Most people who start off in a business don't have a clue about customer service. It is no fault of theirs as they go from being an employee one day to business owner the next. They are expected to know everything and unfortunately this does not happen.
As customers we are quick to find fault with business owners when we do not get the right level of service from the owner or staff of a business we patronize. The business owners quite often are too busy working in the business rather than working on top of their businesses. I was in a similar situation years ago before I realized my mistakes.
Today my heart goes out to business men and women. I want to help them to remember that even though they know that the client is most important they should do the small simple things that are most often free to make each and every client happy. A smile here, a free handshake there is all that will make customers coming back over and over again.
This is even more evident in the network marketing industry. People who sign up in a network marketing company feel that they just have to recruit people and they will make a lot of money over night.
This is true in a way but recruiting is just part of the whole picture. We need those people to try our products and then go on to be regular paying customers for years to come. If we were to just relie on recruiting clients with no after sales service we will have customers falling out at the other end just as fast or faster than they were coming in.
If you want true success in network marketing business then treat your home business with the same level of respect and care as you would a traditional business.
I have listed a few simple to-do customer service steps in this presentation that will help you keep customers on your records longer and make more profits. We use these steps in our home based business every day.
I do hope you find these notes on "How To Look After Customers" useful in your business at home.
If you need to contact us do so by filling in the contact form after the presentation. Success to you in your network marketing company too.
Claude Fullinfaw, Brisbane