CIGNEX Datamatics Confidential www.cignex.com
Webinar:
Is your Alfresco Application Running 24x7?
Achieve 0% Downtime for ...
CIGNEX Datamatics Confidential www.cignex.com
CIGNEX Datamatics’
Alfresco Application Management Services
Life after Go-Li...
CIGNEX Datamatics Confidential www.cignex.com 3
Need for Application Management Services
Are your Applications
Monitored R...
CIGNEX Datamatics Confidential www.cignex.com
Why Alfresco Application Management Services?
• Alfresco support covers core...
CIGNEX Datamatics Confidential www.cignex.com
Application Management Services
• Offering over Alfresco Product Support
– N...
CIGNEX Datamatics Confidential www.cignex.com
How It Works?
Tools
• JIRA (Web Ticketing)
• Helpdesk
• Nagios (Monitoring)
...
CIGNEX Datamatics Confidential www.cignex.com
How It Works? (continue)
7
Head
Tech. Lead
Developer QA Consultant
Applicati...
CIGNEX Datamatics Confidential www.cignex.com
Service Packages
Scope Bronze Silver Gold
Days Mon-Fri Mon-Fri Mon-Fri
Timin...
CIGNEX Datamatics Confidential www.cignex.com
Examples of Support Tickets from our Clients
• Full indexing taking too much...
CIGNEX Datamatics Confidential www.cignex.com
Example #1 - Client benefitting from AMS
• Client Overview
– France based di...
CIGNEX Datamatics Confidential www.cignex.com
Example #2 - Client benefitting from AMS
• Client Overview
– Global marketin...
CIGNEX Datamatics Confidential www.cignex.com
Example #3 - Client benefitting from AMS
• Client Overview
– US based consor...
CIGNEX Datamatics Confidential www.cignex.com
Example of Clients benefitting from AMS
Client Alfresco Applications Support...
CIGNEX Datamatics Confidential www.cignex.com
Client Benefits
• Quality Services
– Faster resolution
– Proactive monitorin...
CIGNEX Datamatics Confidential www.cignex.com
CIGNEX Datamatics Advantage
• Client Focus
– Ensure high availability
– Mini...
CIGNEX Datamatics Confidential www.cignex.com
Our Alfresco Expertise
16
Alfresco Certified
Consultants
80+ Alfresco
Implem...
CIGNEX Datamatics Confidential www.cignex.com
Alfresco – Integrations by CIGNEX Datamatics
17
RIA Framework Learning Manag...
CIGNEX Datamatics Confidential www.cignex.com
Free Assessment Offer
• This assessment enables companies to maximize existi...
CIGNEX Datamatics Confidential www.cignex.com
Contact Us
Americas: americasales@cignex.com
EMEA – emeasales@cignex.com
APJ...
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Is your Alfresco Application Running 24x7?

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Need to have Alfresco applications monitored round-the-clock? Are you incurring high application maintenance cost? Lack of resources to manage your core applications?

Learn how CIGNEX Datamatics’ Alfresco Application Management Service (Alfresco AMS) can help you achieve 0% downtime for your Alfresco applications thus, eliminating the need to monitor it 24x7 or incurring huge maintenance costs.

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Is your Alfresco Application Running 24x7?

  1. 1. CIGNEX Datamatics Confidential www.cignex.com Webinar: Is your Alfresco Application Running 24x7? Achieve 0% Downtime for your Alfresco Application with CIGNEX Datamatics’ Application Management Service Date: Aug 6, 2014 Presenter: Name: Jogen Gondalia Title: Head – Application Support Name: Nirav Shah Title: Sr. Director – Marketing
  2. 2. CIGNEX Datamatics Confidential www.cignex.com CIGNEX Datamatics’ Alfresco Application Management Services Life after Go-Live 2
  3. 3. CIGNEX Datamatics Confidential www.cignex.com 3 Need for Application Management Services Are your Applications Monitored Round-the-Clock Incurring High Application Maintenance Costs? Inadequate Skills/Lack of Resources to Manage your Core Applications?
  4. 4. CIGNEX Datamatics Confidential www.cignex.com Why Alfresco Application Management Services? • Alfresco support covers core product • Customizations / Application needs support • Business units asking more applications to support • Support cost – onsite/onshore too expensive • Alfresco developers would like to work on new development projects and do not want to work on support / older versions, etc. 4
  5. 5. CIGNEX Datamatics Confidential www.cignex.com Application Management Services • Offering over Alfresco Product Support – Non-Alfresco related defects – Code development / API documentation – Customizations – Hardware / performance issues – Architectural assistance – 3rd party technology defects, optimizations, and configurations Support & Maintenance Troubleshooting & Bug Fixes Performance Monitoring Upgrade & Data Migration Product EOL Services Enhancements & Customizations Application Monitoring 5 Enhance and Extend the Application Life – Increase ROI
  6. 6. CIGNEX Datamatics Confidential www.cignex.com How It Works? Tools • JIRA (Web Ticketing) • Helpdesk • Nagios (Monitoring) • QuEST (ALM) 6 Sample Report
  7. 7. CIGNEX Datamatics Confidential www.cignex.com How It Works? (continue) 7 Head Tech. Lead Developer QA Consultant Application Management Team @ CIGNEX Datamatics Resource Pool @ CIGNEX Datamatics Architecture Testing/QA Sr. Developer Developer UI/UX Access to Resource Pool
  8. 8. CIGNEX Datamatics Confidential www.cignex.com Service Packages Scope Bronze Silver Gold Days Mon-Fri Mon-Fri Mon-Fri Timing 10:30pm - 7.30am EST 3:30am - 12:30pm GMT 8:30pm - 11:30am EST 1:30am - 4:30pm GMT 8:30pm - 11:30am EST + P1 on call 1:30am - 4:30pm GMT + P1 on call Web Response Time 8 Hours 4 Hours 2 Hours Services  Troubleshooting & patches  Deployment & configuration  Permissions/Roles/Users Management  Incident tracker & resolution Bronze+  Server administration  Installation Silver+  Code reviews  Third party integration  Staging server  Phone support 24x7 No No Yes (on call) Dedicated/Shared Shared Shared Shared with one dedicated Support consultant Number of Servers Supported (Additional server @ US$100 / month) 2 2 4 Pricing/Month (US$) Please Contact us at info@cignex.com 8 Note: Contact us for more details and customized packages
  9. 9. CIGNEX Datamatics Confidential www.cignex.com Examples of Support Tickets from our Clients • Full indexing taking too much time • Filtering of duplicate PCL files based on system date • PCL to PDF export is failed • Can’t log into Alfresco application with a valid user • Issue with drafts not showing program info correctly on production after name change • Issues with workflow escalation sending to wrong person • Metadata not loading onto template from database values • Trashcan throws error when trying to empty • "Failure to create content" message when adding an item that has the same title as other items • Stuck thread issue in production 9
  10. 10. CIGNEX Datamatics Confidential www.cignex.com Example #1 - Client benefitting from AMS • Client Overview – France based division of leading avionics company • Application: – Content Management Solution • 3rd party integration – Jboss Seam framework with Alfresco repository using RESTful API • AMS support package from CIGNEX Datamatics – Gold • # of Tickets – Bugs: 35 – Enhancements: 70 • Example of Tickets – Bugs • Stabilize import functionality of media titles – Improvement • Add order billing report to current system 10
  11. 11. CIGNEX Datamatics Confidential www.cignex.com Example #2 - Client benefitting from AMS • Client Overview – Global marketing and product development company in chemical industry • Application: – Document Management Solution • 3rd party integration – SAP with Alfresco • AMS support package from CIGNEX Datamatics – Gold • # of Tickets – Bugs: 7 – Enhancements: 5 • Example of Tickets – Bugs • Faster indexing of data – Improvement • Alfresco upgrade from 3.2 to 3.4.11 11
  12. 12. CIGNEX Datamatics Confidential www.cignex.com Example #3 - Client benefitting from AMS • Client Overview – US based consortium managing public assistance and welfare programs for 18 counties • Application: – Enterprise Content Management System • 3rd party integration – Data Processing Engine (DPE) with Alfresco • AMS support package from CIGNEX Datamatics – Gold • # of Tickets – Bugs: 7 – Enhancements: 5 • Example of Tickets – Bugs • PCL to PDF export failed for Online and Batch Processing • JSON not working in Google Chrome – Improvement • Alfresco upgrade to 4.1.9 12
  13. 13. CIGNEX Datamatics Confidential www.cignex.com Example of Clients benefitting from AMS Client Alfresco Applications Support Hours US based private university Portal 8:30pm – 5:30am PDT Japan based semiconductor company Company Website 12:30pm – 10:00pm JST US based publicly traded chain of auto parts stores Contract Management System 8:30pm – 5:30am PDT US based entertainment company Company Website 24x7 UK based information provider for proprietary research, analysis, ratings and forecasts Company Website with E-commerce Store 7:00pm – 10:00am BST France based division of leading avionics company, leader in passenger entertainment systems Content Management Solution 8:30pm – 5:30am PDT 13 Customers leveraging our AMS USA: 26 | EMEA: 4 | APAC: 3
  14. 14. CIGNEX Datamatics Confidential www.cignex.com Client Benefits • Quality Services – Faster resolution – Proactive monitoring – Single Point of Contact – Compliant processes 14 • Timely Deployments – Off-peak hours support – Best patch management practices • Increased ROI – Reduced operating costs up-to 80%
  15. 15. CIGNEX Datamatics Confidential www.cignex.com CIGNEX Datamatics Advantage • Client Focus – Ensure high availability – Minimize Total Cost of Ownership of IT assets • Expertise & Experience – Experience of supporting over 100 clients with products and applications – Expertise of 110+ content practice team with overall experience of 80+ Alfresco projects across various industries • Flexible Engagement Model - Onsite & Offshore – Largest system integrator offering offshore team support 15
  16. 16. CIGNEX Datamatics Confidential www.cignex.com Our Alfresco Expertise 16 Alfresco Certified Consultants 80+ Alfresco Implementations Gold Partner Products & Solutions • RAPIDO • OCM • ICMP • SDP Author of 5 Alfresco Books Partner of the Year 2010 (North America, APAC)
  17. 17. CIGNEX Datamatics Confidential www.cignex.com Alfresco – Integrations by CIGNEX Datamatics 17 RIA Framework Learning Management Reports SSO Proprietary Systems Enterprise Mobility ERP CRM Enterprise Portals e-Commerce
  18. 18. CIGNEX Datamatics Confidential www.cignex.com Free Assessment Offer • This assessment enables companies to maximize existing IT assets and build a roadmap of the vetted Open Source technology options to: – Reduce software costs up-to 70% – Help generate opportunities for growth and service • The FREE Assessment Offer Includes: – Situation Analysis – Gap Analysis – Recommendations/Roadmap 18 For more information, please visit: www.cignex.com/freeassessment or contact us at info@cignex.com
  19. 19. CIGNEX Datamatics Confidential www.cignex.com Contact Us Americas: americasales@cignex.com EMEA – emeasales@cignex.com APJ – asiapacificsales@cignex.com Thank You Making Open Source Work Learn More facebook.com/CIGNEXTechnologies twitter.com/cignex youtube.com/cignexglobal www.cignex.com

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