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How IT Executives Can Capture the Full Value of the Digital Workspace: Research Results from Oxford Economics and Citrix


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In today’s digital world, mobility can’t be an afterthought. And in fact, the number of organizations with mature mobile strategies—so-called “Digital Workspace Leaders”—is expected to significantly increase over the next three years.

That’s according to a 2017 survey from Oxford Economics and Citrix that asked 600 IT and business executives about their progress toward a digital workplace. Compared to other survey respondents, these digital leaders are far more likely to rethink how they invest in mobile technology (83 percent vs. 24 percent), IT procurement processes (77 percent vs. 31 percent), and other areas. Read more insights from this research in this SlideShare.

You can also download the full briefing, “Building the Digital Workplace: What Comes Next in the Mobile Revolution,” here:

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How IT Executives Can Capture the Full Value of the Digital Workspace: Research Results from Oxford Economics and Citrix

  1. 1. Make digital work for you Research results from Oxford Economics and Citrix How IT executives can capture the full value of the digital workspace
  2. 2. Ryan Anderson, Director of Product and Portfolio Strategy, Herman Miller It used to be if you were tethered to your desk, we could pretty much assume, you were going to be at a desk for 6-7 hours a day. And now the autonomy and choice that most workers have experienced from these technological trends, has really forced organizations to rethink what an office should be.
  3. 3. What should the new digital workplace look like? And does it pay off?
  4. 4. We asked 600 IT and business executives. And a few stood apart from the rest. Digital Workspace Leaders Others 12% 88%
  5. 5. • They have a coherent, integrated strategy for transforming their business around mobility • They have changed virtual work strategies to support off-site work environments • They are able to accurately measure the effects of mobile technology and digital work on their organization • They are realizing significant value from digital work Who are these Digital Workspace Leaders? Digital Workspace Leaders Others 12% 88%
  6. 6. Here are the top 5 things we heard. DOWNLOAD THE PAPER for an expert assessment of the survey results by Oxford Economics
  7. 7. Remote work has tangible benefits With cohesive and integrated mobile strategies, Digital Workspace Leaders see stronger business performance. 1
  8. 8. DOWNLOAD THE PAPER Across the board, Digital Workspace Leaders perform better Leaders Others Process efficiency Customer experience Profit Employee productivity Agility Employee satisfaction Security Operational costs Employee turnover rate 5062% 60% 60% 59% 58% 58% 57% 57% 4047% 75% 74% 75% 75% 74% 74% 70% 62% 62%
  9. 9. Digital workspace leaders report stronger financial performance 67% 83% 64% 83% Revenue Growth Profitability Growth Leaders Others
  10. 10. 2 Remote work starts with mobility and doesn’t end there Real digital transformation goes beyond apps and devices. It requires an overhaul of business procedures, security plans, procedures, and culture.
  11. 11. Digital Workspace Leaders are more likely to change procurement processes Leaders Others 58% 38%
  12. 12. Digital Workspace Leaders are more likely to change HR policies Leaders Others 30% 71%
  13. 13. Digital Workspace Leaders are more likely to change business models & workflows 30% Leaders Others WorkflowsBusiness models 88% 74% 38%
  14. 14. See what else Digital Workspace Leaders are doing better DOWNLOAD THE OXFORD ECONOMICS BRIEFING PAPER
  15. 15. Remote work doesn’t have to mean more work With employee burnout an increasing risk, promoting an always-on culture is playing with fire. 3
  16. 16. Digital Workspace Leaders add flexibility, not responsibility 77% 59% 65% 78% Encourage employees to disconnect after hours Let workers conduct Personal business during work Leaders Others
  17. 17. Digital Workspace Leaders are more likely to say that their culture helps attract and retain talent 58% 38% Leaders Others
  18. 18. 4 Get to know your mobile priorities – inside and out Mobile solutions aren’t just for when your employees leave the office. They matter every time your employees leave their desk.
  19. 19. Andrew Owen, Managing Director, UBS Corporate Services, UBS “We’ve not just enabled a desktop. It’s very important to recognize we’ve enabled every area where people could work.”
  20. 20. Digital Workspace Leaders know new work environments call for new infrastructure and tools 86% 42% Plan to rethink office size, design, layout, and tools within 3 years Leaders Others
  21. 21. 80% 61% 62% Have a risk strategy that accounts for mobile workers and virtual workspaces Effectively secure Employee-owned devices Digital Workspace Leaders are working to lock down security 84% Leaders Others
  22. 22. 5 Digital Workspace Leaders will soon be in good company A significant number of organizations are increasing their investments and changing their mobile strategies over the next 3 years.
  23. 23. By 2020 the percentage of businesses with cohesive, integrated mobile strategies will nearly double. 2017 2020 44% 23%
  24. 24. Will you be one of the next Digital Workspace Leaders?
  25. 25. Make digital work for you DOWNLOAD THE FULL BRIEFING PAPER