Presented at the Civic Tech Toronto hacknight, January 12 2016

1. CONTRATADOS & COMMUNITY CENTERED DESIGN
contratados.org
A case study in
Community Centered Design
Aylwin Lo
Una Lee

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aThe Process

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Community Centered Design in Action
Relationship & base building

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Community Centered Design in Action
Starting where work is happening

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Community Centered Design in Action
Immersive Research

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Community Centered Design in Action
Looping back

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Community Centered Design in Action
Training

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Community Centered Design in Action
Stewardship

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aHuman Centered Design

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Human Centered Design
(From IDEO)
A process that starts with the people you’re designing
for and ends with new solutions that are tailor made
to suit their needs. Human-centered design is all
about building a deep empathy with the people you’re
designing for; generating tons of ideas; building a
bunch of prototypes; sharing what you’ve made with
the people you’re designing for; and eventually
putting your innovative new solution out in the world.

18. CONTRATADOS & COMMUNITY CENTERED DESIGN
Human Centered Design
(From IDEO)
A process that starts with the people you’re designing
for and ends with new solutions that are tailor made
to suit their needs. Human-centered design is all
about building a deep empathy with the people
you’re designing for; generating tons of ideas;
building a bunch of prototypes; sharing what you’ve
made with the people you’re designing for; and
eventually putting your innovative new solution out in
the world.

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Human
Centered Design
➡
Community
Centered Design

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Community Centered Design
(Adapted from Context Partners)
Working with and within a community to
co-design its future through a solution-finding
methodology, keeping the focus on relationships.

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Community Centered Design
Principles
Community ownership
Change is in the process, not at the end
Activate everyone’s unique genius
Guided by shared values

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Questions to Ask
When Building Civic Technology
Who is initiating?
Who is the community?
Who is the steward?
What is your distance from the issue?

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aNuts & Bolts

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Warnings &
Coulda/woulda/shouldas

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37. http://savaslabs.com/2015/11/05/drupal-web-mapping.html

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Outcomes
Over 4,200 subscribers & users
Over 500,000 page views

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Sara Geurtsen:
sara@cdmigrante.org
Julia Coburn:
julia@cdmigrante.org
Volunteering?

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Thank you.
aylwin@aylwinlo.ca
@aylwinlo
una@andalsotoo.net
@y00nalee