Service Overview - VXI

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Service Overview - VXI

  1. 1. Service Overview Cisco Virtualization Experience Infrastructure Services Smooth your enterprise’s transition to an infrastructure that provides an optimal virtual desktop user experience from anywhere, using any device, over any medium.Plan, build, and run a CiscoVirtualization Experience ChallengeInfrastructure that provides IT organizations are continually challenged by tight budgets, limited resources, and pro- liferating data centers demanding continuity, compliance, and security. They are seekingmore protection for your better ways to accelerate desktop integration during mergers and acquisitions and toinformation and intellectual make sure of business continuity. They are being asked to recommend cost-effectiveproperty, increased workplace technology solutions to help their enterprises better manage growth and respond to a dynamic marketplace.effectiveness, and lower total At the same time, IT organizations are inundated with new user demands for widercost of ownership. access, new devices, and flexible work models. Professionals today expect to have access to technology that allows them to be more connected, more collaborative, and more productive than ever before. They want access to any application on any device in any workplace environment—and the freedom to effortlessly travel a borderless network from PC to tablet to smart phone to whatever device or destination. To meet these challenges, many organizations are considering desktop virtualization technologies. Most virtual desktop solutions are limited to enterprise applications and lack the ability to adequately support rich services such as video, voice, and collaboration. The Cisco® Virtualization Experience Infrastructure (VXI) delivers rich services end to end across three Cisco architectures: Data Center, Borderless Networks, and Collaboration. Cisco VXI aligns IT challenges and user demands with a desktop virtualization platform that makes businesses more agile and efficient, more personalized and pervasive, and more open yet controlled. IT organizations often lack the in-house expertise needed plan and deploy a desktop virtualization solution and require cross-domain expertise to make sure that their Cisco VXI solution works smoothly across their enterprise, provides the right fit with their exist- ing investments, and aligns with their IT and business strategies.© 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1
  2. 2. Service Overview Solution Cisco Services provide the cross-domain expertise you need to smooth your transition to a Cisco Virtualization Experience Infrastructure. Backed by Cisco’s proven expertise in data center, borderless networks, and collaboration; an architectural approach; and a broad ecosystem of partners, Cisco Virtualization Experience Infrastructure Services enable you to build and optimize a highly scalable and secure Cisco VXI solution. The solution extends the benefits of desktop virtualization to rich media applications and services, so you can provide an optimal user experience, protect your information and intellectual property, and lower the total cost of ownership. Cisco Virtualization Experience Services are delivered by Cisco and our industry-leading partners. Our consultants include enterprise and solution architects, project managers, and professionals with broad expertise in data center, borderless networks, and collaboration technologies. Working together with you and our partners, Cisco Services provide the leading practices, expertise, and skill sets needed to accelerate deployment and help mitigate risks while smoothly integrating virtualized data centers, networks, and user workspaces with essential desktop virtualization services such as rich media, security, and performance acceleration. Once your solution is deployed, Cisco Services provide technical support and optimization services to help you maintain an optimal VXI solution as your data center and business needs evolve. Cisco Services enable you to plan, build, and run a Cisco VXI solution that enables your enterprise’s employees to securely access the applications and information they need to do their jobs from anywhere, using any device, over any medium. Create a Strategy and Design for Your VXI Solution Cisco Services work collaboratively with you to define your business and technical vrequirements, understand your user environments, and assess your organization’s operational readiness for a desktop virtualization solution. Cisco Services help you develop a comprehensive strategy and plan for smooth, rapid implementation. Using technical and operational readiness roadmaps, Cisco data center archi- tects help you create a high-level architecture design for the VXI solution and operational models for your environment. This architecture will help provide your IT teams the flexibility to quickly deliver and refresh desktops, help reduce the business risk associated with potential data loss or theft, and help lower the complexity and cost of desktop management. Cisco and our partners can help you create a detailed low-level design and migration plan that facilitates rapid project implementation. This process includes evaluating desktop virtualization opportunities, assessing primary applications for fit, developing operational support models, creating a phased roadmap to implementation, and supporting you throughout the design and deployment phases. Speed Deployment Cisco and our partners work with your IT team to integrate design, development, and deployment into a cohesive process managed by skilled subject matter experts. These experts also work with you to make sure the solution implementation meets the objectives of reducing operating costs, improving desktop management, and extending security and disaster recovery to your desktop environment. Rapidly Resolve Issues and Evolve Your VXI Solution Cisco offers integrated technical support for your VXI solution that provides access to a virtual team of cross-trained experts in VXI technologies, including collaboration, security, compute, storage, software, and networking. The foundational Cisco technologies in your VXI solution are supported by automated and intelligence-based, smart services that provide visibility and intelligence at the device, network, operations, and application layers. Customers with support contracts from Cisco and our VXI partners can gain global 24-hour, 7-day-a-week access to technical support expert resources through a single support number for solution triage and a support experience in which Cisco and our VXI partners work together to provide rapid issue resolution. Cisco’s Data Center Optimization Service provides ongoing access to domain experts who help you evolve your VXI solution as your data center and business needs evolve.© 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 2
  3. 3. Service Overview Benefits Cisco Services provide a smart, personalized service experience that helps you realize the full busi- ness benefits of your Cisco VXI solution. Cisco Virtualization Experience Infrastructure Services help you: • Understand whether VXI is right for your enterprise and develop a business justification for a virtual desktop initiative • Create a VXI strategy and design an architecture that aligns with your business, IT, and user experience goals • Plan and design a financially viable VXI solution, including a phased roadmap, high-level design, low-level design, pilot, migration, and implementation plans • Mitigate risks by working closely with subject matter experts • Deliver a multilayer defense against security threats and improve security for your virtualized infrastructure that is integrated into the architecture design • Continue to optimize your VXI solution as your data center and business evolve Why Cisco Desktop Virtualization Services Today, your IT infrastructure is a strategic asset in a world that demands better integration among people, information, and ideas. Your business and your IT infrastructure work better when technology products and services are aligned with your business needs and opportunities. Cisco and our industry- leading partners deliver smart, personalized services that accelerate the transformation of your IT infrastructure to support an optimal virtual desktop experience. Using our networking expertise and a unified view of data center, network, and collaboration assets, Cisco takes an architectural approach to help you efficiently consolidate, virtualize, and manage these resources. Cisco Desktop Virtualization Services help protect your information and intellectual property, increase workplace effectiveness, and lower total cost of ownership. Cisco and Partner Expertise: Better Together Cisco’s consultants and partners are among the industry’s elite in providing integrated, collaborative, adaptive solutions. Jointly with our partners, we form the largest collection of industry-certified experts in the world supporting the most complex networks and data centers to meet and exceed the needs of our customers. We use proven methodologies to help you quickly and efficiently plan and deploy a high-performance, resilient, and scalable virtualized architecture for your business. Cisco VXI Services are delivered by Cisco and partner experts who hold a wide array of industry cer- tifications and are subject matter experts in business and technology architecture and data center, networking, and collaboration technologies. They have direct experience in planning, designing, and supporting desktop virtualization solutions. Cisco offers the following expertise: • Data center solutions architect • Layer 2 and Layer 3 infrastructure architect • SAN architect • Layer 4 to Layer 7 architect • Virtualization architect with service orchestration expertise • Information security architect • Network management architect • Video, voice and collaboration solutions experts • Customer system architect and administrator • Project manager© 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 3
  4. 4. Service Overview Cisco product and technology expertise is continually enhanced by hands-on experience with real-life networks and broad exposure to the latest technology and implementations. Follow-On Services Cisco VXI Services may be followed by Cisco Data Center Optimization Services, which provide recurring analyses of the performance data and configurations of your network and data center devices for a continuous, strategic view of your data center environment. Availability Cisco Virtualization Experience InfrastructureHeadquarters are available through Headquarters of work Americas Headquarters Asia Pacific Services Europe a statement Cisco Systems, Inc. Cisco Systems (USA) Pte. Ltd. Cisco Systems International BV engagement that is customized to your business and IT requirements. Contact your local Cisco San Jose, CA Singapore Amsterdam, The Netherlands account manager about availability in your area. Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. To Find Out More Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Ciscos trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks For more information about Cisco Desktop Virtualization Services, contact your local Cisco account mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R) manager or visit www.cisco.com/go/dvservices. Americas Headquarters Asia Pacific Headquarters Europe Headquarters Cisco Systems, Inc. Cisco Systems (USA) Pte. Ltd. Cisco Systems International BV San Jose, CA Singapore Amsterdam, The Netherlands Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Ciscos trademarks can be found at www.cisco.com/go/trademarks. Third party trademarksmentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)Printed in the USA C22-625101-00 09/10© 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 4

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