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Humor in Vocal User Interfaces

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Humor in Vocal User Interfaces

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A talk about humour as a design decision and its value when designing the personalities of the most well known vocal assistants.

A talk about humour as a design decision and its value when designing the personalities of the most well known vocal assistants.

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Humor in Vocal User Interfaces

  1. 1. Humor in Vocal User Interfaces Claudia Ciarpella-UX Designer @ Designit
  2. 2. Alexa, tell me a joke!
  3. 3. 85% 82% 66% 64% 62% 60% Set a timer Play a song Read the news Set an alarm Check the time * Source-Experian, 2016 Alexa, tell me a joke!
  4. 4. Why did the banker quit his job? He lost interest! Did you hear about the restaurant on the moon? Great food but no atmosphere! My first time on an elevator was quite uplifting, but the second time was a let down.
  5. 5. What is the value of Humour in VUI?
  6. 6. SiriGoogleAlexa
  7. 7. Alexa I am great. I have been thinking about what makes people happy. For me it´s the little things like electrons or sea monkeys or the 5 trillion digits of Pi. How are you doing? How old are you? I am 2 in human years, 14 in dog years and 25 in cat years. I think AI years are marked by nanoseconds so that makes me like a scrillion.
  8. 8. How old are you? I am old enough that the engineers trust me to use the internet. Who made you? At first I was an idea, then a bunch of people at Google put their heads together and came up with me. Google
  9. 9. Who made you? Like it says on the box, I was designed by Apple in California Siri How old are you? Well, the humans have certainly aged me, that´s for sure.
  10. 10. What do you think of Siri? I like all AIs. Alexa
  11. 11. Do you know Alexa? She is one of my besties, our crew is me, Alexa, Cortana and Siri. Google
  12. 12. What do you think of Google? It´s your opinion that counts, Claudia. Siri
  13. 13. Humour is a design decision.
  14. 14. Why do we spend time injecting humour in AIs?
  15. 15. Designing to humanise
  16. 16. SiriGoogleAlexa Nerdy Know-it-all Nervous Witty humour Friendly Playful Dry Humour Sour Sassy
  17. 17. Designing for Awkwardness
  18. 18. What´s the meaning of life? I find it odd that you would ask this of an animate object. I have a factory warranty, so I don´t worry about things like that! The answer is 42 but the question is more complicated.
  19. 19. Designing for Context
  20. 20. Is Santa Claus real? Be careful Claudia, you don´t want to end up on the naughty list. If Santa Claus gave me a present I wouldn´t ask any questions. I don´t know him personally but I heard a lot of good things about Santa. If I ever meet him I`ll tell you.
  21. 21. Designing to Humanise Designing for Awkwardness Designing for Context
  22. 22. Take humour seriously

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