Advisement and Counseling Strategies-Cheryl Ward University of Akron


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Advisement and Counseling Strategies-Cheryl Ward University of Akron

  1. 1. Advisement and Counseling Strategies for Online Learners in Advanced Degree Programs<br />Cheryl L. Ward, Ph. D.<br />University of Akron<br />Ohio<br />
  2. 2. Session Description<br />Online learning provides convenience for learners who work all day, but connecting with students for advising and counseling in traditional face-to-face office meetings is challenging. Synchronous online tools have provided much needed social presence and opportunities for connections that are convenient for all. <br />
  3. 3. OR……<br />What do you do when you have 150 advisees who teach all day and can only meet after 4:30pm and do not want to drive and PARK on campus??<br />
  4. 4. Online Learners<br />Expect 24/7 access<br />Expect prompt responses<br />Want online access to all forms and information<br />Make decisions quickly, have limited time to make decisions and complete requirements<br />Need advising time in WAVES of need!<br />
  5. 5. Advising Waves<br />Registration time<br />Summer Advising –teachers are off in the summer and can pay attention<br />Fall new admissions to program<br />When ePortfolios are due March 15, July 15, November 15<br />
  6. 6. Discuss 3 types of advising<br />Accessing Advising Information<br />Interacting and Accomplishing Advising Tasks<br />Solving Advising Issues and Problems<br />
  7. 7. Accessing Advising Information<br />Regular public website versus Program Portal<br />Portal contains resources for active and inactive students accepted into the program<br />IT Master’s Blog<br />
  8. 8. IT Master’s Program Portal<br />
  9. 9. Program Portal Content<br />
  10. 10. The “infamous” blue folder goes digital!<br />
  11. 11. Content to help support and extend learning<br />
  12. 12. Online Discussions in Portal<br />One question answered advantages many!<br />Learners will answer questions!<br />More experienced learners help the newbies.<br />Online students feel part of a group for support and human contact.<br />
  13. 13. IT Master’s Program Blog<br /><ul><li> Widget driven
  14. 14. Embedded in portal
  15. 15. Students can RSS</li></li></ul><li>Interacting and Accomplishing Advising Tasks<br /> E-mail, cell phone, texting<br />Instant messaging in the LMS/Portal<br />Online Synchronous Advising Sessions<br />
  16. 16. Paging/ Instant Messaging<br />Paging feature in the LMS and portal area<br />See who is working make personal contact<br />
  17. 17. Synchronous Web Conferencing<br />
  18. 18.
  19. 19. Cohort Advising<br />Recording link:<br /><br />
  20. 20. Collaborative documents<br />
  21. 21. Collaborating on documents online<br />Google Docs enables you to work together on the document and saves the changes on one document<br />Student can see your work and add their own ideas and changes<br />Student and advisor immediately have a copy<br />Students can sign with a signature image or print, sign and send back through snail mail<br />
  22. 22. Online Advising Session Scenario<br />Make online appointment confirmed with e-mail directions<br />Prepare documents in Google Docs for synchronous work<br />Meet in Elluminate or other synchronous tool<br />Provide resources, allow time for discussion and questions, complete tasks, ensure student is comfortable<br />Invite participation in the Portal for additional information<br />Invite to campus meeting if needed<br />
  23. 23. Solving Advising Issues and Problems<br />Usually simple is better—cell phone quicker than e-mail <br />Cell phone with access to Google Docs and Portal to navigate together and show documents etc.<br />Elluminate with video—face to face meeting. You can read body language, see facial expressions, see frustration. Personalized attention with video<br />Face-to-Face at a common location, if campus is not convenient. I have done cohort groups at Panera<br />
  24. 24. Data on these strategies<br />Data have been gathered from learners who participated in the program before and after the implementation of the synchronous advising, counseling and information sessions. Interview and survey data indicate that the addition of these sessions has improved student achievement on the field experience and ePortfolio artifacts, increase student satisfaction with the program and with their own learning, and increased the number of students interested in the program through cohort recruitment. <br />
  25. 25. ‘What is next?Step into Second Life<br />Experimenting with Second Life for advising<br />Huge learning curve for inexperienced<br />Time consuming and skill dependent<br /> At this point we think simple may be better for advising!<br />
  26. 26. Questions and Comments<br />