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DEPLOYING NEW SERVICES IN THE
OPEN UNIVERSITY OF CYPRUS
ELEARNING PLATFORM – OUR
EXPERIENCES
P. Christoforou, C. Rodosthen...
The OUC at a glance
5000 students
• Europe/Africa
• Study from distance
• Average age 35+
340 faculty members
• Work from ...
Educational Model
Study
• Distance learning methodology
• Face-to-face meetings OR Virtual meetings
Exams and Assessment
•...
eClass eLearning Platform
Asynchronous
Learning
Synchronous
Learning
Assignment
submission
&
Plagiarism
detection
Video
St...
Introducing a new service
• 4 Phases
Initiation
Requirements
Analysis
Service
deployment
& integration
Evaluation
Initiation
Stakeholders
• Best practices
• Trends
• OUC Strategic plan
• Educational Model
Feasibility
Study
• Human Resou...
Requirements Analysis
Project Team
• Prepare detailed
specifications
• investigate possible
solutions and products
• Deplo...
Deployment and integration
In-house
• Open Source
Software
Outsource
• Public tender
Mixed
• Better option
in-house
• Lack...
Evaluation
Usage
User
satisfaction
Usability
Pedagogy
model
User satisfaction survey
Method: Questionnaire
Service: Synchronous Learning
Questions
core requirements
sound quality,
gr...
User satisfaction survey
Service meets
expectations
Users had
difficulties
setting up
their
computer
Future Projects
Introducing new services
Lecture capture
Enterprise Content Management
Mobile Learning and Collaboration
V...
More information….
• Christos T. Rodosthenous
• Email: christos.rodosthenous@ouc.ac.cy
• WWW: http://www.ouc.ac.cy
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INTED2015 - DEPLOYING NEW SERVICES IN THE OPEN UNIVERSITY OF CYPRUS ELEARNING PLATFORM – OUR EXPERIENCES

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The eClass eLearning Platform (eClass) is the main educational tool of the Open University of Cyprus (OUC), used for facilitating online teaching and learning. Selecting and deploying the best alternative among different candidate services is a major challenge that requires in depth knowledge of the educational process, educators and students needs and all the available solutions. The outcome of this procedure is the introduction of a service that is integrated into eClass. The scope of this paper is to describe and elaborate on the procedure used for the selection and deployment of new services in eClass. Authors provide a description of eClass followed by an analysis of the procedure used to introduce a new service. Next, we report on the deployment phases and challenges faced during each step. Specific project implementations are presented for demonstrating the eClass components. We conclude by presenting the results of a user satisfaction survey of the deployed services.

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INTED2015 - DEPLOYING NEW SERVICES IN THE OPEN UNIVERSITY OF CYPRUS ELEARNING PLATFORM – OUR EXPERIENCES

  1. 1. DEPLOYING NEW SERVICES IN THE OPEN UNIVERSITY OF CYPRUS ELEARNING PLATFORM – OUR EXPERIENCES P. Christoforou, C. Rodosthenous, M. Epiphaniou, S. Mavrotheris, C. Christodoulides Open University of Cyprus
  2. 2. The OUC at a glance 5000 students • Europe/Africa • Study from distance • Average age 35+ 340 faculty members • Work from their premises • 18 Resident 24 programmes of study • Undergraduate, postgraduate, PhD • Greek and English language
  3. 3. Educational Model Study • Distance learning methodology • Face-to-face meetings OR Virtual meetings Exams and Assessment • Mandatory assignments • Physical presence at exams Educational Material • Textbooks, articles, videos, etc.
  4. 4. eClass eLearning Platform Asynchronous Learning Synchronous Learning Assignment submission & Plagiarism detection Video Streaming
  5. 5. Introducing a new service • 4 Phases Initiation Requirements Analysis Service deployment & integration Evaluation
  6. 6. Initiation Stakeholders • Best practices • Trends • OUC Strategic plan • Educational Model Feasibility Study • Human Resource • Economic Resource • Technology • Educational Methodology Relevance • Integration eClass Decision Making • Service Initiation Report
  7. 7. Requirements Analysis Project Team • Prepare detailed specifications • investigate possible solutions and products • Deploy the new service Market research • Technologies • Cost • Methods of Integration with eClass • Company background • Supported languages (Greek) • RFI Requirement Analysis Document • Integration with eClass • Documentation • Training • Supporting material
  8. 8. Deployment and integration In-house • Open Source Software Outsource • Public tender Mixed • Better option in-house • Lack of resources Deployment of a solution integrated with eClass
  9. 9. Evaluation Usage User satisfaction Usability Pedagogy model
  10. 10. User satisfaction survey Method: Questionnaire Service: Synchronous Learning Questions core requirements sound quality, graphics and presentation, ability of the service to be used as a supplement of the face-to-face meetings, ease of usage Number of participants: 66 users Faculty members from all programmes of study Users of the service
  11. 11. User satisfaction survey Service meets expectations Users had difficulties setting up their computer
  12. 12. Future Projects Introducing new services Lecture capture Enterprise Content Management Mobile Learning and Collaboration Virtual Labs
  13. 13. More information…. • Christos T. Rodosthenous • Email: christos.rodosthenous@ouc.ac.cy • WWW: http://www.ouc.ac.cy

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