Rapid Understanding of Customer Expectations

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This is HBT Series Workshop details on Rapid Understanding of Customer Expectations, presented by CleanSoft Academy. The workshop is delivered in two modes - open workshop (1 day) and as corporate workshop tailored to meet specific needs of software companies.

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  • Rapid Understanding of Customer Expectations

    1. 1. Rapid Understandingof Customer Expectations A HBT Series Workshop www.cleansoft.in
    2. 2. Good understanding of customer expectations isvital to effective testing.This workshop takes a scientific approach to “the act of understanding the intentions or expectations”. This is done by identifying the key elements in a requirement/specification and applying up a rapid personal process powered by scientific concepts to ensure that we quickly understand the intentions and identify the missing information.Copyright 2011, CleanSoft Academy. All rights reserved. “Rapid understanding of customer expectations” Powered by HBT
    3. 3. Good testing is about asking intelligentquestions leading to deeper understanding. Understanding is a non-linear activity, the various elements of requirements need to be connected well. In the process of connecting the various dots, missing are information identified, leading to intelligent questions.Copyright 2011, CleanSoft Academy. All rights reserved. “Rapid understanding of customer expectations” Powered by HBT
    4. 4. “Rapid Understanding of Customer Expectations”is Powered by HBTHypothesis Based Testing (HBT) is a personal scientific test methodology powered by the defectdetection technology STEMTM to deliver clean software. It consists of six stages, with the firsttwo stages focused on “Understanding expectations” and “Understanding context”.The first stage “Understanding expectations” focuses on outward aspects... business problem the software is attempting to solve, marketplace, customer types,end user types, business requirements, deployment environment and technologiesused.The second stage “Understand context” focuses inward... technical features, their dependencies & interactions, usage profile, attributes,business risk & prioritizing them, and finally identifying the cleanliness criteria.These two stages of HBT is powered by the “Business Value Understanding” discipline of STEM.This discipline consists of about ten major steps with seven scientific concepts to enableunderstanding of expectations in a scientific manner.STEM (STAG Test Engineering Method) is the trademark of STAG Software Pvt. Ltd.Copyright 2011, CleanSoft Academy. All rights reserved. “Rapid understanding of customer expectations” Powered by HBT
    5. 5. Topics Covered in this workshop ‣ Needs, expectations and requirements : Understanding business value of requirements ‣ Customers, End users, Engineers: Degree of detailed information needed ‣ Wish, Need, Issue: Understanding the maturity of requirements and its volatility ‣ Birth, Growth, Death : Evolution of requirements ‣ Implementing vs. Suggesting : Dealing with unclear customers ‣ Probing the mind : The “Science” of Questioning ‣ Understanding the various elements of a expectation/requirement and their inter-relationship ‣ Sources of information to aid understanding ‣ Creating the big picture by using Landscaping, a technique derived from mind mapping ‣ Deployment environment, Architecture and their role in effective testing ‣ Identifying the various types of end users and identifying the number of users for each type ‣ Identifying technical requirements for business requirements ‣ Critical success factors - Identifying critical attributes and ensuring that they are testable ‣ Understanding the usage patterns/operational profile ‣ Understanding business risks and prioritization ‣ Formulating cleanliness criteria ‣ How to understand intended behaviors for designing test scenarios/casesCopyright 2011, CleanSoft Academy. All rights reserved. “Rapid understanding of customer expectations” Powered by HBT
    6. 6. Takeaways from the workshop The participants will be able to rapidly formulate questions enabling deeper understanding of customer’s expectations. They will understand the “science of questioning” to enable them to uncover missing information and create testable requirements. They will be able to create a User type list, Requirement list, Operational profile, Interaction matrix and derive Cleanliness criteria.Copyright 2011, CleanSoft Academy. All rights reserved. “Rapid understanding of customer expectations” Powered by HBT
    7. 7. DELIVERY STYLE The delivery style will be application oriented, with an application used to illustrate the concepts and the process of doing. TARGET AUDIENCE Test manager, Project manager, Test lead, Test engineers DURATION Open workshop : One-day Corporate workshop : One-dayCopyright 2011, CleanSoft Academy. All rights reserved. “Rapid understanding of customer expectations” Powered by HBT
    8. 8. Two Modes of DeliveryThis program is delivered in two modes:Open workshopsConducted periodically,dates published on our website.Corporate workshopsExclusively done for corporates, tailoring to suit specificneeds of your organization can be done.Copyright 2011, CleanSoft Academy. All rights reserved. “Rapid understanding of customer expectations” Powered by HBT
    9. 9. May we help you?To be on our open workshop mailing list or to conductthis program at your organization please contact us at :Bengaluru (080) 2535 7161/62Chennai   (044) 4214 3469Email    marketing@cleansoft.in Thank youCleanSoft Academy is a division of STAG Software Pvt. Ltd.Copyright 2011, CleanSoft Academy. All rights reserved. “Rapid understanding of customer expectations” Powered by HBT

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