Service as an entrepreneurial activity

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Service as an entrepreneurial activity

  1. 1. Pointers in T.H.E.• Forms of Business organization• Classification of Retail Outlets• Financing the business• Services as an Entrepreneurial Activity03/07/12 Free template from www.brainybetty.com 1
  2. 2. Service as anEntrepreneurialActivity Page 32o
  3. 3. Service Business • Includes the skill and the know-how of a person in relation to his trade, profession or occupation03/07/12 Free template from www.brainybetty.com 3
  4. 4. Characteristicsof Services
  5. 5. 1. IntangibilityA customer can readily take hold of a good or merchandise and assess its quality by use of senses03/07/12 Free template from www.brainybetty.com 5
  6. 6. 2.InconsistencyThere is no uniformity in terms of the quality of service rendered03/07/12 Free template from www.brainybetty.com 6
  7. 7. 3.InseparabilityLevel of services rendered in making a product that cannot be separated03/07/12 Free template from www.brainybetty.com 7
  8. 8. 4. InventoryAn itemized list of current assets-Patronage of a service shop, agency or office-use of current technology like machines, automated tools and equipment03/07/12 Free template from www.brainybetty.com 8
  9. 9. Manner ofDelivery(Service)
  10. 10. 1. Personalized services • Involves the use of trained people like the waiters,nurses and caregivers03/07/12 Free template from www.brainybetty.com 10
  11. 11. 2. Impersonalized services • Make use of equipment in delivering service03/07/12 Free template from www.brainybetty.com 11
  12. 12. Activity03/07/12 Free template from www.brainybetty.com 12
  13. 13. Using your assignment about the visits to some shops within the community: 1.What are the characteristics of their services ? Explain your answer.03/07/12 Free template from www.brainybetty.com 13
  14. 14. 2. Identify the manner of delivery in their services. Justify your answer03/07/12 Free template from www.brainybetty.com 14

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