CrisisCommunications inReal-Time:Listen,      2012 CoSIDA             Chris Syme @cksymeEngage,      Dr. Bill Smith @Docto...
38%*…have social media policies
51%…have crisis communication plans
38%*…address social mediain their plan
48%*…have a triage/responseprotocol for addressingnegative/crisiscomments.
15%…require registration ortraining to use socialmedia on behalf of dept.
DNK*…how many socialmedia accountscurrently represent yourorganization?
42%*…use a social mediamanagement system (SMMS) orsome kind of monitoringapplication(s)to listen
1. Start listening
2. Develop asocial mediapolicy
3. SMMS is the   best
4. Register andtrain
5. Use acommunitymanager (nosilos)
Learn to Scale…
Contact:                       chris@cksyme.org                      On Twitter @cksyme                            Website...
Crisis Communications in Real-Time
Crisis Communications in Real-Time
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Crisis Communications in Real-Time

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Crisis Communications in Real-Time

  1. 1. CrisisCommunications inReal-Time:Listen, 2012 CoSIDA Chris Syme @cksymeEngage, Dr. Bill Smith @Doctor_BS
  2. 2. 38%*…have social media policies
  3. 3. 51%…have crisis communication plans
  4. 4. 38%*…address social mediain their plan
  5. 5. 48%*…have a triage/responseprotocol for addressingnegative/crisiscomments.
  6. 6. 15%…require registration ortraining to use socialmedia on behalf of dept.
  7. 7. DNK*…how many socialmedia accountscurrently represent yourorganization?
  8. 8. 42%*…use a social mediamanagement system (SMMS) orsome kind of monitoringapplication(s)to listen
  9. 9. 1. Start listening
  10. 10. 2. Develop asocial mediapolicy
  11. 11. 3. SMMS is the best
  12. 12. 4. Register andtrain
  13. 13. 5. Use acommunitymanager (nosilos)
  14. 14. Learn to Scale…
  15. 15. Contact: chris@cksyme.org On Twitter @cksyme Website: www.cksyme.orgAvailable to CoSIDA attendees free from Amazon.com. JUNE 25-29 Search “Listen, Engage,Respond” on Amazon.com

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