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It’s All About The User

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It’s All About The User

  1. 1. It’s All About the User: Libraries, Technology, and the Future Cliff Landis Technology Librarian Valdosta State University
  2. 2. <ul><li>Mandi & Jer </li></ul>
  3. 5. © Amanda Landis-Hanna
  4. 6. © Amanda Landis-Hanna
  5. 14. http://www.flickr.com/photos/chanc/311882431/
  6. 15. http://www.flickr.com/photos/pathfinderlinden/227316648/
  7. 16. <ul><li>Where’s all this “2.0” stuff going? </li></ul>
  8. 19. http://www.flickr.com/photos/stabilo-boss/101793494/
  9. 20. Just a little theory… http://www.flickr.com/photos/midiman/465631268/
  10. 22. 1.0 2.0 3.0 4.0
  11. 23. A little history… http://www.flickr.com/photos/hanan_cohen/455243239/
  12. 24. 1.0 http://flickr.com/photos/steffe/154686864/ <ul><li>Connects Information </li></ul><ul><ul><li>Web sites </li></ul></ul><ul><ul><li>Databases </li></ul></ul><ul><ul><li>FTP </li></ul></ul><ul><ul><li>Search Engines </li></ul></ul><ul><li>Built on the author/reader model </li></ul>
  13. 25. 2.0 <ul><li>Connects People </li></ul><ul><ul><li>Email </li></ul></ul><ul><ul><li>Social networking sites </li></ul></ul><ul><ul><li>Gaming </li></ul></ul><ul><ul><li>IM </li></ul></ul><ul><ul><li>RSS </li></ul></ul><ul><ul><li>Wikis </li></ul></ul>http://flickr.com/photos/michaelsphotos/389360490/
  14. 26. <ul><li>http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html </li></ul>
  15. 27. http://www.flickr.com/photos/habibmi/222280353/
  16. 28. The Machine is Us/ing Us <ul><li>http://youtube.com/watch?v=NLlGopyXT_g </li></ul>
  17. 29. Some Principles of Library 2.0 <ul><li>The library is everywhere. </li></ul><ul><li>The library has no barriers. </li></ul><ul><li>The library invites participation. </li></ul><ul><li>The library uses flexible, best-of-breed systems. </li></ul><ul><li>The library encourages the heart. </li></ul><ul><li>The library is human. </li></ul><ul><li>The library recognizes that its users are human too. </li></ul><ul><li>Harness the library user in both design and implementation of services </li></ul><ul><li>Library users should be able to craft and modify library provided services </li></ul>http://tametheweb.com/2005/12/the_collected_principles_of_li.html
  18. 30. <ul><li>It is NEVER a mistake to give the user more options </li></ul>http:// flickr.com/photos/bunchofpants/36924662 /
  19. 31. In the past librarians have… <ul><li>Provided services without asking users what they want </li></ul><ul><li>Made changes without consulting users </li></ul><ul><li>Handed over services (such as the OPAC) to for-profit businesses </li></ul><ul><li>Made users jump through the hoops we created for them </li></ul>
  20. 32. http://www.flickr.com/photos/oceanflynn/315385916/ But Now…
  21. 33. http://www.flickr.com/photos/buck82/30296423/in/set-270370/ So What’s on the Horizon?
  22. 34. 3.0 <ul><li>Connects Knowledge </li></ul><ul><li>Reannotation of the Web </li></ul><ul><li>Top-Down </li></ul><ul><ul><li>Agents </li></ul></ul><ul><li>Bottom-Up </li></ul><ul><ul><li>Subjects </li></ul></ul><ul><ul><li>Tagging </li></ul></ul>http://flickr.com/photos/dullhunk/303503677/
  23. 35. Order + Chaos =  <ul><li>A place for everything, and everything in its place </li></ul>http://www.flickr.com/photos/materialboy/52523850/
  24. 36. Moving Beyond Text <ul><li>Looks Like: </li></ul><ul><ul><li>Etsy </li></ul></ul><ul><ul><li>Like </li></ul></ul><ul><ul><li>Riya </li></ul></ul><ul><li>Sounds Like: </li></ul><ul><ul><li>Pandora </li></ul></ul><ul><ul><li>Midomi </li></ul></ul>http://www.flickr.com/photos/7573579@N08/438287251/
  25. 41. 4.0 <ul><li>Connects Intelligence </li></ul><ul><li>Group/Enterprise minds (tribes) </li></ul><ul><li>Information + people + technology = intelligence </li></ul><ul><li>Automated Serendipity </li></ul>http://flickr.com/photos/burnblue/937198180/
  26. 42. So what should we do? <ul><li>As library workers, how will we respond to these changes? </li></ul><ul><li>How do we keep up? </li></ul>Librarian Stereotype http://www.flickr.com/photos/librarianavengers/269737140/
  27. 43. We must find out what users <ul><li>WANT </li></ul><ul><ul><li>Social space </li></ul></ul><ul><ul><li>Help at the point of need </li></ul></ul><ul><ul><li>Collaboration </li></ul></ul><ul><ul><li>A voice in how things are done </li></ul></ul><ul><ul><li>It NOW </li></ul></ul><ul><ul><li>It fixed YESTERDAY </li></ul></ul><ul><ul><li>Options </li></ul></ul><ul><li>NEED </li></ul><ul><ul><li>High quality information </li></ul></ul><ul><ul><li>Assistance finding/using that information </li></ul></ul><ul><ul><li>Lifelong learning skills </li></ul></ul><ul><ul><li>Information evaluation skills </li></ul></ul><ul><ul><li>Technology skills </li></ul></ul><ul><ul><li>A quiet place to study </li></ul></ul>We must provide BOTH
  28. 44. http://www.flickr.com/photos/choconancy/521265142/ Have a CONVERSATION (and not just with other library workers!!!)
  29. 45. <ul><li>Blogs </li></ul><ul><li>Focus Groups </li></ul>http://www.flickr.com/photos/tychay/513712600/ <ul><li>Social Networking </li></ul><ul><li>Polls </li></ul>
  30. 46. Please, think of the users… http://flickr.com/photos/megem519/821458301/
  31. 47. http://www.flickr.com/photos/redvers/532076662/
  32. 48. http://flickr.com/photos/fensterbme/275447170/
  33. 49. http://flickr.com/photos/stevedave/388341774/
  34. 50. http://flickr.com/photos/kt/62172891/
  35. 51. http://flickr.com/photos/styleserver/279033159/
  36. 52. http://blaugh.com/cartoons/060705_oldman_myspace_a.gif
  37. 53. http://www.flickr.com/photos/inertiacreeps/407007831/
  38. 54. http://www.flickr.com/photos/nirak/2035550177/
  39. 55. http://flickr.com/photos/misshaley/515045131/
  40. 56. http://flickr.com/photos/cgc/21744958/
  41. 57. http://flickr.com/photos/sukisuki/218038756/
  42. 58. http://flickr.com/photos/bre/228920128/
  43. 59. http://www.flickr.com/photos/michaelsphotos/278227213/
  44. 60. http://www.flickr.com/photos/omaromar/21831833/
  45. 61. http://www.flickr.com/photos/redspotted/272109/
  46. 62. http://www.flickr.com/photos/davitru/1621601690/
  47. 63. http://www.flickr.com/photos/larskflem/37639798/
  48. 64. What the future holds… http://www.flickr.com/photos/sots/1271028593/
  49. 65. How to not be left behind… <ul><li>talk to your users & find out what they want </li></ul><ul><li>use the tools that they are using </li></ul><ul><li>broadcast what you're doing </li></ul><ul><li>&quot;earn your audience&quot; </li></ul>http://flickr.com/photos/vermininc/2337307518/
  50. 66. Fear Not! http://www.flickr.com/photos/amigadave/350299827/
  51. 67. Baby Steps <ul><li>10-15 minutes a day to learn new things </li></ul><ul><li>One tool at a time </li></ul><ul><li>Limit your information intake </li></ul><ul><li>People are your best source for information </li></ul><ul><li>Share what you learn </li></ul>http://www.flickr.com/photos/seandreilinger/959864706/
  52. 68. http://www.flickr.com/photos/earthandeden/498037026/ Best jumping off point? TameTheWeb.com
  53. 69. http://www.flickr.com/photos/drachmann/327122302/

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