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Business Executives Make Digital Work for Their Workforce: Research Results from Oxford Economics and Citrix


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The surge in mobile devices and technology has created a new generation of on-the-go employees insisting on ever-greater job flexibility.

In response, 44 percent of businesses say they intend to “transform” their mobile strategy by 2020, according to a recent study of 600 IT and business executives by Oxford Economics and Citrix. And in fact, organizations that have already built strong mobile strategies linked to their business models, processes, and security are seeing greater revenue and profitability. Read more insights from this research in this SlideShare.

You can also download the full briefing, “Building the Digital Workplace: What Comes Next in the Mobile Revolution,” here:

Published in: Technology
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Business Executives Make Digital Work for Their Workforce: Research Results from Oxford Economics and Citrix

  1. 1. Make digital work for your workforce Research results from Oxford Economics and Citrix Digital Workspace Leaders reveal best practices for getting the most value from their investments.
  2. 2. Ryan Anderson, Director of Product and Portfolio Strategy, Herman Miller Digital work really isn't something that belongs in one space. If you want to help a group of people at an organization to work in new ways, there’s the HR side, the IT side, and the facility side that all have a very relevant impact.
  3. 3. We asked 600 IT and business executives about the value of digital work.
  4. 4. Read on for 5 things we learned about what works and what doesn’t SHORT ON TIME? Download the paper for an expert assessment of the survey results by Oxford Economics
  5. 5. Remote work has tangible benefits Businesses that take the time to develop an integrated mobile strategy ultimately see stronger business results. 1
  6. 6. • A cohesive, integrated strategy for transforming their business around mobility • Changed virtual work strategies to support off-site work environments • The ability to accurately measure the effects of mobile technology and digital work on their organization We examined a segment of Digital Workspace Leaders that have: Digital Workspace Leaders Others 12% 88%
  7. 7. DOWNLOAD THE PAPER Across the board, Digital Workspace Leaders perform better Leaders Others Process efficiency Customer experience Profit Employee productivity Agility Employee satisfaction Security Operational costs Employee turnover rate 5062% 60% 60% 59% 58% 58% 57% 57% 4047% 75% 74% 75% 75% 74% 74% 70% 62% 62%
  8. 8. Digital Workspace Leaders report stronger financial performance 67% 83% 64% 83% Revenue Growth Profitability Growth Leaders Others
  9. 9. So what gets in the way for the other 88%? Digital Workspace Leaders Others 12% 88%
  10. 10. 2 Three digital work blind spots Safeguarding data—and employees— top the list of missed opportunities.
  11. 11. Blind spot #1: Not considering the security risks of contract workers Less than 1/3 of organizations have policies to safeguard sensitive information when contract employees leave 31%
  12. 12. Blind spot #2: 59% 62% More than half of organizations say employee burnout is an issue Yet a majority are still not open to a flexible schedule where employees set their own hours or location Being concerned about employee burnout… …but not doing enough about it.
  13. 13. Blind spot #3: Thinking about mobile without rethinking the way people work More than 1/3 of organizations add mobile technology on top of existing processes, rather than building integrated strategies from the start 39%
  14. 14. Here’s how to make digital work.
  15. 15. Digital work strategy & technology go hand in hand Digital work strategies are only as good as the infrastructure that powers them. 3
  16. 16. Digital Workspace Leaders know that investing in new infrastructure and tools pays off in new work environments 86% 42% Plan to rethink office size, design, layout, and tools within 3 years Leaders Others
  17. 17. Digital Workspace Leaders invest in the future by changing mobile investments today 80% 27% Have changed the share of budget invested in mobile technology in the past 3 years Leaders Others
  18. 18. See what else Digital Workspace Leaders are doing or read on for learnings 4 & 5 DOWNLOAD THE OXFORD ECONOMICS BRIEFING PAPER
  19. 19. 4 Remote work starts with mobility… but doesn’t end there Real digital transformation goes beyond apps and devices. It requires a rethink of business processes, workflows, and security.
  20. 20. Ryan Anderson, Director of Product and Portfolio Strategy, Herman Miller The question ideally begins with how are we enabling people to work differently.
  21. 21. 74% 38% 88% 30% Digital Workspace Leaders are more likely to change business models & workflows Business models Workflows Leaders Others
  22. 22. 62% 80% 61% Have a risk strategy that accounts for mobile workers and virtual workspaces Effectively secure Employee-owned devices Digital Workspace Leaders are working to lock down security 84% Leaders Others
  23. 23. 5 Digital work is a culture To make sure digital work supports productivity, consider how you support your workforce.
  24. 24. Digital Workspace Leaders are more likely to change HR policies Leaders Others 30% 71%
  25. 25. Digital Workspace Leaders add flexibility, not responsibility 77% 59% 65% 78% Encourage employees to disconnect after hours Let workers conduct Personal business during work Leaders Others
  26. 26. Digital Workspace Leaders are more likely to say that their culture helps attract and retain talent 58% 38% Leaders Others
  27. 27. By 2020 the percentage of businesses with cohesive, integrated mobile strategies will nearly double. 2017 2020 44% 23%
  28. 28. Make digital work for your workforce DOWNLOAD THE FULL BRIEFING PAPER