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Successful Change Management Strategies in a Medical Practice <ul><li>April 28, 2011 </li></ul>Funding to support this Web...
Successful Change Management Strategies in a Medical Practice <ul><li>April 28, 2011 </li></ul>Funding to support this Web...
Successful Change Management Strategies in a Medical Practice <ul><li>April 28, 2011 </li></ul>Funding to support this Web...
EHR Implementation  and Change Management Ann Lefebvre MSW, CPHQ Associate Director, NC AHEC Program Executive Director, N...
<ul><li>“ Organizations that are  successful  in introducing new technology concern themselves with the implications of th...
Managing Change <ul><li>Disruption is a natural process of change </li></ul><ul><li>If its not disruptive, its probably no...
Methods for Building Consensus Practice Development in Managing Change Outcome CLARIFY DIRECTION Avoid assumptions of unde...
Workflow  <ul><li>Workflow refers to how a process takes place, evaluating the process and improving the process to “flow”...
Chart is placed  at vitals station H,W,BP  Taken & recorded Patient is called  to vitals station Patient is taken  to exam...
Golden Nuggets:  <ul><li>Expect/accept disruption and resistance to change </li></ul><ul><li>Work with all staff to measur...
Dr. Chris Tonozzi <ul><li>Physician lead for Mountain Family Health Center in Glenwood Springs, Colorado.  </li></ul><ul><...
Questions & Discussion
Successful Change Management Strategies in a Medical Practice <ul><li>April 28, 2011 </li></ul>Funding to support this Web...
Successful Change Management Strategies in a Medical Practice <ul><li>April 28, 2011 </li></ul>Funding to support this Web...
Successful Change Management Strategies in a Medical Practice <ul><li>April 28, 2011 </li></ul>Funding to support this Web...
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Successful Change Management Strategies in a Medical Practice – April 28, 2011

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Successful Change Management Strategies in a Medical Practice

Panelists: Dr. Chris Tonozzi, Electronic Health Record Implementation and Development, Physician lead, Mountain Family Health Center, Glenwood Springs, Colorado.
Ann Lefebvre, Executive Director of NC Regional Extension Center for HIT and directs the Improving Performance in Practice (IPIP) Program for the state of North Carolina.

Published in: Health & Medicine
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Successful Change Management Strategies in a Medical Practice – April 28, 2011

  1. 1. Successful Change Management Strategies in a Medical Practice <ul><li>April 28, 2011 </li></ul>Funding to support this Webinar has been provided by Hewlett-Packard
  2. 2. Successful Change Management Strategies in a Medical Practice <ul><li>April 28, 2011 </li></ul>Funding to support this Webinar has been provided by Hewlett-Packard
  3. 3. Successful Change Management Strategies in a Medical Practice <ul><li>April 28, 2011 </li></ul>Funding to support this Webinar has been provided by Hewlett-Packard
  4. 4. EHR Implementation and Change Management Ann Lefebvre MSW, CPHQ Associate Director, NC AHEC Program Executive Director, NC Regional Extension Center Faculty, Department of Family Medicine University of North Carolina at Chapel Hill
  5. 5. <ul><li>“ Organizations that are successful in introducing new technology concern themselves with the implications of the new system as much OR more so than the technology itself.” </li></ul><ul><ul><ul><ul><li>-Daryl R Conner </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Managing at the Speed of Change </li></ul></ul></ul></ul>
  6. 6. Managing Change <ul><li>Disruption is a natural process of change </li></ul><ul><li>If its not disruptive, its probably not sustainable change </li></ul><ul><li>Planning for the disruption and the resistance to the disruption should be a part of managing change </li></ul>
  7. 7. Methods for Building Consensus Practice Development in Managing Change Outcome CLARIFY DIRECTION Avoid assumptions of understanding Over communicate goals, direction, and expectations COLLECTIVE CLARITY INVITE AND ACKNOWLEDGE CONCERNS Treat them as a natural part of the process Address resistance by asking for input CONTRIBUTION DEVELOP COMMITMENT Address reservations and reward initiative Avoid demanding compliance COMMITMENT
  8. 8. Workflow <ul><li>Workflow refers to how a process takes place, evaluating the process and improving the process to “flow” more smoothly. </li></ul><ul><li>Workflow can improve efficiency, reduce redundancy and/or identify gaps or areas of instability. </li></ul><ul><li>Workflow can help to plan on paper before going real time. </li></ul><ul><li>“ Every system is perfectly designed to get the results that it gets. </li></ul><ul><ul><ul><ul><ul><li>- Paul Batalden MD </li></ul></ul></ul></ul></ul>
  9. 9. Chart is placed at vitals station H,W,BP Taken & recorded Patient is called to vitals station Patient is taken to exam room Chart is placed in sleeve on exam door Paper trigger Paper trigger Template needed How many vitals stations? How often do we room without vitals? Are cuffs and scales available in rooms? How many BPs do we miss?
  10. 10. Golden Nuggets: <ul><li>Expect/accept disruption and resistance to change </li></ul><ul><li>Work with all staff to measure “real” vs. “perceived” disruption </li></ul><ul><li>Make change a part of your business and an expectation among staff and providers </li></ul><ul><li>EHR implementation is only the beginning of your journey not a destination </li></ul><ul><li>Never settle for something that is “completed” all things can improve with change </li></ul>
  11. 11. Dr. Chris Tonozzi <ul><li>Physician lead for Mountain Family Health Center in Glenwood Springs, Colorado. </li></ul><ul><li>Family doctor and Chief Medical Information Officer at Mountain Family. </li></ul>
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  26. 26. Questions & Discussion
  27. 27. Successful Change Management Strategies in a Medical Practice <ul><li>April 28, 2011 </li></ul>Funding to support this Webinar has been provided by Hewlett-Packard
  28. 28. Successful Change Management Strategies in a Medical Practice <ul><li>April 28, 2011 </li></ul>Funding to support this Webinar has been provided by Hewlett-Packard
  29. 29. Successful Change Management Strategies in a Medical Practice <ul><li>April 28, 2011 </li></ul>Funding to support this Webinar has been provided by Hewlett-Packard

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