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Endnote presentation at the 2018 Service Design in Government Conference

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Caroline Jarrett and Jane Reid wrap up #SDinGov 2018 with an overview of some of the conference highlights. Service Design in Government ran from 7-9 March, 2018, at the John McIntyre Conference Centre in Edinburgh

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Endnote presentation at the 2018 Service Design in Government Conference

  1. 1. Endnote Caroline Jarrett Jane Reid @cjforms @janereid73 #SDinGov
  2. 2. Caroline Jarrett @cjforms Jane Reid @janereid73 #SDinGOV love for @rufflemuffin Image credit: https://wearesnook.com/author/sarah/
  3. 3. Caroline Jarrett @cjforms Jane Reid @janereid73 We’re looking for diversity Caroline Jane English with Guyanese childhood Scottish as Scottish as Scottish 25+ years as freelance 25+ weeks as freelance Not working (until this week) Working Advising teams Working within teams
  4. 4. Caroline Jarrett @cjforms Jane Reid @janereid73 We’re looking for similarity Caroline Jane Service designer and …. Service designer and .… Not 35 any more Not 35 any more Qual by nature, quant is useful Qual by nature, quant is useful #oneteamgov #oneteamgov
  5. 5. Find someone you haven’t talked to yet • Find one way in which you’re diverse • Find one way in which you’re similar
  6. 6. Caroline Jarrett @cjforms Jane Reid @janereid73 We come to meet our tribe • 250 people from 22 countries • All interested in service design in government • Find and share our joint experiences
  7. 7. Caroline Jarrett @cjforms Jane Reid @janereid73 We come to change our minds • If we’re not challenged …. • If we don’t learn something new …. • If there’s nothing unexpected … Why are we here?
  8. 8. Caroline Jarrett @cjforms Jane Reid @janereid73 Caroline’s two key aims 1. Find out what’s been happening in the last year 2. Follow the money Image credit: http://www.bbc.co.uk/news/uk-scotland-scotland-politics-33585087
  9. 9. Caroline Jarrett @cjforms Jane Reid @janereid73 Jane’s two key aims 1. Are we still working in silos to try and solve the age old problems? 2. We often hear the phrase “everyone’s a service designer”. If that’s true, how can we make best use of the great people turning up to work in the public sector every day?
  10. 10. Think back. What were your two aims? 1. 2.
  11. 11. What we learned that we hoped for
  12. 12. Caroline Jarrett @cjforms Jane Reid @janereid73 There’s been huge diversity 12
  13. 13. Caroline Jarrett @cjforms Jane Reid @janereid73 Jane’s day 1
  14. 14. Caroline Jarrett @cjforms Jane Reid @janereid73 Jane’s day 2
  15. 15. Caroline Jarrett @cjforms Jane Reid @janereid73 1. Are we working in silos? Image credit: Will Harmer GDS
  16. 16. Caroline Jarrett @cjforms Jane Reid @janereid73 2. “Everyone’s a designer” “our reputations were on the line”
  17. 17. Caroline Jarrett @cjforms Jane Reid @janereid73 2. “Everyone’s a designer” “our reputations were on the line”
  18. 18. Caroline Jarrett @cjforms Jane Reid @janereid73 1. What’s been going on recently?
  19. 19. Caroline Jarrett @cjforms Jane Reid @janereid73 We need to listen then listen again Image credit: David Burgess, Deloitte Digital
  20. 20. Caroline Jarrett @cjforms Jane Reid @janereid73 We need to listen then listen again Image credit: Ignacia Orellana and Kay Dale, GDS
  21. 21. Caroline Jarrett @cjforms Jane Reid @janereid73 Keep going
  22. 22. What we didn’t learn that we hoped for
  23. 23. Caroline Jarrett @cjforms Jane Reid @janereid73 What happened to the money?
  24. 24. What surprised us
  25. 25. Caroline Jarrett @cjforms Jane Reid @janereid73 Is there a doctor in the house? • NHS = NHS Digital • NHS = NHS • NHS = medical
  26. 26. What, so what, now what?
  27. 27. What, so what, now what?
  28. 28. Caroline Jarrett @cjforms Jane Reid @janereid73 We ended with a short diversity dance

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