Integrated Business Ecosystem using Liferay - CIGNEX Datamatics’ UXP Solution


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This Presentation highlights the integration of Liferay Portal with various enterprise applications using Live case studies and Architecture diagrams to create a Portal ecosystem with Liferay at its base. Using Integration as the theme, CIGNEX Datamatics touch upon the aspect of User Experience and showcase Liferay as a perfect tool to develop a User Experience Platform (UXP).

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Integrated Business Ecosystem using Liferay - CIGNEX Datamatics’ UXP Solution

  1. 1. Integrated Business EcosystemCIGNEX Datamatics UXP Solution Using Date: March 7, 2012
  2. 2. Agenda • User eXperience Platforms (UXP) – Evolution of UXP – Integrated Business Ecosystem (IBE) using Liferay • CIGNEX Datamatics’ UXP Solution – IBE-UXP Success Stories • CIGNEX Datamatics Overview • Summary 2 CIGNEX Datamatics Confidential
  3. 3. UXP - User Experience Platform Evolution 3 CIGNEX Datamatics Confidential
  4. 4. Evolution of Portals Generation 5 Generation 6 Generation 1 Generation 2 Generation 3 Generation 4 Content and Application Process Portal SOA, User Web Oriented Basic Portal Integration integration Federation, experience architecture, Capabilities and basic Portlet management Web 2.0 Web Service standards capabilities Support and Composite applications (1998-2000) (2000-mid (mid 2002 – 2002) 2003) (2004 – mid 2005) (mid 2005 – 2008) (2008 – 2010)Source: Gartner, March 2011 4 CIGNEX Datamatics Confidential
  5. 5. What is UXPAn integrated set of technologies delivering a highly user centric interface 5 CIGNEX Datamatics Confidential
  6. 6. UXP – The Concept Collaboration Context Content Analytics Mobile Portals Search UXP Mashups E-Commerce APIs Social RIA UX design & MgmtSource: Gartner, March 2011 6 CIGNEX Datamatics Confidential
  7. 7. Generation 7 – User eXperience Platform • Deliver User Experience in context – Right functionality at the right place & time • Deliver content within context Platform – Improve Partner & customer Contextual Friendly experience – Improve Employee Productivity • Portal-less Portals – Rich Integrated Architecture Social & Rich Real Time Experience – Social Networking – Mash-up • Analyze & Optimize Analytics – Constantly measure user satisfaction & improve • Portal Ubiquity and Portal Unbound – Portals act as virtual point of presence accessible through any interface/system/device/applicationSource: Gartner, March 2011 7 CIGNEX Datamatics Confidential
  8. 8. Portal Ecosystem Vs UXP Traditional Portal Portals on UX Platform • User Experience is an • User Experience is prime afterthought • Pre-integrated suite that installs • Heaps of Functionality mostly off-the-shelf • Lack of usability • UX design & management features are coupled with usability centered designs and usability testing User Experience Platforms are ‘Consumer/User Driven IT’Source: Gartner, March 2011 8 CIGNEX Datamatics Confidential
  9. 9. Portal mapping for UXP Offerings Core Capabilities expected from a UXP PortalFeatures Context Portal WCM, Collaboration Social Search Analytics Mobile Integration E- Architec Frame ECM/ Computing Capabilities Commerce ture work DMNature ofPortalCustomersEmployees (Corp intranet) Citizen (Govt.) SupplierCollaborationCommunity BusinessApplication 9 CIGNEX Datamatics Confidential
  10. 10. Integrated Business Ecosystem (IBE) using Liferay CIGNEX Datamatics UXP Solution 10 CIGNEX Datamatics Confidential
  11. 11. Integrated Business Ecosystem (IBE) Stake Holders • Employees BI CRM E-commerce • Clients Business • Partners Learning Portals COTS/Legacy Management Applications • Suppliers ERP ECM • Government • Bank CIGNEX Datamatics’ UXP Solution 11 CIGNEX Datamatics Confidential
  12. 12. Liferay Portal: IBE - UXP Platform • Use of Open standards , Web services and integration Integration with tools Big Data Alfresco (ECM) • Flexible Architecture & Lean Platform Salesforce (CRM) SAP (ERP) – Availability of standard tools and messaging Documentum (ECM) architecture Microsoft Office® – SOA architecture JasperSoft Magnolia Terracotta (scalability) • Connectivity built into core Intalio (BPM) – Business logic built into Application layer and API Mule (ESB) Pentaho (BI) • Single database with modern data management tools Magento(e-commerce) ICE Faces (dynamic UI) • Support – internal and through partners OpenX integration Moodle(E-learning) SugarCRM (CRM) • An Impressive Product Roadmap SSO for SharePoint – Very approachable to collaborate on Product Roadmap 12 CIGNEX Datamatics Confidential
  13. 13. Liferay - Integration & Deployment Options e-learning Performance Shared Applications Monitoring Workplace Applications Knowledge Targeted Vertical Collaborative Management Applications Enterprise Suites SocialReporting, Workflow, XForms Networks Lotus Notes CRM Applications ERP Integration Applications Consumer WebLegacy Apps Liferay Plug-in Repository ESB/ WebService/ REST Integration Proprietary Content Management | Portal Framework | Collaboration SW.NET Systems Google Web Toolkit, Ruby, Php integration CMS Universal Enterprise Web Application Platform apps Repositories 16 Apps Servers included SOA Web 2.0 13 Databases including Linux Mac Windows 13 CIGNEX Datamatics Confidential
  14. 14. IBE – UXP Architecture(s) deployed CRM ERP E-Commerce Platform SAP System SAP SAP JCO Netweaver PI Omniture Webtrends MongoDB GSA Hadoop Neo4j Liferay IBE PlatformAnalytics Big Data CAS ESB/Web Service/ RESTful/CMIS Integrations SAML Akamai DAM NTML OpenX AdsOpenSSO/OpenAM SSO DAM ECM LMS .Net Systems CIGNEX Datamatics Confidential
  15. 15. Big Data – Integral to CIGNEX Datamatics IBE - UXP solution UXP Components Contextual Real time Browser friendly Cloud Rich Experience Social Mobile Analytics Platform Legacy Solutions Integration Portals E-commerce CMS Proprietary SW .NET Systems Enterprise Customer Enterprise Business Business Content Relationship Resource Process Intelligence CMS Repositories Management Management Planning Management MapReduce Map/Reduce Graph Data Shaping Indexing Metadata Databases Database Integration Languages including EDW 15 CIGNEX Datamatics Confidential
  16. 16. IBE – Best of breed UXP solution Industry Healthcare High Tech Telecom, Media, BFSI Education Government Travel & Entertainment Hospitality Solutions Corporate Intranets & Portals - Sites Marketplace Collaboration, Marketing, Research, Idea, Travel, Knowledge Management Integrations COTS Liferay Intranet Extranet Social Product CMS Collaboration Website 16 CIGNEX Datamatics Confidential
  17. 17. Successful IBE implementations Client Liferay Portal + Integration UXP FeaturesPosadas Hospitality Portal - Liferay + Alfresco DM & WCM Guest Experience, Personalization, sales promotion in real-time, WidgetsUS based Online University Online Learning Portal - Liferay + Alfresco + Moodle Ease of use for students & faculty, scalabilityLeading Japanese Vehicle Owners & Dealers Portal – Liferay + Adobe Personalization, location basedAutomaker T&T + Omniture + Innovyx + Interwoven offers/promotions, email marketingUS based Pharmaceutical Calendar Application – Liferay + SAP Professional & Personal meetings/calendarCompany schedulingUS based Energy product Supplier Collaboration - Liferay + SAP Real-time exchange of inventory, invoices,manufacturer payments , Message boards, AlertsJapan based Pharmaceutical Enterprise Portals - Liferay + SAP + Documentum + Portals for Knowledge Management,Company WebTrends Healthcare professionals, Intranets, Corp. website, AnalyticsEnterprise IT Solutions Community portal & Marketplace – Liferay + Magento Collaboration & develop/buy/sell cloud + FusionForge + Limesurvey + MRBS products & servicesUBMi Web Brands Portals – Liferay + Omniture SEO friendly, Theme Admin, Content management by marketingTravel Business Services Admin portal – Liferay + COTS Rich UI, Ease of use, Instantaneous search,CompanyUS based Confectionary Research Collaboration Portal – Liferay + Alfresco + Collaboration among Research and Sales &Company SAP Marketing teams 17 CIGNEX Datamatics Confidential
  18. 18. Leading Pharmaceutical Company Success Story: Multiple Business Portals IBE - UXP using Liferay + SAP + Documentum + WebTrends 18 CIGNEX Datamatics Confidential
  19. 19. Challenges Missing UXP• Client Overview Elements – 100+ year-old global pharmaceutical company • Ranked amongst top 25 • Employee • Employs more than 28,000 employees, annual revenues of over productivity ¥800 Billion • Web Content Mgmt. • Mashups• Challenges Faced • Partner Experience • Analytics @ Portlet & – Using proprietary intranet solution based on Adobes Content level ColdFusion technology • Lack of CMS capability – Large turn around time for content updates – Affecting real time communication and collaboration – Lack of search capability leading to low productivity • Non-flexible architecture – Integration with ECM, ERP and other applications – Multi Tenancy – allows to host multiple web portal on one portal stack • Dull look & feel • Expensive proposition due to high – License & AMC cost – Cost of developing custom interfaces 19 CIGNEX Datamatics Confidential
  20. 20. UXP Solution Architecture Company Knowledge Healthcare Website Intranet Management Professional Portals Portal Liferay - Enterprise Portal Content Management, Social Collaboration, Integration ERP: ECM: SAP & HR Roster Documentum® Employee Information Research docs, Drugs information 20 CIGNEX Datamatics Confidential
  21. 21. Solution (cont.) Liferay Stacks •Collaboration Portal Social Office Stack •Internet – Digital Face of company •Healthcare Professional (HCP) portal •Healthcare Decision Makers (HCDM) portal •Knowledge Management Portal •Sales Force Content Download Portal •Medical Information Content Management Portal External Stack • Intranet – Internal Personalized Employees Portal • Employee Development Portal Internal Stack Multiple Instances of portals on single stack 21 CIGNEX Datamatics Confidential
  22. 22. Solution Highlights • Key Features – Easy to use • Wider employee acceptance • Single Sign On (SSO) authentication across multiple LDAPs • Web Trends to capture traffic at portlet Before level & content level – Easy navigation with minimum clicks to obtain critical information – Content Management provided directly to each Business Unit • BU-specific function, guidelines and integrated authentication verification – 20 BU specific applications & data migrated without interruption of service After • 3,000+ web pages • 100+ applications • 2,000+ documents & web content – Web 2.0 features • Wiki, Blogs, Forums, Document Sharing, Tags, Searching, RSS etc. – Integration with EMC Documentum & SAP 22 CIGNEX Datamatics Confidential
  23. 23. Benefits achieved using IBE - UXP • An integrated Enterprise Platform – Easier to support Web Content Management , Document Management & Enterprise Collaboration • Business in control – As opposed to IT – Fast turn around time – Rich end-user experience • Streamlined & Simplified content management with personalization • Extensive search capabilities through Apache SOLR – Cost Reduction • Over 50% more economical than alternative solutions • Over 70% reduction in infrastructure costs for roll-out – Reusable 150 – 160 components/portlets • Low maintenance & integration cost 23 CIGNEX Datamatics Confidential
  24. 24. Leading Enterprise IT Product CompanySuccess Story: Community Portal with Marketplace IBE - UXP using Liferay + Magento + FusionForge 24 CIGNEX Datamatics Confidential
  25. 25. Collaborative Community Portal & Marketplace Representative image• Marketplace to Learn, Collaborate, Develop, Buy/Sell , Cloud based Products/Services• Online community for developers, users and vendors to collaborate, learn, share Cloud‘ 25 CIGNEX Datamatics Confidential
  26. 26. Marketplace Components Infrastructure UXP Elements System Integration Developer - Build Vendor - Deploy Infrastructure Build Vendor – Sell, Invoice Security Marketplace Vendor - Promotion Administration Customer - Buy Customer - Use Member Collaboration Customer – Payment 26 CIGNEX Datamatics Confidential
  27. 27. UXP Solution Architecture Delivery Server Apps Download Lime Survey DB Content Delivery Site Visitors Magento EE with SMI DB Liferay EE Vendor Suite, Subscription Payment Learn, Collaborate Buy, Sell Gateway MySQL Liferay CAS DB SSO FusionForge MRBS Build Grid Scheduling MySQL Postgre SQL 27 CIGNEX Datamatics Confidential
  28. 28. Benefits achieved using IBE - UXPUser Provisioning Multi-tenancyLiferay, Magento, MRBS, Forge Vendors with their own catalogue(Web services integration) Search Marketplace SSO Solr Search Features Using CAS Recurring SubscriptionsPayment Gateway For Marketplace productsWith multiple licensingmodel Usage based Metering System on GridsCyberSource To invoice customers 28 CIGNEX Datamatics Confidential
  29. 29. About CIGNEX DatamaticsA subsidiary of Datamatics Group Services Limited 29 CIGNEX Datamatics Confidential
  30. 30. What Does CIGNEX Datamatics Do? In the last 10 years, CIGNEX Datamatics helped clients save over US$ 500 Million by adopting Commercial Open Source Software across 200+ implementations Time Saving 30 CIGNEX Datamatics Confidential
  31. 31. Where We Can Help Youweb content management portalsdocument management DAM intranets records management e-commercedigital asset management social collaboration big data integration & ESB business intelligence mobile apps business process SAP/ ERP apps enterprise search big analytics...more Open Source Center of Excellence (CoE) 31 CIGNEX Datamatics Confidential
  32. 32. Liferay @ CIGNEX Datamatics • Global Platinum Partner – Close working relationship since 2006 – Conduct Liferay trainings worldwide – Over 150 Liferay consultants – Over 3500 posts in Liferay Community • Achievements Community Liferay Partner of Excellence Award, the Year, 2011 – Deployed over 100 enterprise solutions 2011 – Authored 5 Liferay Books – Liferay Partner of the Year Award – 2011, 2010 – Community Excellence Award - 2011 Liferay Partner of the Year, 2010 32 CIGNEX Datamatics Confidential
  33. 33. SummaryIntegrated Business System – UXP Solution 33 CIGNEX Datamatics Confidential
  34. 34. Key Benefits of Adopting IBE – UXP using Liferay • Use of Open standards , Web services and integration tools • Flexible & Scalable SOA – Ease of development, integration, deployment and maintenance – Standardization of IT infrastructure • Significant reduction in TCO (License, Integration, Maintenance) – Over 70% cost savings compare to alternative proprietary solutions 34 CIGNEX Datamatics Confidential
  35. 35. Free Assessment Workshop• This workshop enables Enterprises to maximize existing IT assets and build a road map based on the integration of proven Open Source technologies that reduce software Total Cost of Ownership (TCO) in excess of 50% and help generate IT budget savings.• The FREE Assessment Workshop includes: – Situation Analysis For additional information visit: – Gap Analysis or contact – Recommendations 35 CIGNEX Datamatics Confidential
  36. 36. Ready to migrate to Open Source CIGNEX Datamatics making Open Source work for the Enterprise For more queries: 36 CIGNEX Datamatics Confidential