42 Park Blvd. Ocean, NJ 07712<br />732-492-2942 firstname.lastname@example.org<br />http://www.linkedin.com/pub/chuck-babilya-pmp/14/a08/724<br />SUMMARY OF QUALIFICATIONS<br />PMP certified IT Sr. Project/Program Management professional with a reputation as a results driven problem solver. Provide overall management, strategic planning, coordination, and direction in the establishment and accomplishment of project goals consistent with project management best practices. Proven successful track record of delivering high quality products that meet or exceed customer requirements. Strong cross-functional project team leadership ability, with a self motivated, pro-active attitude. Possess strong oral and written communication skills, relationship building, and analytical problem solving skills. Creative thinker, consistently pursuing process efficiency challenges resulting in driving change, demonstrated by creating several Project Management Offices (PMO). <br />AREAS OF EXPERTISE<br />Project Management: large/medium scale projects and programs, full life cycle management, risk mgt, change mgt, EIS implementation, PMO creation (MS Project/Project Server, Clarity, SharePoint tools).<br />Process Improvement/Business Analysis: Lean 6 Sigma techniques (Pareto analysis, cause & effects diagram, root cause analysis, business process mapping, cost-benefit analysis, SIPOC analysis, MiniTab).<br />Software Development: management utilizing full Systems Development Lifecycle (SDLC) including business/system requirements, code development, testing, user acceptance, customer delivery (ISO 9001, TL9000, CMM Level 3).<br />Systems Analysis: gather customer and business requirements, develop detailed system requirements, use cases and test scenarios (OOA- Object Oriented Analysis), technical writing.<br />Team Leading/Mentoring: Managing, directing, coaching, and developing members of project and process improvement teams.<br />BUSINESS EXPERIENCE<br />CPB Consulting, LLC, Ocean, NJ (2009 – Present) <br /> Owner/Operator Project Management Consultant<br />Lead and project manage IT and construction related work for customers. Created proposals, bids, performed work (renovations, repairs, installations), supervised and directed employees. Invoiced customers and collected receivables, including accounts payable for expenses to vendors. Maintained repeat and developed new client base through referrals based on delighting customers and exceeding expectations.<br />MOTOROLA, INC, Horsham, PA (2007 – 2009) <br />Sr. Project/Program Manager<br />Team leader charged with delivering broadband services (video, data, voice) system implementations for the Verizon FiOS service and Fox Networks satellite uplink replacement programs. Focused on schedule planning, resource administration, cost administration (including budget forecasting), integration and implementation of systems, performance and change control management. Engaged and facilitated contractual agreements, subcontracts, Statements of Work (SOW) and site readiness plans.<br />Improved working relationship with customers by delivering field deployments, through implementing regular team status communications/meetings, readiness checklists, risk mitigation, proactive issue management and evaluating project performance (lessons learned analysis). Resulted in on-time project completion improvements of 25%.<br />Instituted process changes that improved Key Performance metrics (project lifecycle alignment with corporate guidelines, on time delivery, quality assurance, reduced rework, customer satisfaction) by more than 40% within 6 months. <br />Revised existing budgetary resource planning and execution process; Lead the formulation and coordination of project/program/budget estimates.<br />Created and supported 20 person PMO team that developed handbooks, templates, process documentation and project/program controls that standardized processes and documentation. Resulted in improved consistency and quality of team deliverables.<br />To ensure annual TL9000 re-certification, led team which developed tools, techniques and training for other Project Managers. Resulted in obtaining re-certification for 2 consecutive years.<br />COMCAST COMMUNICATIONS, E. Windsor, NJ (2005 – 2007) <br />Director- Regional Project Management Office <br />Created Eastern Division PMO, developed and implemented framework for Digital video/high speed data program/project deployments in four regional locations. Integrated with Product Mgt and Marketing to deliver aggressive Project Portfolio. <br />Lack of cohesive Project Management for Division, resulted in creating PMO for regional Project Mgt teams. 30% project delivery improvement attained after 6 months of PMO existence.<br />Produced project deliverables (budgets, schedules, plans, requirements, reports, quality initiatives) for over 100 large/medium scale projects, ensuring on-schedule implementations. <br />To control ever growing project portfolio, conducted weekly engineering planning, strategy and status meetings with regional field teams, senior management and vendors, which provided project portfolio tracking for future projects. <br />Due to overtaxing of video network in NJ region, led systems capacity management program. Resulted in a comprehensive plan to add equipment as required that minimized customer outages and improved performance issues by 50% with first year.<br />LASTING IMPRESSION, LLC, Ocean, NJ (2004 – 2005) <br /> Owner/Operator Home Improvement Services Professional<br />Lead and project manage home improvement service related work for residential and commercial customers. Created proposals, bids, performed work (renovations, repairs, installations), supervised and directed employees. Invoiced customers and collected receivables, including accounts payable for expenses to vendors. Maintained repeat and developed new customer base through referrals based on exceeding customer expectations.<br />INTERTECH ASSOCIATES, Freehold, NJ (2003 – 2004) <br />Consulting Sr. Systems Engineering Project Manager<br />Developed requirements for the design and specification of voice, data, video networks, security systems, network security, building controls, and public safety communication platforms. Performed feasibility assessments, contractor cost analysis, scheduling, prepared work requests and bid packages (RFP).<br />Engineered solutions, developed detailed system requirements for over 20 concurrent data/voice/security projects ($3 mil revenue) in the public safety, and education sectors (NJ SCC) for Abbott school districts.<br />Project managed the end-to-end life cycle of projects from inception through deployment, monitored the performance of vendors, and worked directly with clients and customer technical staff to understand their business needs. <br />Improved working relationships with customers (Architecture firms) at least 50% by creating project team Communications Plan, conducting on-site existing conditions meetings and leading requirements review meetings.<br />Managed support staff of 4 including hiring, assigning and reviewing work, performance reviews.<br />LUCENT TECHNOLOGIES, Holmdel, NJ (2000 – 2002) <br />Sr. Project Manager, Bell Labs - Optical Network Group<br />Led International cross-organizational (Product Mgt, Engineering, Research & Development) end-to-end system development team that developed new next-generation fiber optic line system platform. Created and executed comprehensive project plans which included scheduling of deliverables and budget tracking.<br />New optical system components developed externally required managing and mitigating issues/risks that facilitated development of system and kept it on-schedule. <br />Ambitious product feature list required creation of systems development plan that reduced overall development cost by 25% for future releases of product.<br />Due to difficulty of getting regular developer status updates, deployed a system development process including designing and implementing a web-based status tracking tool for timely project status.<br />To ensure attainment of ISO9001 and TL9000 certifications, designed and implemented a quality management system. Resulted in passing with only minor changes being required. <br />AT&T/ Basking Ridge, NJ (1987 – 2000)<br />District Manager 1998-2000<br />Managed team of software test engineers that performed requirements-based verification and acceptance of client/server based Local Telephone Service ordering system and Broadband cable-Interactive TV project.<br />Staffed and managed 10 member test team that planned, documented and executed system Integration and User Acceptance test scenarios. Had hire/fire responsibility.<br />Developed and managed change control system that ensured system changes were tracked and prioritized which improved quality of end product, resulting in 50% fewer field troubles reported. <br />Utilized an ISO 9001 based software development methodology to institute process and quality improvements. Prepared Statements of Work, work commitment contracts, negotiated funding and maintained deployment schedules.<br />Sr. Project Manager/Systems & Business Analyst, Wireless Data Warehouse Group 1994-1997<br />Designed and implemented Wireless Data Warehouse (Customer CARE) with monthly releases on schedule and within budget through accurate cost estimating, planning, leading, organizing and risk assessment. <br />Led data analysis team that produced business requirements for new wireless account maintenance data system, which saved wireless service billing non-collectibles of $300K/year. <br />Created detailed system requirements, system model and data flow diagrams using Object-Oriented Analysis methodology. Performed logical and physical database modeling, as well as process modeling of Information Warehouse data. <br />Received AT&T "Circle of Excellence" award for achievements in integrating Wireless Business Unit from McCaw Cellular acquisition.<br />Project Manager/Lead System Test Engineer, Calling Card Customer Account System 1987- 1994<br />Implemented a multi-release Long Distance Calling Card Operations Support System (OSS) on schedule through planning and leading, using a structured system testing methodology. <br />Analyzed detailed logical system requirements, system test plans and detailed test cases for system.<br />Created test team, planned, assigned and monitored work as team leader, maintained progress reports for group, developed documentation standards and procedures (for tools and test methodology), and trained new staff.<br />EDUCATION<br />MS, Management-Project Mgt, STEVENS INSTITUTE OF TECHNOLOGY, Hoboken, NJ <br />BS, Electronic Engineering Technology, KEAN UNIVERSITY, Union, NJ<br />CERTIFICATIONS<br />Project Management with MS Project 2007 certification, Rutgers University (2011)<br />Project Management Professional (PMP) certification, Project Management Institute (2007)<br />Lean Six Sigma Green Belt, Motorola (2009) <br />Master's Certification in Project Management, Stevens Institute of Technology (1997)<br />WRITTEN WORKS<br /><ul><li>“Keeping Multiple Projects on track” (2002), “How to pass the ISO 9001 Certification Test” (2002), articles for Tech Republic website (Builder.com).
"Digital Thermometer Uses Silicone Diodes to Sense Rapid Temperature Change", Electronic Design magazine.</li></ul>• Strong skills in evaluating metrics and data.• Ability to fully understand business issues and provide systematic solutions.• Excellent project management skills including planning, issue resolution, relationship maintenance, etc.• Strong ability to prioritize tasks and meet deadlines independently.• Demonstrated excellent verbal and written communication skills required.• Strong attention to detail.• Strong leadership and negotiation skill<br />