The Seven Guiding Principles of an Effective Crisis Management Program<br />@2009 Clint Hilbert, All Rights Reserved<br />
Ensure consistent leadership of your program<br /><ul><li>Communicate regularly
Give ownership – determine who is on point to coordinate effort</li></ul>1<br />@2009 Clint Hilbert, All Rights Reserved<b...
Involve all divisions (domestic and international) at the right level and frequency<br />2<br />@2009 Clint Hilbert, All R...
3<br />Recognize your risk<br /><ul><li>Catastrophes will affect everyone:  your operations, suppliers, customers, partner...
Formally address and manage these risks</li></ul>@2009 Clint Hilbert, All Rights Reserved<br />
Senior management must approve the enterprise-wide prioritization of risks and response strategies<br />4<br />@2009 Clint...
Prepare through redundancy<br /><ul><li>Map your business model, highlight key revenue processes, develop alternate resour...
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The Seven Guiding Principles of an Effective Crisis Management Program

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Seven basic principles to help guide your crisis management team.

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The Seven Guiding Principles of an Effective Crisis Management Program

  1. 1. The Seven Guiding Principles of an Effective Crisis Management Program<br />@2009 Clint Hilbert, All Rights Reserved<br />
  2. 2. Ensure consistent leadership of your program<br /><ul><li>Communicate regularly
  3. 3. Give ownership – determine who is on point to coordinate effort</li></ul>1<br />@2009 Clint Hilbert, All Rights Reserved<br />
  4. 4. Involve all divisions (domestic and international) at the right level and frequency<br />2<br />@2009 Clint Hilbert, All Rights Reserved<br />
  5. 5. 3<br />Recognize your risk<br /><ul><li>Catastrophes will affect everyone: your operations, suppliers, customers, partners, governments, emergency services, health care, utilities, etc.
  6. 6. Formally address and manage these risks</li></ul>@2009 Clint Hilbert, All Rights Reserved<br />
  7. 7. Senior management must approve the enterprise-wide prioritization of risks and response strategies<br />4<br />@2009 Clint Hilbert, All Rights Reserved<br />
  8. 8. Prepare through redundancy<br /><ul><li>Map your business model, highlight key revenue processes, develop alternate resources, establish mutual aid agreements, set aside emergency funds, build relationships, establish clear communication channels, and update regularly (live feeds rule)</li></ul>5<br />@2009 Clint Hilbert, All Rights Reserved<br />
  9. 9. Gain confidence through practice<br /><ul><li>Knowledge and familiarity will reduce fear and confusion
  10. 10. Tabletop exercises are critical to process</li></ul>6<br />@2009 Clint Hilbert, All Rights Reserved<br />
  11. 11. Keep it simple<br /><ul><li>Simplicity promotes better understanding and greater participation</li></ul>7<br />BIG BINDERS<br />@2009 Clint Hilbert, All Rights Reserved<br />

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