Lessons from a CIO: the journey to a mobile enterprise

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In this session, Citrix CIO Paul Martine describes how Citrix has leveraged its own technology to mobilize the company and transform the way IT is delivered internally. By following the old rule of “practice what you preach” Citrix is achieving a consistent experience with desktops, apps and data, regardless of location or device. This initiative is fostering employee collaboration and workforce agility and driving topline growth.

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Lessons from a CIO: the journey to a mobile enterprise

  1. 1. Paul MartineVice President of Operations & CIO
  2. 2. Salesforce, Peoplefluent,Calidus, etc.AP, Siebel, OBIEE,Hyperion, etc.Secure e-mail, SecuBrowser, PinPad, PodShareFile, etc.
  3. 3. SingaporeMiamiChalfontAlpharetta (DR)Santa Clara
  4. 4. SingaporeMiamiChalfontAlpharetta (DR)Santa Claraual Desktops / Virtual Drives (user data) / Exchange; AD Controllers / Telecom Networks / Print Serv
  5. 5. 1010SL1010101SSL011010 SSL1010101010110 SSL10 SSL1010101010110People &DevicesNetwork& SecurityApps &Data
  6. 6. People &DevicesNetwork& SecurityApps &DataSeamless HDExperienceMobileHome Office
  7. 7. Network& SecuritySeamless HDExperienceMobileHome OfficeSecure File SharingMobile Apps & DeviWeb/SaaS App AccProductivity & CollaborationWindows Apps & DesktoAppStoreSupporting Mobile WorkStyles
  8. 8. 1010SL1010101SSL01Seamless HDExperienceMobileHome OfficeSecure File SharingMobile Apps & DeviWeb/SaaS App AccProductivity & CollaborationWindows Apps & DesktoAppStoreSupporting Mobile WorkStylesUniversalClientNetworkGatewaySecureAccess
  9. 9. Start with a few“problem apps”1 Expand to theremainder ofapps2 Expedite appvirtualizationwith AppDNA3
  10. 10. x Associatesny device, any locationCenter (Alpharetta)hin clients (Hot Seats)tractors / Consultantsovide XenDesktop to their device100 Contractors / Consultantser Services / Customer Caregrated from desktops to thin clientsg Your Own Computer (BYOC)ac and Windowssumer Deviceshousands of tablets and smart phones
  11. 11. Auto keyboard
  12. 12. •  Gave users access to apps fromnew storefront•  Tied to Active Directory•  Provided a consistent userexperience across all devices
  13. 13. AppStoreWindows Apps & DesktopAppStoreWindows Apps & DesktopMobileHome OfficePeople &Devices1010SSL1010101SSL01SecureAccessProductivity & CollaborationSecure File SharingCloud Platforms & NetworkingMobile Apps & DevicWeb/SaaS App AcceSupporting Mobile WorkStyles
  14. 14. AppStoreWindows Apps & DesktopAppStoreWindows Apps & DesktopMobileHome OfficePeople &Devices1010SSL1010101SSL01SecureAccessProductivity & CollaborationSecure File SharingCloud Platforms & NetworkingMobile Apps & DevicWeb/SaaS App AcceMobile Apps & DevicWeb/SaaS App AcceSupporting Mobile WorkStyles
  15. 15. While Protecting Sensitive Citrix Datasalesforce.comPeoplefluentGoToMeetingProvide web andSaaS accessManage mobiledevicesManage and delivermobile apps
  16. 16. •  Secure e-mail and browser•  Native e-mail experience•  Corporate e-mail is secure•  Access intranet, SharePoint, etc.•  On-demand microVPN•  App lock and wipeSecure e-mail Secure browser
  17. 17. MobileHome OfficePeople &Devices1010SSL1010101SSL01SecureAccessProductivity & CollaborationSecure File SharingCloud Platforms & NetworkingAppStoreWindows Apps & DesktopMobile Apps & DevicWeb/SaaS App AcceSecure File SharingSupporting Mobile WorkStyles
  18. 18. utlook plug-in, noore size restrictionses too large or toonfidential for email•  Advanced sync(folders, schedules,one-way/two-way)•  Data encrypted intransit and storage•  Remote wipe formobile devices
  19. 19. veraging ShareFile Storage ZonesCurrently migrating to our datacenterslace files and folders close to our userstorage Zones located in our datacenters
  20. 20. MobileHome OfficePeople &Devices1010SSL1010101SSL01SecureAccessAppStoreWindows Apps & DesktopSecure File SharingProductivity & CollaborationCloud Platforms & NetworkingMobile Apps & DevicWeb/SaaS App AcceProductivity & CollaborationSupporting Mobile WorkStyles
  21. 21. Deployed GoToMeeting in 2004Doubled meeting usage with HDFacesReduced travel costsncreased team collaborationRaised flex-work employee productivityntroduced Podio in 2012–  IT Self-Help site is well adopted–  New use cases emerging every dayMar-10Jun-10Dec-10Sep-10Mar-09Jun-09Dec-09Sep-09Mar-11Jun-11Dec-11Sep-11Mar-12Jun-12Sep-121000002000030000400006000050000HDFacesfor iPadMonthly GoToMeeting EventsIntroduction ofHDFacesMonthly GoToMeetingEvents
  22. 22. Productivity & CollaborationMobileHome OfficePeople &Devices1010SSL1010101SSL01SecureAccessAppStoreWindows Apps & DesktopSecure File SharingCloud Platforms & NetworkingMobile Apps & DevicWeb/SaaS App AcceCloud Platforms & NetworkingSupporting Mobile WorkStyles
  23. 23. Web Application Delivery | Global Server Load Balancing | App Firewall | SSL / VPN | CloudGatewayLoad BalancingGSLB2 x AGEE HA Pair2 x AGSE LoadBalancedLoad BalancingHot Failover2 x AGEE HAPair1 x AGSEAtlanta (DR)Web App OptimizationLoad BalancingGSLBNetScaler Cloud Gateway2 x AGEE HA Pair7 x AGSE Load BalancedMiamiChalfontLoad BalancingGSLB2 x AGEE HA Pair2 x AGSE Load Balanced2 x AGEE HAPairBangalore2 x AGSE LoadTokyoLoadGSLB2 x AG2 x AGSydne
  24. 24. MobileHome OfficePeople &Devices1010SSL1010101SSL01SecureAccessProductivity & CollaborationAppStoreWindows Apps & DesktopSecure File SharingCloud Platforms & NetworkingMobile Apps & DevicWeb/SaaS App AcceSupporting Mobile WorkStyles
  25. 25. MobileHome OfficeAppStoreSecureAccessPeople &Devices1010SSL1010101SSL01Supporting Mobile WorkStyles
  26. 26. Working Better By DesignWindows Migration Business Continuity Sales Team MobilityBring Your Own Device M&A Activity
  27. 27. •  Employee chooses the laptop and•  Offer a stipend•  Allow user to “ready” their device–  Self Service via our BYOC website•  Control the service, not the hardwa•  Simple to participate
  28. 28. Simple WebsiteTo Assist Usersrogram description and rulesnrollment into the programDownload Receiver and AntivirusHow to docs and videos
  29. 29. •  Line of sight supervision•  Anchored workstyle•  Space uniformity•  Centralized teams•  Hierarchical space allocation
  30. 30. ovides flexibility tose from a variety ofwork settingsDe-links the physicalspace consumptionfrom employeeheadcountEnables employemobility to work franywhere regardlephysical locatio
  31. 31. Before AfterTotal Square Feet 41,000 41,000Capacity 260 425Assigned seats 216 0Sq Ft/HC (at full capacity) 157 96Percentage of survey respondents who say thaworkAnywhere is a change for the better.9143%49%8%More No Impact LessHow has your productivitybeen impacted?32% 30% 34%4%A lotmoreSlightlymoreThesameSlightlylessSince workAnywhere, Icollaborate in person…
  32. 32. •  Schedule time with IT•  Self serve Win 7
  33. 33. •  Win 7 support with IT andself-serve options•  Migration station eventregistration•  Worldwide migrationstations•  Training docs and videos
  34. 34. Maintain business critical functionsimit the impact to operationsEnsure rapid recoveryProtect organization reputation
  35. 35. •  Background–  39 acquisitions since 2004•  Goals and Requirements–  Onboarding employees– Connect employees to their newcompany– Access to HR, e-mail, productivity app•  Approach–  Add employees to Active Directory andprovide access through the Citrix Receiver–  Migrate systems over time
  36. 36. Enabling our mobile sales people across 35 of countriesProductivity on the goFace-to-face customer timeFaster customer responseDemo the solution•  IT and LoB collaboration•  Used production environment•  Built an initial “test team”•  Large-scale rollout to follow•  Include change managem•  Training is critical•  Identifies key end-user is•  Exec sponsorship is a mu
  37. 37. BYODMobility, Workshifting, Flexible workspaWin 7 / Win 8 deploymentsBusiness continuityMergers and acquisitionsSales team mobilityFaster deploymentsAgility and flexibility

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