Communication Strategies for Organizational Success

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by Amy Wartham
presented to the Charlotte Chamber's Survive & Thrive! Breakfast in June 2012

Published in: Technology, Business
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  • Be clear and concise Be brief Be careful Tone of voice Choice of words
  • Listen to understand Clarify the message Be understood Be open to other points of view Listening is a choice – decide that you want to listen
  • Communication Strategies for Organizational Success

    1. 1. Communication Strategies for Organizational Success June 13, 2012 Amy Wartham, Director of Corporate Training
    2. 2. “The single biggest problem in communication is the illusion that it hastaken place.” ~ George Bernard Shaw
    3. 3. When Communicating … 55% is body language 35% is tone of voice 10% is words
    4. 4. Communication has to be a two-way street
    5. 5. Barriers to Communication• Noise• Language• Distance• Perception• Ego
    6. 6. So what can I do to be a better communicator?
    7. 7. When Communicating … 55% is body language 35% is tone of voice 10% is words
    8. 8. When Communicating …55% is body language35% is tone of voice10% is words
    9. 9. Basics of SpeakingWhat we say may not be what people hear!
    10. 10. C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Basics of Listening
    11. 11. C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Basics of Listening Recognize that listening is not simply waiting for your turn to talk!
    12. 12. While Communicating… remember 55% is body language 35% is tone of voice 10% is words
    13. 13. C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Basics of Body Language• Signs• Gestures• Posture• Eye contact• Movement
    14. 14. C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Basics of Body LanguageTightly folded arms and crossed feet: Skeptical/defensive**This language is also used when the person is feeling cold, so be cautious with your interpretation.
    15. 15. Chin stroking: Making a decision
    16. 16. Fist on cheek, index fingerpointing upward: Listening with interest
    17. 17. Hands clasped at chin, elbows on table: Defensive/evaluating
    18. 18. Rubbing hands together: Excitement/optimism
    19. 19. Hand over mouth:Skepticism, evaluation, or suppressing deceit
    20. 20. Finally,
    21. 21. Now, go get started!
    22. 22. Amy WarthamDirector of Corporate Training UNC Charlotte 704-687-8723awartham@uncc.edu

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