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No matter the size of your business, excellent customer service needs be at the heart of your business model if you wish to be successful. It is important to provide good customer service to all types of customers, including potential, new and existing customers. Did you know that according to American Express, 55% of consumers have intended to make a purchase, but backed out because of poor customer service? Businesses all across the world tend to lose billions of dollars every year due to poor customer service.
The following slides suggests 3 ways to deliver better customer service and consequently, customer retention and repeat business. Have a look and feel free to share.