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The Secrets to Effective Communication

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Would you like to enhance your relationships?
Would you like to resolve conflict with loved ones more effectively?
Would you like increased clarity in your personal life?
Would you like to be more productive at work?

In this introduction to one of the foundational tools we use at the Center for Christian Life Enrichment you will begin to see how at a moment by moment basis we are choosing the quality with which we live our lives based on how we choose to view our world. You will learn the powerful forces that run much deeper than the names, places, and facts of daily life, and get a taste of the power that living life at a here-and-now level can hold. This awareness will translate in to more satisfying relationships, deeper friendships, and increased productivity at work.

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The Secrets to Effective Communication

  1. 1. Center for Christian Life Enrichment<br />Secrets to Effective Communication<br />Webinar Series<br /> center for christian life enrichment | 3100 dundee rd. ste. 102 | northbrook, il 60062 | www.cle.us.com<br />
  2. 2. Center for Christian Life Enrichment<br />About The Center for Christian Life Enrichment (CLE)<br /><ul><li>Located in the northern suburbs of Chicago
  3. 3. 50+ years of experience and a decade of graduate education between our 5 therapists
  4. 4. Emotionally-focused approach to counseling
  5. 5. Cutting edge blend of psychology and Christian principles</li></ul> center for christian life enrichment | 3100 dundee rd. ste. 102 | northbrook, il 60062 | www.cle.us.com<br />
  6. 6. Center for Christian Life Enrichment<br />Today’s Presenter: Andrew Mercer, M.A., LPC<br /><ul><li>Therapist, speaker, and writer for the Center for Christian Life Enrichment
  7. 7. Working with individuals, families, and couples to discover a greater sense of life purpose and meaning
  8. 8. Leading dynamic growth-focused groups
  9. 9. Avid runner</li></ul> center for christian life enrichment | 3100 dundee rd. ste. 102 | northbrook, il 60062 | www.cle.us.com<br />
  10. 10. Center for Christian Life Enrichment<br />This is for you<br /><ul><li>Have you ever been in the center of a conflict you weren’t aware of starting?
  11. 11. Have you ever reacted to someone more harshly than the situation called for?
  12. 12. Perhaps you’re like me and spend a lot of time guessing and anticipating what others are going to say or think
  13. 13. Have you ever been so upset by something little that you knew there must be more going on?</li></ul> center for christian life enrichment | 3100 dundee rd. ste. 102 | northbrook, il 60062 | www.cle.us.com<br />
  14. 14. Center for Christian Life Enrichment<br />First Secret- Learning how to Listen<br /><ul><li>Listening is Active not Passive
  15. 15. Seek engagement and orient to aliveness
  16. 16. Notice what is and isn’t being said
  17. 17. Look for the two types of communication</li></ul>-Verbal: What you hear<br />-Non-Verbal: What you observe<br />What do you notice- are the two types of communication congruent? Different? Difficult to tell?<br /> center for christian life enrichment | 3100 dundee rd. ste. 102 | northbrook, il 60062 | www.cle.us.com<br />
  18. 18. Center for Christian Life Enrichment<br />Second Secret- Hear with Positive Regard<br /><ul><li>Unconditional Positive Reagrd defined
  19. 19. Complex skill that takes years to master
  20. 20. Looking at what people are about versus what they are doing
  21. 21. Positive regard in the workplace</li></ul> center for christian life enrichment | 3100 dundee rd. ste. 102 | northbrook, il 60062 | www.cle.us.com<br />
  22. 22. Center for Christian Life Enrichment<br />Secret Three- Respond in wisdom and in truth <br /><ul><li>Thoughts Feelings and Actions are all important
  23. 23. Understand both the what and the how of any situation
  24. 24. Engage with yourself so that you can engage effectively with others
  25. 25. Learn to communicate at a process level</li></ul> center for christian life enrichment | 3100 dundee rd. ste. 102 | northbrook, il 60062 | www.cle.us.com<br />
  26. 26. Center for Christian Life Enrichment<br />Putting it all Together- Process and Content<br /><ul><li>Content-based communication is: made up of knowledge, ideas, concepts, facts, beliefs and doctrines- all that which I associate with my thoughts in my head.
  27. 27. Process-based communication is: based on what I am feeling in the moment- the truth of my heart as expressed through my feelings.
  28. 28. We think of content as the thoughts we are communicating head to head and process as the feelings we are expressing heart to heart.
  29. 29. Both are essential and vital to clear, effective communication. However, many of us are much more comfortable expressing out thoughts at the expense of our feelings. </li></ul>Content: Head<br />Facts, Opinions, Concepts, Ideas, Thoughts, etc.<br />Process: Heart<br />Feelings in the Moment.<br /> center for christian life enrichment | 3100 dundee rd. ste. 102 | northbrook, il 60062 | www.cle.us.com<br />
  30. 30. Center for Christian Life Enrichment<br />Putting it All Together<br />Combining the three secrets to effective communication can lead to:<br /><ul><li>Enhanced relationships
  31. 31. Quicker conflict resolution
  32. 32. Increased clarity in your life
  33. 33. Improved productivity at work
  34. 34. More satisfaction in life</li></ul> center for christian life enrichment | 3100 dundee rd. ste. 102 | northbrook, il 60062 | www.cle.us.com<br />
  35. 35. Center for Christian Life Enrichment<br />Next Steps<br /><ul><li>Give us a call or email for a complimentary 30-minute consultation
  36. 36. Questions about:
  37. 37. Counseling in general (is it right for me?)
  38. 38. Fees & Insurance
  39. 39. The content you heard today
  40. 40. (847) 272-3684 (ext. 17 for Andrew)
  41. 41. andrew.mercer@cle.us.com</li></ul> center for christian life enrichment | 3100 dundee rd. ste. 102 | northbrook, il 60062 | www.cle.us.com<br />
  42. 42. Center for Christian Life Enrichment<br />Christian Life Enrichment Staff<br />Richard Blue<br />M.A., LCPC, NCC Clinical Director rich.blue@cle.us.com(847) 272-3684, ext. 14<br />www.outoftheblueblog.us<br />LinkedIn<br />Nancy RollinsM.S., LCPC, NCC<br />nancy.rollins@cle.us.com<br />(847) 272-3684, ext. 13<br />Gabriela Caballero Cantú M.A., LPC<br />gabriela.cantu@cle.us.com(847) 272-3684, ext. 15<br />Andrew MercerM.A., LPC<br />andrew.mercer@cle.us.com(847) 272-3684, ext. 17<br />www.askmerce.com<br />Jon NotoM.A., LPCjonathan.noto@cle.us.com(847) 272-3684, ext. 11<br />www.johnnynoto.com<br /> center for christian life enrichment | 3100 dundee rd. ste. 102 | northbrook, il 60062 | www.cle.us.com<br />

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