287 Langley Road Unit 45 • Newton, MA 02459
781-264-2376 • email@example.com
Quality Control / Process Improvements / Workforce Planning / Regulatory Compliance
Seasoned Production Manager adept in directing all aspects manufacturing processes to ensure optimal
quality, efficiency, affordability, and safety. Demonstrated history of consistently guiding teams to attain
collective goals and maximize customer satisfaction. Personable leader fostering solid partnerships with
vendors and external customers.
Innovative supervisor with strong ability to conceptualize and execute operational enhancements to bolster
profitability and productivity. Broad knowledge of manufacturing industry regulatory guidelines and proven
record of obtaining ISO certifications. Extensive proficiency in Lean six-sigma and change initiatives.
Outstanding oral and written communication skills and swift grasp of technology applications.
Operations and Management Strengths:
• Strategic Planning
• Cost Optimization
• System Testing
• Inventory Management
• Production Scheduling
• Operations Analysis
• Logistics & Distribution
• Budget Administration
• Process Redesign
• Staff Development Programs
• Team Leadership
• Union experience
SIE COMPUTING SOLUTIONS BROCKTON, MA
Production Supervisor (6/2011 TO 10/2014)
Supervise the assembly department for electronics manufacturer in the Aerospace & Defense industries.
Managed all production in an AS9100 environment with skilled team members. Coordinated all technical
training to new and current employees. Produced production schedules to insure on-time delivery to
customers. Performed capacity planning for the enclosure department for a three month time frame. Used
daily production meetings to coordinate with peer department managers. Mentored, trained, encouraged and
tracked team members lean and continuous improvement projects.
♦ Led a lean team which resulted in a 25% reduction of in-process faults due to loose hardware
♦ Developed formal assembly training programs for assemblers.
♦ Value stream mapped assembly process which produced opportunities for quality and process
♦ Re-organized tool room using 6s and other lean tools; developed point of use locations for tools.
BGI INC. – Waltham, MA
Operations Manager | (8/2008 to 5/2011)
Provide oversight of operations for small company specializing in environmental monitoring equipment.
Interact with customers to assist in product selection that meets all needs including regulatory requirements.
Respond to technical inquiries in order to diagnose issues and remedy problems. Coordinate customer
orders including product returns. Assess and determine vendors to use. Document production plans and
present information to management team. Spearhead quality tracking and sales projections; deliver
presentations on products and revenue status. Assemble and test products; write and evaluate procedures
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for product. Configure computers and network. Conduct personnel evaluations. Implement staff development
programs such as ISO 9001:2008 training and Lean manufacturing training.
♦ Deployed knowledge of Lean manufacturing techniques to revamp manufacturing facility. This
included adding a 2 cells for manufacturing air samplers and calibrators
♦ Enacted 5S system on the production floor boosted efficiency by 25%.
♦ Assembled in-house RMA repair information in order to identify and eradicate product faults during
♦ Originated quality reporting and monitoring system, which enabled the company to determine and
correct production-based issues. This resulted in a 20% reduction of customer complaints.
♦ Successfully obtained ISO 9001-2008 re-certification in an EPA regulated environment.
HYPERTRONICS, INC. – Hudson, MA
Production / Logistics Supervisor (12/2005 to 7/2008)
Directed connector assembly operations throughout 3 departments for electronics manufacturer.
Orchestrated production planning for departments, collaborating with group leaders to facilitate activities,
including those at Mexican facility. Expedited prompt product shipments to external customers. Guaranteed
product kits were accurate and included updated information for shipping to internal customers. Generated
shortage reports. Tracked personnel time records. Educated staff members on operational procedures,
corporate standards and safety regulations including ISO 9000:2000, Lean manufacturing and 5S system.
Coached group leaders to more effectively guide team members.
♦ Enhanced on-time delivery to customers by 25%.
♦ Reduced customer returns by 15% and improved overall quality of products.
♦ Triggered 60% improvement in quality and 30% decrease in assembly throughput by initiating a one-
piece flow work cell using Lean and Kanban principles.
♦ Acquired re-certifications of ISO 13485:2003, ISO 14001 and ISO 9001:2008.
TERADYNE, INC. – Boston, MA
Systems and Options Production Supervisor (7/1999 to 11/2005)
Oversaw manufacturing operations for company specializing in semiconductor testing equipment.
Established and worked to meet production schedules. Directed Kanban on the Lean lines to ensure
components were available to build products. Communicated with vendors on quality issues. Reported on
scheduling and technical concerns to management at meetings and via presentations. Used MANMAN and
Oracle to monitor and eliminate component shortages; devised spreadsheets to project and review future
manufacturing plans. Served as primary contact for outsourcing product lines. Educated colleagues on
regulatory standards, corporate requirements and Lean / Kanban guidelines.
♦ Mentored new team members on meeting client expectations and improving leadership potential.
♦ Facilitated use of prototype mainframe testing system into manufacturing arena.
♦ Initiated Lean line manufacturing protocol into prototype setting using Kanban.
♦ Overhauled method of assembling large power supplies using Lean technique . which resulted in
quality improvement of 25 % and thru-put decreases of 50 %.
♦ Transitioned production department to new manufacturing facility.
♦ Accomplished re-certification of departments in ISO 9000:2000.
EDUCATION AND CREDENTIALS
Bachelor of Science in Business Management • NORTHEASTERN UNIVERSITY – Boston, MA
Supply Chain Management: Logistics Program Completion
Lean and Six Sigma training- White Belt Certified
Continuous Improvement Training and use of Quality Tools
Total Quality Management
ISO 9001/2008 certified auditor
Environmental Protection Agency (EPA) guidelines
Good manufacturing practices (GMP)
ERP/MRP Manufacturing Systems
Advancing Productivity, Innovation and Competitive Success (APICS)
United States Army • Sergeant E-5