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3 Steps to Better Customer Service


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No matter the size of your business, excellent customer service needs be at the heart of your business model if you wish to be successful. It is important to provide good customer service to all types of customers, including potential, new and existing customers. Did you know that according to American Express, 55% of consumers have intended to make a purchase, but backed out because of poor customer service? Businesses all across the world tend to lose billions of dollars every year due to poor customer service.

The following slides suggests 3 ways to deliver better customer service and consequently, customer retention and repeat business. Have a look and feel free to share.

Published in: Services
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3 Steps to Better Customer Service

  1. 1. 3 Steps to Better Customer Service
  2. 2. 1. Wow Prospective Customers
  3. 3. Customers Lifecycle
  4. 4. Good vs. Bad Customer Service
  5. 5. Flip the Odds in Your Favor
  6. 6. 2. Respond to Current Customers
  7. 7. Provide Multi-channel Support
  8. 8. Make Happy Customers Happier
  9. 9. Customer Service is a Conversation
  10. 10. Train Your Customer Service Agents
  11. 11. Friendly Conversation With Every Type of Customers
  12. 12. 3. Spread the Love
  13. 13. Boost Your Customer Referrals
  14. 14. Customers Will Share Their Experience Online
  15. 15. Happy Customers will Share Their Experience With People
  16. 16. Spread Your Words By Giving…
  17. 17. Discounts, Incentives, Sharable Content, Customer Support Tools
  18. 18. Source of Inspiration:  ClickDesk Live Chat  Dimensional Research  Zuberance  McKinsey  White House Office of Consumer Affairs