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Marketing used to be simple.
A little too simple
• Marketing and sales were mostly PUSH
• Almost no sales and marketing data
• Very few tools or systems
• Physical collateral and packaging were
expensive
It was easier to see the big picture
and connect marketing tactics
to business growth
© Brian Solis &
JESS3
The good news and bad news
Even the right tools
can screw you.
Typical Customer Lifecycle
1. Generate interest
2. Sell to hot leads
3. Get new
customers
4. Sigh in relief
5. START OVER
How do you grow sales?
• Double your spend?
• Double your marketing
and sales staff?
• Double your sales
efficiency?
Gaps in the Funnel
2. Lost leads
1. Lost traffic
3. Lost customers
Focusing on tactics while
ignoring strategy leads to
holes in your funnel.
Can you imagine?
Tools + Tactics - Strategy =
Be clear about your plan
to make every move count
Framework for Your Plan:
The Perfect Customer Lifecycle
Map Out the Plan
Traffic Attraction Strategies
• Content is king (blog posts, videos, etc.)
• Social media
• Online Marketing (PPC, SEO)
• Referrals, Partners
Lead Capture Strategies
• Opt-in for free report, video, premium content, etc.
• Request a quote, get a demo, free trial
• Offers, coupons, contests
• Attend live event, webinar, teleseminar
Lead Nurture Strategies
• Create custom campaigns for hot, warm and
cold leads
• Personalization is key
• Make every message relevant, useful
Did you know?
Sales Conversion Strategies
• Automate sales stage communications
• Proactively handle objections
• Provide supporting evidence
Wowing Customer Strategies
• Welcome customers (make it personal & relevant)
• Be systematic about quality delivery
• Measure satisfaction and take action
Upsell Strategies
• Upsell or cross sell later in the relationship
• Offer upsell products during checkout
Referral Strategies
• Ask for referrals – and track them
• Partners, customers, networking
• Testimonials and social promotion
Example M.A.P.
Map your PCL
1. Download the template and workbook at:
http://www.infusionsoft.com/pcl
2. Write down your key tactics and workflow
across the entire life cycle
3. Identify the key holes and opportunities in your
funnel
4. Don’t get bogged down with tactics that
don’t drive strategy
5. Pick the tools to accomplish your goals
The Perfect Customer Lifecycle
Now Is This Time Sign Up Today
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Learn The Secret Weapon To Grow Your Business Fast

Editor's Notes

  1. In the pre-digital days when dinosaurs roamed the plains, most marketing involved physical printing and production that was expensive to print, expensive to deliver and there weren’t many tactical choices. But there weren’t thousand of tactical choices and hundreds of tools to twiddle with and dozens of ways to engage in conversation, marketers spent and entrepreneurs were able to spend more time thinking about their strategies and plans. And there was effectively no data about anything in sales and marketing, other than what you spend and what you sold.
  2. Then find tactics & tools that accomplish the strategy
  3. How many leads each month are labeled as “bad” and dumped into hole #2?