1.
Make digital
work for your
workforce
Research results from Oxford Economics and Citrix
Digital Workspace Leaders reveal
best practices for getting the most
value from their investments.

2.
Ryan Anderson, Director of Product and Portfolio Strategy, Herman Miller
Digital work really isn't something that belongs
in one space. If you want to help a group of
people at an organization to work in new ways,
there’s the HR side, the IT side, and the facility
side that all have a very relevant impact.

3.
We asked 600 IT and
business executives about the
value of digital work.

4.
Read on for
5 things we learned
about what works
and what doesn’t SHORT ON TIME?
Download the paper for
an expert assessment of
the survey results by
Oxford Economics

5.
Remote work
has tangible
benefits
Businesses that take the time to develop
an integrated mobile strategy ultimately
see stronger business results.
1

6.
• A cohesive, integrated strategy for
transforming their business around mobility
• Changed virtual work strategies to support
off-site work environments
• The ability to accurately measure the effects
of mobile technology and digital work on
their organization
We examined a segment of
Digital Workspace Leaders
that have:
Digital
Workspace
Leaders
Others
12%
88%

7.
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Across the board, Digital Workspace Leaders
perform better
Leaders Others
Process
efficiency
Customer
experience
Profit Employee
productivity
Agility Employee
satisfaction
Security Operational
costs
Employee
turnover rate
5062%
60%
60%
59%
58% 58%
57%
57%
4047%
75%
74% 75% 75%
74% 74%
70%
62% 62%

8.
Digital Workspace Leaders
report stronger financial
performance
67%
83%
64%
83%
Revenue Growth Profitability Growth
Leaders Others

9.
So what gets in the way
for the other 88%?
Digital
Workspace
Leaders
Others
12%
88%

10.
2
Three digital work
blind spots
Safeguarding data—and employees—
top the list of missed opportunities.

11.
Blind spot #1:
Not considering the security
risks of contract workers
Less than 1/3 of organizations
have policies to safeguard
sensitive information when
contract employees leave
31%

12.
Blind spot #2:
59% 62%
More than half of
organizations say employee
burnout is an issue
Yet a majority are still not
open to a flexible schedule
where employees set their
own hours or location
Being concerned about
employee burnout…
…but not doing
enough about it.

13.
Blind spot #3:
Thinking about mobile without
rethinking the way people work
More than 1/3 of organizations add
mobile technology on top of existing
processes, rather than building integrated
strategies from the start
39%

14.
Here’s how to
make digital work.

15.
Digital work
strategy & technology
go hand in hand
Digital work strategies are only as good as
the infrastructure that powers them.
3

16.
Digital Workspace Leaders
know that investing in
new infrastructure and tools
pays off in new work environments
86%
42%
Plan to rethink office size, design,
layout, and tools within 3 years
Leaders
Others

17.
Digital Workspace Leaders
invest in the future by
changing mobile investments today
80%
27%
Have changed the share of
budget invested in mobile
technology in the past 3 years
Leaders
Others

18.
See what else Digital
Workspace Leaders are
doing or read on for
learnings 4 & 5 DOWNLOAD
THE OXFORD
ECONOMICS
BRIEFING PAPER

19.
4
Remote work
starts with mobility…
but doesn’t end there
Real digital transformation goes beyond apps
and devices. It requires a rethink of business
processes, workflows, and security.

20.
Ryan Anderson, Director of Product and Portfolio Strategy, Herman Miller
The question ideally begins with
how are we enabling people to
work differently.

21.
74%
38%
88%
30%
Digital Workspace Leaders are
more likely to change
business models & workflows
Business models Workflows
Leaders Others

22.
62%
80%
61%
Have a risk strategy that
accounts for mobile workers
and virtual workspaces
Effectively secure
Employee-owned devices
Digital Workspace Leaders are
working to lock down security
84%
Leaders
Others

23.
5
Digital work is
a culture
To make sure digital work supports productivity,
consider how you support your workforce.

24.
Digital Workspace Leaders
are more likely to change
HR policies
Leaders Others
30%
71%

25.
Digital Workspace Leaders
add flexibility, not responsibility
77%
59%
65%
78%
Encourage employees
to disconnect
after hours
Let workers conduct
Personal business
during work
Leaders
Others

26.
Digital Workspace Leaders
are more likely to say that
their culture helps attract
and retain talent
58%
38%
Leaders Others

27.
By 2020 the percentage of
businesses with cohesive,
integrated mobile strategies
will nearly double.
2017 2020
44%
23%

28.
Make digital
work for your
workforce
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FULL BRIEFING PAPER