SlideShare a Scribd company logo

Strategic Management Policies Implemented to the Service-based Business and its Effectiveness

C
ckhrisshel

In partial fulfillment with the course requirement in Internet Research for Business, this PowerPoint presentation discusses the group's business research report, "Strategic Management Policies Implemented to the Service-based Business and its Effectiveness."

1 of 20
Download to read offline
“Strategic Management
Policies Implemented To The
Service-Based Business And
Its Effectiveness”
Prepared by:
Group 1 – 4BSOA2
Republic of the Philippines
Laguna State Polytechnic University
Province of Laguna
Group Members:
Introduction
Strategic management is a crucial process that
involves formulating and implementing strategies to achieve
organizational goals and objectives. Connectedly, there is a
research gap in the effectiveness of strategic management
implemented by service-based business owners. Hence, this
study examines the effectiveness of strategic management
policies implemented by service-based business owners.
Company Background
Participant Business Owner Business Name
Business
Location
Product /
Services Offered
1
Karl Clouie
Cartavio
Clouie Hair &
Makeup Artist
San Pablo
City, Laguna
Hair and Makeup
2
We-ann O.
Moreno
N/A
San Pablo
City, Laguna
Hair Rebonding
and Salon Work
3
Julius Jolo
Basanta
All In One Shop
Tiaong,
Quezon
Online Shop with
Various Products
4 Irma Bigyan Irma’s Store
Tiaong,
Quezon
Sari-sari Store
with Various
Products
5 Angelo Cuenca Mira Nadine HMUA
San Pablo
City, Laguna
Hair and Makeup
Participant Business Owner Business Name
Business
Location
Product / Services
Offered
6 Minda Cartavio Minda’s Ube Halaya
San Pablo
City, Laguna
Ube Halaya
7 Rachel N/A
San Pablo
City, Laguna
Stall Owner with
Various Products
8 Leo LDL Tambayan
Tiaong,
Quezon
Samgyeopsal
Eatery
9 Dorica Dorica’s Pizza
Tiaong,
Quezon
Pizza
10 Meidelene N/A
Tiaong,
Quezon
Milktea
Company Background
Methods
Design
 Qualitative Research Design
Participants and Sampling
 Ten (10) Service-Based Business Owners of Small and
Micro Enterprises in San Pablo City, Laguna, and Tiaong,
Quezon
 Purposive Sampling Method
Instrument
 The researchers prepared a set of interview questions,
conducted online and face-to-face interviews, and they
also prepared a letter to the respondents.

Recommended

2. understanding quality principles in iso 9001 2015 new
2. understanding quality principles in iso 9001 2015   new2. understanding quality principles in iso 9001 2015   new
2. understanding quality principles in iso 9001 2015 newshivstiwari
 
Total quality management
Total quality managementTotal quality management
Total quality managementkim de sosa
 
240 Measuring Customer Satisfaction and Complaint Handling
240 Measuring Customer Satisfaction and Complaint Handling240 Measuring Customer Satisfaction and Complaint Handling
240 Measuring Customer Satisfaction and Complaint Handlingmoriano1000
 
Business Analytics and Process Performance
Business Analytics and Process PerformanceBusiness Analytics and Process Performance
Business Analytics and Process PerformanceFCBPartners
 

More Related Content

Similar to Strategic Management Policies Implemented to the Service-based Business and its Effectiveness

Strategic Marketing Perspectives
Strategic Marketing PerspectivesStrategic Marketing Perspectives
Strategic Marketing Perspectivestellstptrisakti
 
ISO 9001-2015 QMS Awareness & Interpretation Training.pdf
ISO 9001-2015 QMS Awareness & Interpretation Training.pdfISO 9001-2015 QMS Awareness & Interpretation Training.pdf
ISO 9001-2015 QMS Awareness & Interpretation Training.pdfManivannanVelayuthan
 
National quality award 2014
National quality award 2014National quality award 2014
National quality award 2014Haya Haroon
 
Capital Investment Case Waterways Corporation is a private.docx
Capital Investment Case Waterways Corporation is a private.docxCapital Investment Case Waterways Corporation is a private.docx
Capital Investment Case Waterways Corporation is a private.docxhacksoni
 
160831 webinar on customer satisfaction (public)
160831 webinar on customer satisfaction (public)160831 webinar on customer satisfaction (public)
160831 webinar on customer satisfaction (public)Malia Bachesta
 
Critical Success Factors For Business Growth
Critical Success Factors For Business GrowthCritical Success Factors For Business Growth
Critical Success Factors For Business GrowthDavid Mitroff, Ph.D.
 
Product, pricing and promotional strategies of Restaurants in Nueva Ecija: An...
Product, pricing and promotional strategies of Restaurants in Nueva Ecija: An...Product, pricing and promotional strategies of Restaurants in Nueva Ecija: An...
Product, pricing and promotional strategies of Restaurants in Nueva Ecija: An...IJAEMSJORNAL
 
Impact of Service Quality on Customer Loyalty of Domestic Pumps
Impact of Service Quality on Customer Loyalty of Domestic PumpsImpact of Service Quality on Customer Loyalty of Domestic Pumps
Impact of Service Quality on Customer Loyalty of Domestic Pumpspaperpublications3
 
difference between product and service
difference between product and servicedifference between product and service
difference between product and servicekpFasna
 
The Relationship between Customer Knowledge Management, Customer Relationship...
The Relationship between Customer Knowledge Management, Customer Relationship...The Relationship between Customer Knowledge Management, Customer Relationship...
The Relationship between Customer Knowledge Management, Customer Relationship...inventionjournals
 
Lean Transformation_Insurance
Lean Transformation_InsuranceLean Transformation_Insurance
Lean Transformation_InsuranceGeorge Bowman
 
Food Quality And The Microbiological And Chemical Analysis...
Food Quality And The Microbiological And Chemical Analysis...Food Quality And The Microbiological And Chemical Analysis...
Food Quality And The Microbiological And Chemical Analysis...Monique Jones
 

Similar to Strategic Management Policies Implemented to the Service-based Business and its Effectiveness (20)

Strategic Marketing Perspectives
Strategic Marketing PerspectivesStrategic Marketing Perspectives
Strategic Marketing Perspectives
 
Total quality management
Total quality managementTotal quality management
Total quality management
 
ISO 9001-2015 QMS Awareness & Interpretation Training.pdf
ISO 9001-2015 QMS Awareness & Interpretation Training.pdfISO 9001-2015 QMS Awareness & Interpretation Training.pdf
ISO 9001-2015 QMS Awareness & Interpretation Training.pdf
 
National quality award 2014
National quality award 2014National quality award 2014
National quality award 2014
 
Capital Investment Case Waterways Corporation is a private.docx
Capital Investment Case Waterways Corporation is a private.docxCapital Investment Case Waterways Corporation is a private.docx
Capital Investment Case Waterways Corporation is a private.docx
 
160831 webinar on customer satisfaction (public)
160831 webinar on customer satisfaction (public)160831 webinar on customer satisfaction (public)
160831 webinar on customer satisfaction (public)
 
Navneet
NavneetNavneet
Navneet
 
Lesson 2
Lesson 2Lesson 2
Lesson 2
 
Revenue Growth-High Final
Revenue Growth-High FinalRevenue Growth-High Final
Revenue Growth-High Final
 
Critical Success Factors For Business Growth
Critical Success Factors For Business GrowthCritical Success Factors For Business Growth
Critical Success Factors For Business Growth
 
Product, pricing and promotional strategies of Restaurants in Nueva Ecija: An...
Product, pricing and promotional strategies of Restaurants in Nueva Ecija: An...Product, pricing and promotional strategies of Restaurants in Nueva Ecija: An...
Product, pricing and promotional strategies of Restaurants in Nueva Ecija: An...
 
Impact of Service Quality on Customer Loyalty of Domestic Pumps
Impact of Service Quality on Customer Loyalty of Domestic PumpsImpact of Service Quality on Customer Loyalty of Domestic Pumps
Impact of Service Quality on Customer Loyalty of Domestic Pumps
 
difference between product and service
difference between product and servicedifference between product and service
difference between product and service
 
Djana Kazic
Djana KazicDjana Kazic
Djana Kazic
 
The Relationship between Customer Knowledge Management, Customer Relationship...
The Relationship between Customer Knowledge Management, Customer Relationship...The Relationship between Customer Knowledge Management, Customer Relationship...
The Relationship between Customer Knowledge Management, Customer Relationship...
 
Tqm Slides
Tqm   SlidesTqm   Slides
Tqm Slides
 
Lean Transformation_Insurance
Lean Transformation_InsuranceLean Transformation_Insurance
Lean Transformation_Insurance
 
Gaurav 2016
Gaurav 2016Gaurav 2016
Gaurav 2016
 
Lean_Sigma_Awareness
Lean_Sigma_AwarenessLean_Sigma_Awareness
Lean_Sigma_Awareness
 
Food Quality And The Microbiological And Chemical Analysis...
Food Quality And The Microbiological And Chemical Analysis...Food Quality And The Microbiological And Chemical Analysis...
Food Quality And The Microbiological And Chemical Analysis...
 

Recently uploaded

墨尔本大学毕业证制作流程unimelb毕业证文凭学历学位认证
墨尔本大学毕业证制作流程unimelb毕业证文凭学历学位认证墨尔本大学毕业证制作流程unimelb毕业证文凭学历学位认证
墨尔本大学毕业证制作流程unimelb毕业证文凭学历学位认证8cuw8kc0
 
宾州州立大学毕业证制作流程PSU毕业证文凭学历学位认证
宾州州立大学毕业证制作流程PSU毕业证文凭学历学位认证宾州州立大学毕业证制作流程PSU毕业证文凭学历学位认证
宾州州立大学毕业证制作流程PSU毕业证文凭学历学位认证8cuw8kc0
 
VENTURE CAPITAL FINANCING - CONCEPT, PURPOSE AND SCHEMES. pptx
VENTURE CAPITAL FINANCING - CONCEPT, PURPOSE AND SCHEMES. pptxVENTURE CAPITAL FINANCING - CONCEPT, PURPOSE AND SCHEMES. pptx
VENTURE CAPITAL FINANCING - CONCEPT, PURPOSE AND SCHEMES. pptxVISHALI SELVAM
 
Small startups can be big too by Adrian Marin
Small startups can be big too by Adrian MarinSmall startups can be big too by Adrian Marin
Small startups can be big too by Adrian MarinAdrianMarin52
 
Petrus trifft Jesus auch zum Ausmalen aus Krita 2D Logo ein Blender 3D Logo m...
Petrus trifft Jesus auch zum Ausmalen aus Krita 2D Logo ein Blender 3D Logo m...Petrus trifft Jesus auch zum Ausmalen aus Krita 2D Logo ein Blender 3D Logo m...
Petrus trifft Jesus auch zum Ausmalen aus Krita 2D Logo ein Blender 3D Logo m...Jochen Nuding
 
INNOVATION - PRINCIPLES OF INNOVATION .pptx
INNOVATION - PRINCIPLES OF INNOVATION .pptxINNOVATION - PRINCIPLES OF INNOVATION .pptx
INNOVATION - PRINCIPLES OF INNOVATION .pptxVISHALI SELVAM
 
Cell C Dream Team Training Doc 2024.pdf
Cell C Dream Team Training Doc 2024.pdfCell C Dream Team Training Doc 2024.pdf
Cell C Dream Team Training Doc 2024.pdfAnga Jubase
 

Recently uploaded (8)

墨尔本大学毕业证制作流程unimelb毕业证文凭学历学位认证
墨尔本大学毕业证制作流程unimelb毕业证文凭学历学位认证墨尔本大学毕业证制作流程unimelb毕业证文凭学历学位认证
墨尔本大学毕业证制作流程unimelb毕业证文凭学历学位认证
 
宾州州立大学毕业证制作流程PSU毕业证文凭学历学位认证
宾州州立大学毕业证制作流程PSU毕业证文凭学历学位认证宾州州立大学毕业证制作流程PSU毕业证文凭学历学位认证
宾州州立大学毕业证制作流程PSU毕业证文凭学历学位认证
 
VENTURE CAPITAL FINANCING - CONCEPT, PURPOSE AND SCHEMES. pptx
VENTURE CAPITAL FINANCING - CONCEPT, PURPOSE AND SCHEMES. pptxVENTURE CAPITAL FINANCING - CONCEPT, PURPOSE AND SCHEMES. pptx
VENTURE CAPITAL FINANCING - CONCEPT, PURPOSE AND SCHEMES. pptx
 
Small startups can be big too by Adrian Marin
Small startups can be big too by Adrian MarinSmall startups can be big too by Adrian Marin
Small startups can be big too by Adrian Marin
 
The Book of Success
The Book of SuccessThe Book of Success
The Book of Success
 
Petrus trifft Jesus auch zum Ausmalen aus Krita 2D Logo ein Blender 3D Logo m...
Petrus trifft Jesus auch zum Ausmalen aus Krita 2D Logo ein Blender 3D Logo m...Petrus trifft Jesus auch zum Ausmalen aus Krita 2D Logo ein Blender 3D Logo m...
Petrus trifft Jesus auch zum Ausmalen aus Krita 2D Logo ein Blender 3D Logo m...
 
INNOVATION - PRINCIPLES OF INNOVATION .pptx
INNOVATION - PRINCIPLES OF INNOVATION .pptxINNOVATION - PRINCIPLES OF INNOVATION .pptx
INNOVATION - PRINCIPLES OF INNOVATION .pptx
 
Cell C Dream Team Training Doc 2024.pdf
Cell C Dream Team Training Doc 2024.pdfCell C Dream Team Training Doc 2024.pdf
Cell C Dream Team Training Doc 2024.pdf
 

Strategic Management Policies Implemented to the Service-based Business and its Effectiveness

  • 1. “Strategic Management Policies Implemented To The Service-Based Business And Its Effectiveness” Prepared by: Group 1 – 4BSOA2 Republic of the Philippines Laguna State Polytechnic University Province of Laguna
  • 3. Introduction Strategic management is a crucial process that involves formulating and implementing strategies to achieve organizational goals and objectives. Connectedly, there is a research gap in the effectiveness of strategic management implemented by service-based business owners. Hence, this study examines the effectiveness of strategic management policies implemented by service-based business owners.
  • 4. Company Background Participant Business Owner Business Name Business Location Product / Services Offered 1 Karl Clouie Cartavio Clouie Hair & Makeup Artist San Pablo City, Laguna Hair and Makeup 2 We-ann O. Moreno N/A San Pablo City, Laguna Hair Rebonding and Salon Work 3 Julius Jolo Basanta All In One Shop Tiaong, Quezon Online Shop with Various Products 4 Irma Bigyan Irma’s Store Tiaong, Quezon Sari-sari Store with Various Products 5 Angelo Cuenca Mira Nadine HMUA San Pablo City, Laguna Hair and Makeup
  • 5. Participant Business Owner Business Name Business Location Product / Services Offered 6 Minda Cartavio Minda’s Ube Halaya San Pablo City, Laguna Ube Halaya 7 Rachel N/A San Pablo City, Laguna Stall Owner with Various Products 8 Leo LDL Tambayan Tiaong, Quezon Samgyeopsal Eatery 9 Dorica Dorica’s Pizza Tiaong, Quezon Pizza 10 Meidelene N/A Tiaong, Quezon Milktea Company Background
  • 6. Methods Design  Qualitative Research Design Participants and Sampling  Ten (10) Service-Based Business Owners of Small and Micro Enterprises in San Pablo City, Laguna, and Tiaong, Quezon  Purposive Sampling Method Instrument  The researchers prepared a set of interview questions, conducted online and face-to-face interviews, and they also prepared a letter to the respondents.
  • 7. Procedure The researchers searched and discussed the topic given to them. They devised ten (10) interview questions about their chosen topic. They created a letter to the respondents and started to gather information. They conducted online and face-to- face interviews to gather internal information. They made a narrative report and provided detailed research documentation. They cited all references and sources used. They analyzed, interpreted, and discussed the results.
  • 8. Results and Discussion Participants Codes 1 Market and Trend Awareness 2 Customer Satisfaction 3 Business Goals 4 Resources and Competition 5 Market Research 6 Customer Engagement 7 Purpose and Vision 8 Consider Business Purpose and Resources 9 Consider Market, Competition, Ingredients, Pricing, Staffing, and Trends 10 Consider Trends, Competition, Preferences, Stability, Workforce, and Regulations Table 1 Question 1. What factors should be considered when creating a strategic plan?
  • 9. Participants Codes 1 Market Awareness 2 Sales Approach 3 Adaptation to Trends 4 Goal-Setting 5 Offer Home Service and Discounts 6 Collaboration and Communication 7 Experimentation and Adaptation 8 Implementation Process 9 Team Involvement 10 Develop and Implement Strategies Effectively Table 2 Question 2. How do you develop and implement new strategies?
  • 10. Table3 Question 3. What strategic management policies have you implemented in your business as the owner? Participants Codes 1 Punctuality and Cleanliness as Top Priorities 2 Customer Satisfaction as the Ultimate Goal 3 Disciplined Self-Management 4 Customer-Centric Approach 5 Fair Pricing and Service Variety 6 Utilization of SWOT Analysis 7 Minimize Cellphone Distractions 8 Workplace Values 9 Improve Restaurant Operations 10 Enhance Pizza Business Operations
  • 11. Table 4 Question 4. What steps were taken to ensure these policies were effectively communicated and implemented throughout the organization? Participants Codes 1 Emphasis on Quality Service 2 Charm and Talkativeness in Home Service 3 Personal Responsibility and Goal Setting 4 Customer Experience Analysis 5 Team Training and Communication 6 Constant Communication 7 Increase Customer Attraction by Reducing Cellphone Use 8 Punctuality and Performance Monitoring 9 Clear Communication and Training in Food Service 10 Ongoing Staff Training and KPIs
  • 12. Table 5 Question 5. How long have you used these strategies, and where do they focus in your business? Participants Codes 1 Portfolio Building and Client Growth 2 Client Satisfaction and Trust 3 Dedication to Task Management 4 Adaptation to Market Changes 5 Increase Customer Attraction by Reducing Cellphone Use 6 Continuous Policy Review 7 Limiting Cellphone Usage 8 Focus on Quality and Cleanliness in Food Business 9 Food Safety, Customer Satisfaction, and Variety in Food Service 10 Quality, Service, and Supply Chain in Pizza Business
  • 13. Table 6 Question 6. How do your strategies help achieve your business goals? Participants Codes 1 Adaptation to Trends and Client Needs 2 Client Trust and Repeat Business 3 Value of Consistency 4 Surviving Challenging Times 5 Business Expansion, Client Growth, and Revenue 6 Self-Improvement and Self-Awareness 7 Boosting Customer Base and Profits 8 Efficient Business Operations 9 Customer-Centric Dining Experience 10 Quality Control and Customer Service
  • 14. Table 7 Question 7. What changes or improvements have these strategic management policies brought to your business? Participants Codes 1 Enhanced Organizational Efficiency and Service Quality 2 Increased Client Base 3 Earnings Growth 4 Client Satisfaction and Consumer Needs Fulfillment 5 Business Expansion 6 Positive Impact on Brand Reputation 7 Operational Streamlining 8 Continued Growth 9 Diverse Product Offerings 10 Cost Savings and Efficiency
  • 15. Table 8 Question 8. In what ways have these policies helped your service-based business gain a competitive advantage in the market? Participants Codes 1 Prioritizing Customer Satisfaction and Quality 2 Building Trust and Consistency 3 Attracting and Retaining Customers 4 Adaptability to Industry Trends 5 Competitive Pricing 6 Effective Use of Social Media 7 Setting Apart in Competitive Markets 8 Rapid Posting and Gaining a Competitive Edge 9 Contributed to Gaining a Competitive Advantage and Attracting/Retaining Customers 10 Market Advantage and Build Reputation
  • 16. Table 9 Question 9. What difficulties did you face in ensuring your strategic management policies align with your business goals? Participants Codes 1 Fast-Paced Makeup Industry 2 Offering Hair Rebonding and Retouch Service 3 Balancing Personal and Professional Life 4 Competition and Market Fluctuations 5 Meeting Diverse Stakeholder Expectations 6 Strategic Management Challenges 7 Maintaining Profitability 8 Value of Punctuality 9 Overcoming Challenges in the Food Industry 10 Balancing Quality and Cost
  • 17. Table 10 Question 10. How do you measure the effectiveness and success of your approach to strategy? Participants Codes 1 Measure Strategy Success: Client Feedback, Revenue Growth 2 Importance of Repeat Clients and Their Return as a Measure of the Strategy's Effectiveness 3 Self-Rated Progress: Room for Improvement 4 Data Collection Process Involving Customer Feedback and Experience 5 Adjustments to Achieve Goals 6 Measuring Strategy Success: Feedback, Revenue, Customers, Operations 7 Low Prices Attract More Buyers, Ensuring Consistent Earnings 8 Strategies Of Punctuality and Active Social Media Presence 9 Using Strategy Metrics Analysis 10 Monitor Advancement and Strategy Assessment
  • 18. Conclusion The research findings emphasized that strategic management policies implemented in service-based businesses and its effectiveness are crucial for the success of such enterprises. The results also showed that service-based businesses implementing effective strategic management policies are more likely to achieve success, experience growth, and maintain a competitive advantage. Therefore, the researchers concluded that effective strategic management policies for service-based businesses require a deep understanding of the specific type of service business, high-quality employees, and a comprehensive strategic plan.
  • 19. Recommendations 1. This study recommends that business owners define their organization’s objectives. 2. This study suggests that the top managers of service-based businesses may continue to understand the unique challenges and opportunities that service enterprises face when implementing strategic management policies. 3. This study recommends that the community explore different approaches to examine the effectiveness of strategic management in other service-based businesses. 4. This study suggests the need for future researchers to be aware of the various challenges faced by service-based businesses when designing their studies.