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Interfaces include people

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Interfaces have always been areas of peril in software development. Ff you deliver software that has to be used by real people, distinguish between software that is “deployed”, actually “delivered”, and then 'used by real people'.

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Interfaces include people

  1. 1. Interfaces include people Caroline Jarrett @cjforms
  2. 2. @cjforms because I’m the forms specialist 2 Image credit: Flickr, taxrebate.org.uk
  3. 3. I’ll talk about people from three viewpoints 1. People who help delivery to happen 2. People who use things that we deliver 3. People in their rich variety 3 Image credit: Caroline Jarrett
  4. 4. 4 1. People who help delivery to happen
  5. 5. My first job out of uni: computers for shops 5 Image credit: Deborah Fitchett https://www.flickr.com/photos/deborahfitchett/3999463246
  6. 6. My desk at work used to look like this 6 Image credit: Alex Handy (vonguard) https://www.flickr.com/photos/vonguard/2430069752/in/album-72157604647023310/
  7. 7. Delivering anything was very hard 7 Image credit: Caroline Jarrett
  8. 8. I was very happy when ZIF sockets arrived 8 Photo: Rainer Knäpper, Free Art License (http://artlibre.org/licence/lal/en/) https://commons.wikimedia.org/wiki/File:Textoolfassung_28_(smial).jpg
  9. 9. We’re not exactly against continuous delivery 9 Image credit: Photo Alex Handy (vonguard) https://www.flickr.com/photos/vonguard/2430069752/in/album-72157604647023310/ Image credit: Cartoon Caroline Jarrett
  10. 10. We’re used to the steps being hard. And long. 10 Build MeasureLearn
  11. 11. Help us to understand small steps 11 1. Image credit: Caroline Jarrett
  12. 12. Things used to crash. A lot. 12 Image credit: By DevEd - Own work, Public Domain, https://commons.wikimedia.org/w/index.php?curid=17277448
  13. 13. I’m tremendously grateful about all that you do 13 Image credit: Rory Hanratty @Rory80hz
  14. 14. 14 2. People who use things that we deliver
  15. 15. Back to my days in the shops 15 Image credit: Deborah Fitchett https://www.flickr.com/photos/deborahfitchett/3999463246
  16. 16. We tended to focus on technology 16 Image credit: Flickr Bill Bradford https://www.flickr.com/photos/mrbill/3267227227
  17. 17. “Why do we have to write our initials?” 17 Image credit: Flick David Lounsbury (Technodad) http://bit.ly/1SlK9YD
  18. 18. Usability is important 18 2. Image credit: Caroline Jarrett
  19. 19. How do you get from ‘Deployed’ to ‘Useful’? 19 Image credit: Rory Hanratty @Rory80hz
  20. 20. Moving something to ‘Done’ isn’t enough 20 Image credit: By Rakuten, Inc. - 投稿者自身による作品, CC 表示-継承 3.0, https://commons.wikimedia.org/w/index.php?curid=27068214
  21. 21. It’s not “done” until someone uses it for something real 21 3. Image credit: Caroline Jarrett
  22. 22. 22 Used Delivered Deployed Useful Usable Used DONE
  23. 23. 23 Can they use it? Useful Usable Used
  24. 24. 24 Can they use it? User research mostly inwards: usability testing it Useful Usable Used
  25. 25. 25 What do they need? Useful Usable Used
  26. 26. 26 Useful Usable Used What do they need? User research mostly outwards: understanding people and what they do
  27. 27. 27 Image credit: Caroline Jarrett and Clara Teoh @claragt
  28. 28. User research in every sprint 28 4. Image credit: Caroline Jarrett
  29. 29. 29 3. People in their rich variety
  30. 30. Back to my days in the shops 30 Image credit: Deborah Fitchett https://www.flickr.com/photos/deborahfitchett/3999463246
  31. 31. We could get computers to talk to each other 31 Image credit: Flickr Steve Judd (Mr Tentacle) http://bit.ly/1SFW59G
  32. 32. Something missing from this schematic? 32 Image credit: Caroline Jarrett http://www.formsthatwork.com/files/Articles/DataCaptureCosts.pdf
  33. 33. Keep people in the picture 33 Image credit: Caroline Jarrett
  34. 34. Interfaces include people 34 5. Image credit: Flickr mikeloa26 https://www.flickr.com/photos/mikelao/140627553/
  35. 35. People can be inventive when they have to be 35 Image credit: Caroline Jarrett http://www.formsthatwork.com/files/Articles/DataCaptureCosts.pdf
  36. 36. They make changes and corrections 36 Image credit: Caroline Jarrett
  37. 37. We rarely encounter the elecamonglebat 37 Image credit: William Hudson http://www.syntagm.co.uk/design/elecamonglebat.htm
  38. 38. Our abilities vary all the time 38 Image credit: https://www.microsoft.com/en-us/design/practice#toolkit
  39. 39. When we’re stressed, the amygdala grabs as much resource as possible. So, cognitive deficit. 39 Idea from Naintara Land Image credit: http://www.memorylossonline.com/glossary/images/amygdala.jpg
  40. 40. Test with a rich variety of people 40 6. Image credit: Ismael Nieto https://unsplash.com/photos/CeZypKDceQc
  41. 41. Caroline Jarrett Twitter @cjforms http://www.slideshare.net/cjforms carolinej@effortmark.co.uk 41

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