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Testimonial 6 years noemail at cleverwood for Elia

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In June 2015, Cleverwood will celebrate 6 years of the #noemail program. Olivier Beaujean has been invited by Elia to share this experience during 2 lunch sessions.

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Testimonial 6 years noemail at cleverwood for Elia

  1. 1. 6 years without emails at Cleverwood Olivier Beaujean – Managing Director Member of
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  3. 3. 3 « As discussed during the team meeting, this is my last email to you… You will receive in a few minutes your login to the new social collaboration platform and, from now on, you will find me there »
  4. 4. “By the end of 2014 close to 65% of large European enterprises in the business sector will have adopted social media tools for business purposes, with projected adoption for European SMEs of just under one in two.”
  5. 5. “108 billion business emails are sent daily, requiring employees to check their inbox 36 times an hour and spend up to four hours each day on email alone. Only 14 percent of those emails are of critical importance, but you have to scan them all to know which ones might be hiding in that 14 percent.” IBM : https://www.linkedin.com/pulse/20141118165633-133994-freedom- how-ibm-verse-is-changing-the-email-game-for-small-businesses
  6. 6. “87% of the knowledge workers feel disengaged.” Gallup®, oct 2013 http://www.gallup.com/poll/165269/worldwide-employees-engaged- work.aspx
  7. 7. Email is a problem 2-3 hours per day 41 years old… Meta info? Date and time… Knowledge in mailbox To? CC? BCC? Reply to all? Attachments … forward emails to forward knowledge
  8. 8. Image source : http://ditisjouwtijd.blogspot.be/2014/01/cleverwood-de-belgische-e-mail-busters.html
  9. 9. 10 Use cases (+1 bonus) 1. Continuous evaluation 2. Meeting management 3. CRM 4. R&D 5. #essentials 6. Homeworking check-in 7. Holiday handover 8. Lunch 9. Virtual assistant 10. No important info in the inbox 11. (even this is a result of a #socbiz process) 12
  10. 10. ² 13
  11. 11. 14 Key learning
  12. 12. Key learning #1 15 Take more time to define the communities
  13. 13. Key learning #2 16 Whenever info circulates, there is value
  14. 14. Key learning #3 17 Training = key, group community manager, key users
  15. 15. 18 Key learning #4 Measure your success
  16. 16. Key learning #5 19 Excellent feedback from ex-colleagues
  17. 17. Key learning #6 20 Techno/tool is not important, implementation and change management is (it’s a project)
  18. 18. Key learning #7 21 Key = Usability, Mobile, Fast, Reliable, Personal
  19. 19. Key learning #8 22 Tagging & Meta = collaboration on steroids
  20. 20. Key learning #9 23 Clear name & visual identity for communities
  21. 21. Key learning #10 24 Space Managers
  22. 22. Key learning #11 25 Language is a challenge Statistics Statistiek(en) Statistique(s)
  23. 23. Key learning #12 Management endorsement is a must
  24. 24. Key learning #13 Don’t forget IRL interactions
  25. 25. 28 Source : http://loveforallthingsdigital.com/2015/02/email-is-not-dead/
  26. 26. Email good practices continues…  Manage To: CC: BCC:  Email title  Inbox <> todolist  Empty inbox at the end of the day  No notifications, no push  Check only a few times per day  Email body : Actions / questions  No attachments  Unsubscribe, challenge notifications 29
  27. 27. 30 Questions?
  28. 28. Practical Exercise  Switch off all notifications, start checking emails only once in a while  Don’t fetch any email before 11 am (10 am)  Measure how many mails you sent each day during 10 days  Unsubscribe from 10 sources  Don’t send any email on 5/5  31
  29. 29. Thank you ! 32 Olivier Beaujean Managing Director +32 475 75 85 90 @olbow www.cleverwood.be Join us  https://www.facebook.com/cleverwood Curious ? http://www.scoop.it/t/the-quest-for-zero-email-social-business

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