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Customer
Relationship
Management CRM
HELLO!
I am Sanjeev Mishra
CEO, WebFanzine Media
A Distributed WordPress Company.
2
“It takes 12 positive experiences to
make up for one unresolved
negative experience
Do You Know Know Him?
John Wainwright
The very first customer of
Amazon. Purchased a book
on April 3, 1995 for $27.95
4
Building Named After Him
Amazon Office in Seattle is having a
building named Wainwright SEA23
5
Do You Know Know Him? Indian Story
VVK Chandra
The very first customer of
Flipkart.
6
Lead Generated by Flipkart’s CEO
7
Flipkart Still Loves Him
8
Build Relationship
9
“Every Relationship goes through a
struggle but only strong
relationships get through it.
You Need a Solution
A Customer Relationship Management
Software
11
I am an Engineer. Where are my Customers?
12
Escalate Good Work and Have Indirect Talk
Developer
13
Manager Customer
1.
What does CRM do?
Features of a complete CRM Software
14
What Do You Manage on CRM
Lead Management Contact
Management
Opportunity
Management
15
Territory
Management
Partner
Management
Sales Performance
Management
Available Tools
Sales Forecast Chat / Instant
Messaging
Call Center
Automation
16
Invoice/Quotation File Sync/Sharing Marketing
Automation Tools
Report and Analysis
Sales Analytics Vendor Analysis Forecast Report
17
Invoice/Quotation Lead Reports Deal Reports
Conversion Is What You Need.
▸Communicate Well with Customer
▸Analyse the Requirement or Create
▸Make Everything Swift for the Customer
No CRM is Perfect.
18
Third-party Integrations
19
2.
How does it look?
Take a look at a Popular CRM
20
Place your screenshot here
21
Dashboard
Highlights Important
Data and Information. It
should help user
navigation to different
pages.
Place your screenshot here
22
Mobile
FRIENDLY
CRM dashboard and
other pages should open
perfectly on mobile
devices like Smartphone,
Tablet
3.
How Big is this CRM Industry?
Market Share and Popularity
23
~$25 BillionCRM Software Market
24
Expected to Cross $37 billion by 2017
50,000+ CustomersMicrosoft Dynamics CRM
35%Productivity Growth
4 Million+ usersAnd a lot of users
25
CRM Growth Trend and Forecast
26
3.
How to Make a CRM?
Building a CRM
27
Build a CRM for Your Company
Build from
Scratch
Use Pre-built
CRM
28
Popular CRM Software29
Recap
30
Customer Relationship Is Very Important
Solution Required to Automate the Processes
CRM is to manage and analyze customer interactions
Self Hosted or Cloud Based CRMs available e.g. Salesforce, Zoho
Huge Opportunity in CRM Development. Market to Cross $37 billion by 2017
31
THANKS!
Any questions?
Twitter @sonziv
Visit my personal website SanjeevMishra.com
Email me at hello@sanjeevmishra.com

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