You are a new teacher, bright-eyed and bushy- tailed. You are tasked with getting all students to a certain level of competency in order to fulfill course objectives and stay on schedule. You work in a classroom setting with young vibrant minds. There are 25 students in class and the principal would like your class to have a 90% A average.
Say hello to Frank and Brenda. As you can see, Frank has a not-so-sunny disposition. He is the person in class that disrupts you and others and disturbs the learning process. Brenda is a young girl who believes the world should revolve around her, and she shows her disappointment when it doesn’t.Your challenge is to diffuse a number of confrontational situations with Frank and Brenda, without wasting a great deal of time and move the class along with the topics at hand. You only have 30minutes to cover the topics and then there needs to be 20 minutes for the quiz that you give at the end of class. When you click start, your time will begin and the clock will tick away. Youll have to choose the right answer, or you’ll lose time dealing with the confrontation. Good luck! START
TIME: 50 MINUTESHello class.Today we are going to discuss addition andsubtraction and there will be a quiz at the endof class. So, lets start by reviewing thehomework. Does anyone have the answer tonumber one?
You see Frank raising his hand and are pleased that he is getting involved. You call on Frank and he says. “This is stupid. I don’t understand why we are wasting our time learning this stuff. We will never really use it in real life.”How do you respond in this situation? Do you:a) Tell Frank to leave the room and go to the principals office?b) Thank Frank for raising his hand to participate, but share that his response is disrespectful to those that are trying to learn and move on with the lesson?c) Ask Frank why he thinks this is stupid, thank him for sharing and give him examples of how the information you are learning CAN be applicable in the real world?d) Ignore Frank’s comment and move onto another student who may give the right answer?
a)Tell Frank to leave the room and go to the principals office. [incorrect – Subtract3 additional minutes of time. Frank will now miss class and have a high likelihood offailing the quiz. Also, his behavior was not addressed, so there isn’t a way for him tomodify it.]b)Thank Frank for raising his hand to participate, but share that his response isdisrespectful to those that are trying to learn and wait until Frank gives thecorrect answer.[incorrect- Subtract 5 additional minutes of time. Waiting Frank out onlytakes time away from class. His behavior has been addressed, but hisclassmates are being punished for his behavior.]c)Ask Frank why he thinks this is stupid, thank him for sharing and give himexamples of how the information you are learning CAN be applicable in the realworld.[correct-You have time to listen to Frank’s concerns as well as provide himwith a framework for why it is important to learn this. This will help the othersstudents as well. Then you can move on with the lesson.]d)Ignore Frank’s comment and move onto another student who may give theright answer.[incorrect –subtract 8 minutes] Ignoring Frank discourages him from learning thematerial and will cause him to continue to act out.
You are a Kinkos associate. A client runs in with a rush job. He/she needs this job completed in 30 minutes. You have the equipment needed to complete the job; however as you send the job to the printer,the printer won’t work. The client, along with the long line of customers waiting for theirjobs that were submitted earlier, are growing impatient.
You have 10 minutes to get the printerrunning or the clients in line will start to leave. Each client represents lost revenue for the company. You must take the necessary steps to trouble shoot and fix the printer. You need to get the items to print.
That was the wrong choice. The second to last customer in line just walked out of the door. Calling Service cost the Company both time and money. Only call Service when there is nothing else you can do. Further investigation of parts that do not appear to have any malfunctions can cost you time you could use actually solving the issue.
You Notice a Flashing Red You open the printer Light. Click heredoor and there are no to investigate visible paper jams. further. Click here to investigate further. This Compartment seems to be open. Click here to investigate further. You open tray 1 and paper appears normal. Click here to investigate further.
By Investigating these issues further you have identified that the open Compartment has stopped the Printer from printing. You shut the Compartment and the Printer starts working. The customers waiting in line begin to cheer. You have saved your Company time, money, and lost clients and are awarded with one paid day off of your choice.