit 14 M1Btec Business Level 3 Unit 14 M1
Btec Business Level 3 Unit 14 M1Rachel Phillips
 
Human Computer Interaction
Human Computer InteractionHuman Computer Interaction
Human Computer InteractionBHAKTI PATIL
 
CLOUD COMPUTING CHANTI-130 ( FOR THE COMPUTING2).pdf
CLOUD COMPUTING CHANTI-130 ( FOR THE COMPUTING2).pdfCLOUD COMPUTING CHANTI-130 ( FOR THE COMPUTING2).pdf
CLOUD COMPUTING CHANTI-130 ( FOR THE COMPUTING2).pdfyadavkarthik4437
 
AGI Part 4.pdf
AGI Part 4.pdfAGI Part 4.pdf
AGI Part 4.pdfBob Marcus
 
Password security system for websites
Password security system for websitesPassword security system for websites
Password security system for websitesMike Taylor
 

Similar to Interusability: Designing a Coherent System UX (20)

Over the Air 15: Experience design for the IoT: system UX & interusability 15...
Over the Air 15: Experience design for the IoT: system UX & interusability 15...Over the Air 15: Experience design for the IoT: system UX & interusability 15...
Over the Air 15: Experience design for the IoT: system UX & interusability 15...
 
Interusability: designing a coherent system UX: NUX 23.10.15
Interusability: designing a coherent system UX: NUX 23.10.15Interusability: designing a coherent system UX: NUX 23.10.15
Interusability: designing a coherent system UX: NUX 23.10.15
 
UX Day Mannheim: UX for systems of connected products
UX Day Mannheim: UX for systems of connected productsUX Day Mannheim: UX for systems of connected products
UX Day Mannheim: UX for systems of connected products
 
UX for Connected Products: EuroIA16
UX for Connected Products: EuroIA16UX for Connected Products: EuroIA16
UX for Connected Products: EuroIA16
 
Broken by design (Danny Fullerton)
Broken by design (Danny Fullerton)Broken by design (Danny Fullerton)
Broken by design (Danny Fullerton)
 
IOT - Design Principles of Connected Devices
IOT - Design Principles of Connected DevicesIOT - Design Principles of Connected Devices
IOT - Design Principles of Connected Devices
 
The network as a design material: Interaction 16 workshop
The network as a design material: Interaction 16 workshopThe network as a design material: Interaction 16 workshop
The network as a design material: Interaction 16 workshop
 
UX Scotland 2018: Systems, discontinuities and thinking beyond UI: Key quest...
UX Scotland 2018: Systems, discontinuities and thinking beyond UI:  Key quest...UX Scotland 2018: Systems, discontinuities and thinking beyond UI:  Key quest...
UX Scotland 2018: Systems, discontinuities and thinking beyond UI: Key quest...
 
Download
DownloadDownload
Download
 
The internet of things (io t) : IoT academy
The internet of things (io t) : IoT academy The internet of things (io t) : IoT academy
The internet of things (io t) : IoT academy
 
The internet of things (io t)
The internet of things (io t)The internet of things (io t)
The internet of things (io t)
 
Augmented reality
Augmented realityAugmented reality
Augmented reality
 
Btec Business Level 3 Unit 14 M1
Btec Business Level 3 Unit 14 M1Btec Business Level 3 Unit 14 M1
Btec Business Level 3 Unit 14 M1
 
WBS Final
WBS FinalWBS Final
WBS Final
 
Human Computer Interaction
Human Computer InteractionHuman Computer Interaction
Human Computer Interaction
 
CLOUD COMPUTING CHANTI-130 ( FOR THE COMPUTING2).pdf
CLOUD COMPUTING CHANTI-130 ( FOR THE COMPUTING2).pdfCLOUD COMPUTING CHANTI-130 ( FOR THE COMPUTING2).pdf
CLOUD COMPUTING CHANTI-130 ( FOR THE COMPUTING2).pdf
 
Cloud Computing
Cloud Computing Cloud Computing
Cloud Computing
 
SECURITY SYSTEM INTEGRATION
SECURITY SYSTEM INTEGRATIONSECURITY SYSTEM INTEGRATION
SECURITY SYSTEM INTEGRATION
 
AGI Part 4.pdf
AGI Part 4.pdfAGI Part 4.pdf
AGI Part 4.pdf
 
Password security system for websites
Password security system for websitesPassword security system for websites
Password security system for websites
 

More from Claire Rowland

Design for failure in the IoT: what could possibly go wrong?
Design for failure in the IoT: what could possibly go wrong?Design for failure in the IoT: what could possibly go wrong?
Design for failure in the IoT: what could possibly go wrong?Claire Rowland
 
Getting the IoT into Tesco: Internet of things UX for the mass market - IoT 14
Getting the IoT into Tesco: Internet of things UX for the mass market -  IoT 14Getting the IoT into Tesco: Internet of things UX for the mass market -  IoT 14
Getting the IoT into Tesco: Internet of things UX for the mass market - IoT 14Claire Rowland
 
"Siri, did I leave the oven on?" UX for the connected home (updated for IA Su...
"Siri, did I leave the oven on?" UX for the connected home (updated for IA Su..."Siri, did I leave the oven on?" UX for the connected home (updated for IA Su...
"Siri, did I leave the oven on?" UX for the connected home (updated for IA Su...Claire Rowland
 
(now an old version) The Web and Beyond: "Siri, did I leave the oven on?" Mun...
(now an old version) The Web and Beyond: "Siri, did I leave the oven on?" Mun...(now an old version) The Web and Beyond: "Siri, did I leave the oven on?" Mun...
(now an old version) The Web and Beyond: "Siri, did I leave the oven on?" Mun...Claire Rowland
 
Service design for the cloud of diverse devices
Service design for the cloud of diverse devicesService design for the cloud of diverse devices
Service design for the cloud of diverse devicesClaire Rowland
 
Updated: Design beyond the glowing rectangle (Polish IA Summit 2011)
Updated: Design beyond the glowing rectangle (Polish IA Summit 2011)Updated: Design beyond the glowing rectangle (Polish IA Summit 2011)
Updated: Design beyond the glowing rectangle (Polish IA Summit 2011)Claire Rowland
 
Fjord: Digital Nomads white paper
Fjord: Digital Nomads white paperFjord: Digital Nomads white paper
Fjord: Digital Nomads white paperClaire Rowland
 
Design beyond the glowing rectangle - EuroIA2010
Design beyond the glowing rectangle - EuroIA2010Design beyond the glowing rectangle - EuroIA2010
Design beyond the glowing rectangle - EuroIA2010Claire Rowland
 
Psychology Of Creativity - London IA 30.03.10
Psychology Of Creativity - London IA 30.03.10Psychology Of Creativity - London IA 30.03.10
Psychology Of Creativity - London IA 30.03.10Claire Rowland
 
Over the Air: Inspiration/Outspiration panel slides
Over the Air: Inspiration/Outspiration panel slidesOver the Air: Inspiration/Outspiration panel slides
Over the Air: Inspiration/Outspiration panel slidesClaire Rowland
 

More from Claire Rowland (10)

Design for failure in the IoT: what could possibly go wrong?
Design for failure in the IoT: what could possibly go wrong?Design for failure in the IoT: what could possibly go wrong?
Design for failure in the IoT: what could possibly go wrong?
 
Getting the IoT into Tesco: Internet of things UX for the mass market - IoT 14
Getting the IoT into Tesco: Internet of things UX for the mass market -  IoT 14Getting the IoT into Tesco: Internet of things UX for the mass market -  IoT 14
Getting the IoT into Tesco: Internet of things UX for the mass market - IoT 14
 
"Siri, did I leave the oven on?" UX for the connected home (updated for IA Su...
"Siri, did I leave the oven on?" UX for the connected home (updated for IA Su..."Siri, did I leave the oven on?" UX for the connected home (updated for IA Su...
"Siri, did I leave the oven on?" UX for the connected home (updated for IA Su...
 
(now an old version) The Web and Beyond: "Siri, did I leave the oven on?" Mun...
(now an old version) The Web and Beyond: "Siri, did I leave the oven on?" Mun...(now an old version) The Web and Beyond: "Siri, did I leave the oven on?" Mun...
(now an old version) The Web and Beyond: "Siri, did I leave the oven on?" Mun...
 
Service design for the cloud of diverse devices
Service design for the cloud of diverse devicesService design for the cloud of diverse devices
Service design for the cloud of diverse devices
 
Updated: Design beyond the glowing rectangle (Polish IA Summit 2011)
Updated: Design beyond the glowing rectangle (Polish IA Summit 2011)Updated: Design beyond the glowing rectangle (Polish IA Summit 2011)
Updated: Design beyond the glowing rectangle (Polish IA Summit 2011)
 
Fjord: Digital Nomads white paper
Fjord: Digital Nomads white paperFjord: Digital Nomads white paper
Fjord: Digital Nomads white paper
 
Design beyond the glowing rectangle - EuroIA2010
Design beyond the glowing rectangle - EuroIA2010Design beyond the glowing rectangle - EuroIA2010
Design beyond the glowing rectangle - EuroIA2010
 
Psychology Of Creativity - London IA 30.03.10
Psychology Of Creativity - London IA 30.03.10Psychology Of Creativity - London IA 30.03.10
Psychology Of Creativity - London IA 30.03.10
 
Over the Air: Inspiration/Outspiration panel slides
Over the Air: Inspiration/Outspiration panel slidesOver the Air: Inspiration/Outspiration panel slides
Over the Air: Inspiration/Outspiration panel slides
 

Recently uploaded

Naer VR: Advanced Research and Usability Testing Project
Naer VR: Advanced Research and Usability Testing ProjectNaer VR: Advanced Research and Usability Testing Project
Naer VR: Advanced Research and Usability Testing Projectbuvanatest
 
The concept of motion graphics and its applications.
The concept of motion graphics and its applications.The concept of motion graphics and its applications.
The concept of motion graphics and its applications.WeatherOfficialProdu
 
如何办理(ArtEZ毕业证书)ArtEZ艺术学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(ArtEZ毕业证书)ArtEZ艺术学院毕业证成绩单本科硕士学位证留信学历认证如何办理(ArtEZ毕业证书)ArtEZ艺术学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(ArtEZ毕业证书)ArtEZ艺术学院毕业证成绩单本科硕士学位证留信学历认证ugzga
 
如何办理(UAL毕业证书)伦敦艺术大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(UAL毕业证书)伦敦艺术大学毕业证成绩单本科硕士学位证留信学历认证如何办理(UAL毕业证书)伦敦艺术大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(UAL毕业证书)伦敦艺术大学毕业证成绩单本科硕士学位证留信学历认证ugzga
 
Abortion Clinic in Springs +27791653574 Springs WhatsApp Abortion Clinic Serv...
Abortion Clinic in Springs +27791653574 Springs WhatsApp Abortion Clinic Serv...Abortion Clinic in Springs +27791653574 Springs WhatsApp Abortion Clinic Serv...
Abortion Clinic in Springs +27791653574 Springs WhatsApp Abortion Clinic Serv...mikehavy0
 
Morgenbooster: Storytelling in Identity Design
Morgenbooster: Storytelling in Identity DesignMorgenbooster: Storytelling in Identity Design
Morgenbooster: Storytelling in Identity Design1508 A/S
 
如何办理(Birmingham毕业证书)伯明翰大学学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(Birmingham毕业证书)伯明翰大学学院毕业证成绩单本科硕士学位证留信学历认证如何办理(Birmingham毕业证书)伯明翰大学学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(Birmingham毕业证书)伯明翰大学学院毕业证成绩单本科硕士学位证留信学历认证ugzga
 
NO1 Best Best Black Magic Specialist Near Me Spiritual Healer Powerful Love S...
NO1 Best Best Black Magic Specialist Near Me Spiritual Healer Powerful Love S...NO1 Best Best Black Magic Specialist Near Me Spiritual Healer Powerful Love S...
NO1 Best Best Black Magic Specialist Near Me Spiritual Healer Powerful Love S...Amil baba
 
如何办理(UCL毕业证书)伦敦大学学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(UCL毕业证书)伦敦大学学院毕业证成绩单本科硕士学位证留信学历认证如何办理(UCL毕业证书)伦敦大学学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(UCL毕业证书)伦敦大学学院毕业证成绩单本科硕士学位证留信学历认证ugzga
 
NO1 Popular kala jadu karne wale ka contact number kala jadu karne wale baba ...
NO1 Popular kala jadu karne wale ka contact number kala jadu karne wale baba ...NO1 Popular kala jadu karne wale ka contact number kala jadu karne wale baba ...
NO1 Popular kala jadu karne wale ka contact number kala jadu karne wale baba ...Amil baba
 
GBU INDOOR STADIUM CASE STUDY DESCRIBING ITS STRUCTURE
GBU INDOOR STADIUM CASE STUDY DESCRIBING ITS STRUCTUREGBU INDOOR STADIUM CASE STUDY DESCRIBING ITS STRUCTURE
GBU INDOOR STADIUM CASE STUDY DESCRIBING ITS STRUCTURECHANDRAKIRTISINGH
 
Bit Dhrumi shah Graphic Designer portfolio
Bit Dhrumi shah Graphic Designer portfolioBit Dhrumi shah Graphic Designer portfolio
Bit Dhrumi shah Graphic Designer portfoliodhrumibshah13
 
如何办理(Columbia College毕业证书)纽约市哥伦比亚大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(Columbia College毕业证书)纽约市哥伦比亚大学毕业证成绩单本科硕士学位证留信学历认证如何办理(Columbia College毕业证书)纽约市哥伦比亚大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(Columbia College毕业证书)纽约市哥伦比亚大学毕业证成绩单本科硕士学位证留信学历认证ugzga
 
如何办理(Bath毕业证书)巴斯大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(Bath毕业证书)巴斯大学毕业证成绩单本科硕士学位证留信学历认证如何办理(Bath毕业证书)巴斯大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(Bath毕业证书)巴斯大学毕业证成绩单本科硕士学位证留信学历认证ugzga
 
挂科办理天主教大学毕业证成绩单一模一样品质
挂科办理天主教大学毕业证成绩单一模一样品质挂科办理天主教大学毕业证成绩单一模一样品质
挂科办理天主教大学毕业证成绩单一模一样品质yzeoq
 
100^%)( KATLEHONG))(*((+27838792658))*))௹ )Abortion Pills for Sale in Doha, D...
100^%)( KATLEHONG))(*((+27838792658))*))௹ )Abortion Pills for Sale in Doha, D...100^%)( KATLEHONG))(*((+27838792658))*))௹ )Abortion Pills for Sale in Doha, D...
100^%)( KATLEHONG))(*((+27838792658))*))௹ )Abortion Pills for Sale in Doha, D...pillahdonald
 
NO1 Best Best Amil In Rawalpindi Bangali Baba In Rawalpindi jadu tona karne w...
NO1 Best Best Amil In Rawalpindi Bangali Baba In Rawalpindi jadu tona karne w...NO1 Best Best Amil In Rawalpindi Bangali Baba In Rawalpindi jadu tona karne w...
NO1 Best Best Amil In Rawalpindi Bangali Baba In Rawalpindi jadu tona karne w...Amil baba
 
ECHOES OF GENIUS - A Tribute to Nari Gandhi's Architectural Legacy. .pdf
ECHOES OF GENIUS - A Tribute to Nari Gandhi's Architectural Legacy. .pdfECHOES OF GENIUS - A Tribute to Nari Gandhi's Architectural Legacy. .pdf
ECHOES OF GENIUS - A Tribute to Nari Gandhi's Architectural Legacy. .pdfSarbjit Bahga
 
CADD 141 - BIRD Scooter - Cup Holder Photos.pdf
CADD 141 - BIRD Scooter - Cup Holder Photos.pdfCADD 141 - BIRD Scooter - Cup Holder Photos.pdf
CADD 141 - BIRD Scooter - Cup Holder Photos.pdfDuyDo100
 
Evaluating natural frequencies and mode shapes.pptx
Evaluating natural frequencies and mode shapes.pptxEvaluating natural frequencies and mode shapes.pptx
Evaluating natural frequencies and mode shapes.pptxjoshuaclack73
 

Recently uploaded (20)

Naer VR: Advanced Research and Usability Testing Project
Naer VR: Advanced Research and Usability Testing ProjectNaer VR: Advanced Research and Usability Testing Project
Naer VR: Advanced Research and Usability Testing Project
 
The concept of motion graphics and its applications.
The concept of motion graphics and its applications.The concept of motion graphics and its applications.
The concept of motion graphics and its applications.
 
如何办理(ArtEZ毕业证书)ArtEZ艺术学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(ArtEZ毕业证书)ArtEZ艺术学院毕业证成绩单本科硕士学位证留信学历认证如何办理(ArtEZ毕业证书)ArtEZ艺术学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(ArtEZ毕业证书)ArtEZ艺术学院毕业证成绩单本科硕士学位证留信学历认证
 
如何办理(UAL毕业证书)伦敦艺术大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(UAL毕业证书)伦敦艺术大学毕业证成绩单本科硕士学位证留信学历认证如何办理(UAL毕业证书)伦敦艺术大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(UAL毕业证书)伦敦艺术大学毕业证成绩单本科硕士学位证留信学历认证
 
Abortion Clinic in Springs +27791653574 Springs WhatsApp Abortion Clinic Serv...
Abortion Clinic in Springs +27791653574 Springs WhatsApp Abortion Clinic Serv...Abortion Clinic in Springs +27791653574 Springs WhatsApp Abortion Clinic Serv...
Abortion Clinic in Springs +27791653574 Springs WhatsApp Abortion Clinic Serv...
 
Morgenbooster: Storytelling in Identity Design
Morgenbooster: Storytelling in Identity DesignMorgenbooster: Storytelling in Identity Design
Morgenbooster: Storytelling in Identity Design
 
如何办理(Birmingham毕业证书)伯明翰大学学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(Birmingham毕业证书)伯明翰大学学院毕业证成绩单本科硕士学位证留信学历认证如何办理(Birmingham毕业证书)伯明翰大学学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(Birmingham毕业证书)伯明翰大学学院毕业证成绩单本科硕士学位证留信学历认证
 
NO1 Best Best Black Magic Specialist Near Me Spiritual Healer Powerful Love S...
NO1 Best Best Black Magic Specialist Near Me Spiritual Healer Powerful Love S...NO1 Best Best Black Magic Specialist Near Me Spiritual Healer Powerful Love S...
NO1 Best Best Black Magic Specialist Near Me Spiritual Healer Powerful Love S...
 
如何办理(UCL毕业证书)伦敦大学学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(UCL毕业证书)伦敦大学学院毕业证成绩单本科硕士学位证留信学历认证如何办理(UCL毕业证书)伦敦大学学院毕业证成绩单本科硕士学位证留信学历认证
如何办理(UCL毕业证书)伦敦大学学院毕业证成绩单本科硕士学位证留信学历认证
 
NO1 Popular kala jadu karne wale ka contact number kala jadu karne wale baba ...
NO1 Popular kala jadu karne wale ka contact number kala jadu karne wale baba ...NO1 Popular kala jadu karne wale ka contact number kala jadu karne wale baba ...
NO1 Popular kala jadu karne wale ka contact number kala jadu karne wale baba ...
 
GBU INDOOR STADIUM CASE STUDY DESCRIBING ITS STRUCTURE
GBU INDOOR STADIUM CASE STUDY DESCRIBING ITS STRUCTUREGBU INDOOR STADIUM CASE STUDY DESCRIBING ITS STRUCTURE
GBU INDOOR STADIUM CASE STUDY DESCRIBING ITS STRUCTURE
 
Bit Dhrumi shah Graphic Designer portfolio
Bit Dhrumi shah Graphic Designer portfolioBit Dhrumi shah Graphic Designer portfolio
Bit Dhrumi shah Graphic Designer portfolio
 
如何办理(Columbia College毕业证书)纽约市哥伦比亚大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(Columbia College毕业证书)纽约市哥伦比亚大学毕业证成绩单本科硕士学位证留信学历认证如何办理(Columbia College毕业证书)纽约市哥伦比亚大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(Columbia College毕业证书)纽约市哥伦比亚大学毕业证成绩单本科硕士学位证留信学历认证
 
如何办理(Bath毕业证书)巴斯大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(Bath毕业证书)巴斯大学毕业证成绩单本科硕士学位证留信学历认证如何办理(Bath毕业证书)巴斯大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(Bath毕业证书)巴斯大学毕业证成绩单本科硕士学位证留信学历认证
 
挂科办理天主教大学毕业证成绩单一模一样品质
挂科办理天主教大学毕业证成绩单一模一样品质挂科办理天主教大学毕业证成绩单一模一样品质
挂科办理天主教大学毕业证成绩单一模一样品质
 
100^%)( KATLEHONG))(*((+27838792658))*))௹ )Abortion Pills for Sale in Doha, D...
100^%)( KATLEHONG))(*((+27838792658))*))௹ )Abortion Pills for Sale in Doha, D...100^%)( KATLEHONG))(*((+27838792658))*))௹ )Abortion Pills for Sale in Doha, D...
100^%)( KATLEHONG))(*((+27838792658))*))௹ )Abortion Pills for Sale in Doha, D...
 
NO1 Best Best Amil In Rawalpindi Bangali Baba In Rawalpindi jadu tona karne w...
NO1 Best Best Amil In Rawalpindi Bangali Baba In Rawalpindi jadu tona karne w...NO1 Best Best Amil In Rawalpindi Bangali Baba In Rawalpindi jadu tona karne w...
NO1 Best Best Amil In Rawalpindi Bangali Baba In Rawalpindi jadu tona karne w...
 
ECHOES OF GENIUS - A Tribute to Nari Gandhi's Architectural Legacy. .pdf
ECHOES OF GENIUS - A Tribute to Nari Gandhi's Architectural Legacy. .pdfECHOES OF GENIUS - A Tribute to Nari Gandhi's Architectural Legacy. .pdf
ECHOES OF GENIUS - A Tribute to Nari Gandhi's Architectural Legacy. .pdf
 
CADD 141 - BIRD Scooter - Cup Holder Photos.pdf
CADD 141 - BIRD Scooter - Cup Holder Photos.pdfCADD 141 - BIRD Scooter - Cup Holder Photos.pdf
CADD 141 - BIRD Scooter - Cup Holder Photos.pdf
 
Evaluating natural frequencies and mode shapes.pptx
Evaluating natural frequencies and mode shapes.pptxEvaluating natural frequencies and mode shapes.pptx
Evaluating natural frequencies and mode shapes.pptx
 

Interusability: Designing a Coherent System UX

  • 1. Interusability: designing a coherent system UX Experience Design for the Internet of Things Claire Rowland - @clurr Image: Greg Williams via Flickr
  • 2. Hello :) - Independent UX and product consultant - Lead author: “Designing Connected Products: UX design for the consumer internet of things” (due end of May 2015)
  • 3. UX for IoT: not just UI & industrial design Images: Nest
  • 4. Users have to understand systems - Functionality and interactions are distributed across multiple devices, often with different capabilities - Systems are inherently harder to understand - We are much better at thinking about things than about relationships between things Images: Withings
  • 5. Image: Nissim Farim We don’t (yet) expect Things to behave like the Internet The average consumer is going to find it very strange when objects take time to respond, or lose instructions.
  • 7. Today we’ll look at this part:
  • 9. 3 part diagram: Value proposition Conceptual model Interaction model What does it do? How does it work? How do I use it? Image: Instructables Image: How It Works Daily
  • 10. Non-connected products are often conceptually quite simple
  • 11. Connected products are more complex Product images: Philips
  • 12. Connectedness requires users to think about system models - Which bit does what? - Where does code run? - What fails/still works if connectivity is lost?
  • 13. It’s extra stuff to think about Product images: LIFX, Philips, Cree In addition to price, aesthetics and features, customers have to understand how a product connects and whether that meets their needs.
  • 14. You can explain the system model... BERG Cloud bridge: transparent network commsLowes Iris: showing the connection to the hub Image: BERGImage: Lowes
  • 15. …or simplify the conceptual model …and iBeaconsAutomatic gearboxes… Image: Estimote
  • 16. What actually happensWhat the user needs to know iBeacons
  • 17. Interusability Creating a coherent system UX Cross-Platform Service User Experience: A Field Study and an Initial Framework. Minna Wäljas, Katarina Segerståhl, Kaisa Väänänen-Vainio-Mattila, Harri Oinas-Kukkonen MobileHCI’10: http://bugi.oulu.fi/~ksegerst/publications/p219-waljas.pdf
  • 18. Composition How functionality is distributed across devices
  • 19. Distribute functionality to suit the context of use (Nearly) all interactions via phone app Interactions mirrored on phone and thermostat Image: Tado Images: British Gas
  • 20. Another example: Product images: BlueSpray, skydrop
  • 21. Determining the right composition - What best fits the context of use? What do users expect? - What devices do users already have and what can they do? - How much should the hardware cost? - How much do you need to upgrade the system or change features over time? - Do you need local control if connectivity is unavailable? - Does the system need to work if some devices are unavailable? - How accurate does sensing need to be?
  • 23. “Users should not have to worry whether different words, situations or actions mean the same thing. Follow platform conventions.” - Words, data and actions - Aesthetic/visual design - Interaction architecture: how functionality is organised - Interaction logic: how tasks are structured, the types of control used http://www.nngroup.com/articles/ten-usability-heuristics/ What is it…
  • 24. Consistency != making everything the same This: “Users should not have to worry whether different words, situations or actions mean the same thing.“ …may be in tension with this: “Follow platform conventions.” Image: Made by Many
  • 25. Top priority: terminology However different the UIs, identical functions must have the same name Images: British Gas
  • 26. Follow device platform conventions… - … Android contextual menu iOS separate screen Images: Spotify
  • 27. - e.g. Nest A touchscreen does not need a fake bezel A thermostat does not have to pretend to be an iPhone Images: Nest …be true to the device
  • 28. Aesthetic styling “Click” Nest use visual and audio cues to tie the thermostat and phone app together Images: Nest
  • 29. Interaction architecture need not be the same - The logical structure of UI features and controls is likely to be platform dependent - Different features may be prioritised on different devices - Devices with limited UIs may need deeper hierarchies Legacy hardware UIs may be less than ideal (e.g. confusing modes) but that need not restrict other device UIs
  • 31. What is it… - The flow of interactions and data in a coherent sequence across devices - Continuity helps the user feel as if they are interacting with the service, not a bunch of separate devices Image: Kei Noguchi via CC licence
  • 32. Continuity is not always about seamlessness… it often means handling interstitial states gracefully Some technical context: - Some IoT devices have batteries and only connect intermittently to conserve power. In conventional UX we assume devices are mostly connected, but many IoT devices may spend more time offline - Networks are subject to latency (esp. the internet) and reliability issues. People have mental models that help them understand this online, but delays and failures might feel strange in physical objects Image: New Wave DV
  • 33. Latency and reliability BERG Cloudwash prototype Interactions won’t always be smooth and immediate
  • 34. We expect switches to work like this - The switch both confirms the user action and shows the state of the lamp - But in reality, latency and reliability issues mean this can’t be guaranteed over a network - The user can’t tell whether their action has been executed or whether it’s in progress
  • 35. Option 1: 
 the white lie Confirm action, backpedal if something goes wrong
  • 36. Instagram do this The photo is already shown as ‘liked’, even though the instruction is still being sent
  • 37. Option 2: 
 be transparent - Acknowledge action, show that it is in progress - Confirm only once it’s done
  • 38. WeMo Switch does this subtly
  • 39. Lowes Iris is more explicit Images: Lowes
  • 40. Intermittency 19 2 min delay 21 When some devices that only check into the network occasionally, there may be conflicting information about the status of the system. Data/actions may need to be timestamped.
  • 41. Safety critical/urgent Messages must get through quickly Status information needs to be updated frequently, and clearly indicate how old it is Need to know when instructions have been received and acted upon Low touch/non-critical: Assume it’s working unless notified of a problem OK if data or instructions take time to get through (as long as they are timestamped) Senior safety/intruder alarm Energy monitorLightingBaby monitor The ‘right’ approach depends on context Images: MyLively, Efergy
  • 42. A final thought Good consumer UX for IoT is surprisingly hard
  • 43. We have to get this stuff right for mass adoption ‘It’s a bit glitchy but it’s OK, you just have to be in the room at the same time’. Actual review of a connected home system
  • 44. Tesler’s law of the conservation of complexity: As you make the user interaction simpler you make things more complicated for the designer or engineer Larry Tesler, former VP of Apple