Greetings, Mr./Ms. Brown, I am
Mary. May I show you to your room?
Address the guest by name
and explain the facilities of the hotel.
While escorting guest to the
room, give a brief introduction of the
hotel (outlets, pool and operating
hours) to the guest.
Inform guest their room
number and which floor they’re on.
Allow guest to enter/exit the
Open the guestroom door
with the guest key ( making sure
its works before the guests arrive)
hold the door open and insert the
key into the master switch.
Give a brief explanation of the
room layout, specify what to tell and
what not to tell the guest
Generally guest remain very tired
while they come. It is better to
cordially ask in this way “ may i take a
few moments to explain the features
of your room”
Check if the guest requires:
aHis/her air-ticket to be reconfirmed.
aShow him/her where is the deposit
box kept and how to use it
aLaundry service .
aAirport shuttle service for his/her
Inform the guest that if his/her
needs any information or assistance
to contact the GRO desk or the
Wish guests a pleasant stay
before leaving the room.
Leave and follow up.
Be sure you fullfill all guest queries
Tell him how to contact to you if he
needs your assistance