Using RefAnalytics
to analyse library
service provisions
and performance
What do we want
statistics to do?
How can we
improve our
services?
Are our current
practices the most
effective way to
del...
Background
• Paper based
enquiry statistics
• Enquiry desk
focused
• Time consuming
• Meebo chat
service
Why LibAnswers?
It had easy to use statistics
modules, with the option to have
a chat function and a forward
facing knowle...
From 1st August 2013 until 18th June
2014 we have had 327 chats, which
has totalled 2358 minutes of chat
time.
LibChat
Query Spy
RefAnalytics allows for five statistics
accounts, has a wide variety of
parameters and clear, visual charts
that are easy ...
Comparing methods
Excel RefAnalytics
The Future….
About us
Craigie-Lee Paterson
@clpaterson
c.paterson@gold.ac.uk
Cathryn Peppard
@cathrynlol
c.peppard@gold.ac.uk
Images used in presentation
Theatre curtain by Jucá Costa -
https://www.flickr.com/photos/virgilinojuca/10658512764/
Paper...
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Using ref analytics to analyse library service provision and performance by Craigie-Lee Paterson & Cathryn Peppard, Goldsmiths, University of London

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Using ref analytics to analyse library service provision and performance by Craigie-Lee Paterson & Cathryn Peppard, Goldsmiths, University of London

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Using ref analytics to analyse library service provision and performance by Craigie-Lee Paterson & Cathryn Peppard, Goldsmiths, University of London

  1. 1. Using RefAnalytics to analyse library service provisions and performance
  2. 2. What do we want statistics to do? How can we improve our services? Are our current practices the most effective way to deliver services? Are we collecting statistics without reflecting on what they mean?
  3. 3. Background • Paper based enquiry statistics • Enquiry desk focused • Time consuming • Meebo chat service
  4. 4. Why LibAnswers? It had easy to use statistics modules, with the option to have a chat function and a forward facing knowledge base for students.
  5. 5. From 1st August 2013 until 18th June 2014 we have had 327 chats, which has totalled 2358 minutes of chat time. LibChat
  6. 6. Query Spy
  7. 7. RefAnalytics allows for five statistics accounts, has a wide variety of parameters and clear, visual charts that are easy to generate.
  8. 8. Comparing methods Excel RefAnalytics
  9. 9. The Future….
  10. 10. About us Craigie-Lee Paterson @clpaterson c.paterson@gold.ac.uk Cathryn Peppard @cathrynlol c.peppard@gold.ac.uk
  11. 11. Images used in presentation Theatre curtain by Jucá Costa - https://www.flickr.com/photos/virgilinojuca/10658512764/ Papers by Hacklock - https://www.flickr.com/photos/hbart/2678281661/ Kitten pic http://gepl.org/2013/12/teens-blog-last-minute-holiday-gifts/

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