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@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
ladies and gentlemen, the plane is no
longer the pro...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Chris McDermott
@chrisvmcd
Coach/Conference Organise...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
United 173
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Crew Resource Management
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
US Airways 1549
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Our tech stack is no longer the problem!
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Agile-Asshatery
“Agile : doing the wrong thing faste...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Double loop learning
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Chunking
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Mechanism
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Adam Smith
“Division of labour” -
Wealth of Nations ...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Fredrick Winslow Taylor
The Principles of Scientific
...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Alfred P Sloan
Decentralised operations with
coordin...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Karl Marx
[The worker then
becomes] "depressed
spiri...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Mental models
1. Appreciation of a system
2. Underst...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Step 1: Appreciation of a System
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
What is a system?
“An interconnected set of elements...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
“Meaning exists in the
interaction between things,
n...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Feedback
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Balancing & Reinforcing
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Time
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Boundaries
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Holistic
“The systems approach
to problems focuses o...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Operation Cat Drop
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Fundamental
Attribution Error
“We're blind to our bl...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
System v Individual
95% of the
performance of an
org...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
GM Freemont
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
NUMMI
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Step 2: Understanding of Complexity
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Complicated systems
“[Taylor] has probably had a
gre...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Complex systems
“Linearity is seductive"
Dave Snowden
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Volunteers
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Is software development complex?
“It's tough to make...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Step 3: Thoughts on people
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Knowledge Work
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Motivation
“When the reward is the activity
itself--...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Step 4: Thoughts on groups
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Tribes
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Dunbar Number
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Principles for managing complex organisations
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Situational Awareness
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Shared Understanding
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Common Purpose
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Decentralised Decision Making
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Experimentation
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Trust
“Trust is the metric for the quality of social...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Battle of Trafalgar
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Examples of practices for complex organisations
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Teamverløtung
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Cross functional autonomous teams
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Collision space
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Community of Practice
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Pareto Team Stability
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Organisational Split
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Anything else you can think of?
• Visualisation
• Ha...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Complicated
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Complex
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
In Summary…
Software development, in an organisation...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Thank you!
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Sources
“What is the value of Social Capital” - Jabe...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
Images
http://a1.files.biography.com/image/upload/c_fi...
@chrisvmcd - ladies and gentlemen, the plane is no longer the problem
More Images
https://pixabay.com/en/clock-mechanism-h...
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Ladies and Gentlemen, the plane is no longer the problem

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On 28th December 1978, United Airlines flight 173 took off from JFK airport bound for Portland Oregon. Flight 173 was a DC8 long range airliner, 10 years old, recently overhauled & in the prime of its flying life. Shortly before it was due to land a warning light went off suggesting an issue with the landing gear, an issue that did not exist. After delaying landing and carrying out extensive checks flight 173 declared it's intention to land, however it never made it. Five minutes out from Portland International Airfield the plane ran out of fuel and crash landed with 10 fatalities and 24 serious injuries.

What had happened to cause the crash was not a mechanical fault, or lack of sufficient fuel to make the journey but quite simply an organisational one. After an air crash investigation it was declared that the accident was caused by "a breakdown in cockpit management and teamwork".

Fast forward to January 15th 2009 and US Airways Flight 1549 lands successfully on the Hudson river after multiple bird strikes caused all engines to fail. No lives were lost and the entire crew were awarded the Master's Medal of the Guild of Air Pilots and Air Navigators. The difference, after the disaster of Flight 173 all flight crew now have to go through "Charm School", extensive training on how to work as a team.

Compare this to the world of software development. We have all of the tools and technology at our finger tips to be able to deliver to our customers high quality software that meets their needs to almost anywhere in the world within hours or minutes of the work being declared complete but in many cases we still don't. And along the way it's often a painful experience as we strive to meet artificial deadlines while navigating company politics!

In this talk we'll explore why our organisations are structured in such a way that makes them ineffective. We'll look at what it takes to design more effective orgs... and we'll ask the question why hasn't Agile solved these problems for us already.

Published in: Software
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Ladies and Gentlemen, the plane is no longer the problem

  1. 1. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem ladies and gentlemen, the plane is no longer the problem
  2. 2. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Chris McDermott @chrisvmcd Coach/Conference Organiser http://leanagile.scot @LeanAgileScot 5th, 6th & 7th of October 2016
  3. 3. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem United 173
  4. 4. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Crew Resource Management
  5. 5. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem US Airways 1549
  6. 6. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Our tech stack is no longer the problem!
  7. 7. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Agile-Asshatery “Agile : doing the wrong thing faster” John Seddon
  8. 8. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Double loop learning
  9. 9. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Chunking
  10. 10. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Mechanism
  11. 11. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Adam Smith “Division of labour” - Wealth of Nations - 1776
  12. 12. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Fredrick Winslow Taylor The Principles of Scientific Management - 1911
  13. 13. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Alfred P Sloan Decentralised operations with coordinated control - 1920
  14. 14. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Karl Marx [The worker then becomes] "depressed spiritually and physically to the condition of a machine"
  15. 15. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Mental models 1. Appreciation of a system 2. Understanding of Complexity Theory 3. Thoughts on people 4. Thoughts on groups
  16. 16. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Step 1: Appreciation of a System
  17. 17. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem What is a system? “An interconnected set of elements which is coherently organised in a way that achieves something” Donnella Meadows
  18. 18. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem “Meaning exists in the interaction between things, not in the things themselves" Alicia Juarrero Interaction & Interdependence
  19. 19. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Feedback
  20. 20. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Balancing & Reinforcing
  21. 21. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Time
  22. 22. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Boundaries
  23. 23. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Holistic “The systems approach to problems focuses on systems taken as a whole, not on their parts taken separately.” Russell Ackoff
  24. 24. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Operation Cat Drop
  25. 25. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Fundamental Attribution Error “We're blind to our blindness.We have very little idea of how little we know.We're not designed to know how little we know.” Daniell Kahneman
  26. 26. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem System v Individual 95% of the performance of an organisation is attributable to the system (processes, technology, work design, regulations, etc) and 5% are attributable to the individual W Edwards Deming
  27. 27. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem GM Freemont
  28. 28. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem NUMMI
  29. 29. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Step 2: Understanding of Complexity
  30. 30. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Complicated systems “[Taylor] has probably had a greater effect on the private and public lives of the men and women of the twentieth century than any other single individual.” Jeremy Rifkin
  31. 31. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Complex systems “Linearity is seductive" Dave Snowden
  32. 32. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Volunteers
  33. 33. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Is software development complex? “It's tough to make predictions, especially about the future.” Yogi Berra
  34. 34. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Step 3: Thoughts on people
  35. 35. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Knowledge Work
  36. 36. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Motivation “When the reward is the activity itself--deepening learning, delighting customers, doing one's best--there are no shortcuts.” Dan Pink - Drive
  37. 37. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Step 4: Thoughts on groups
  38. 38. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Tribes
  39. 39. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Dunbar Number
  40. 40. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Principles for managing complex organisations
  41. 41. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Situational Awareness
  42. 42. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Shared Understanding
  43. 43. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Common Purpose
  44. 44. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Decentralised Decision Making
  45. 45. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Experimentation
  46. 46. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Trust “Trust is the metric for the quality of social connection” Marc Burgauer
  47. 47. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Battle of Trafalgar
  48. 48. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Examples of practices for complex organisations
  49. 49. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Teamverløtung
  50. 50. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Cross functional autonomous teams
  51. 51. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Collision space
  52. 52. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Community of Practice
  53. 53. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Pareto Team Stability
  54. 54. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Organisational Split
  55. 55. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Anything else you can think of? • Visualisation • Hack days • Three Amigos • …
  56. 56. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Complicated
  57. 57. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Complex
  58. 58. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem In Summary… Software development, in an organisation, is a complex social activity.To get the best results in this environment we might want to consider: • developing situational awareness; • creating shared understanding; • engendering a common purpose; • distributing decision making to those with the best information; • experimenting with new ideas and ways of working; • underpinned by trust.
  59. 59. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Thank you!
  60. 60. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Sources “What is the value of Social Capital” - Jabe Bloom : https://www.youtube.com/watch?v=7n4a1VOW7H8 “Culture is theTrue North - Scaling at Jimdo" - Arne Roock : http://www.infoq.com/articles/scaling-at-jimdo “Nilan Peiris and the culture of growth atTransferWise” - Boss Level Podcast : http://www.bosslevelpodcast.com/15
  61. 61. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem Images http://a1.files.biography.com/image/upload/c_fit,cs_srgb,dpr_1.0,h_1200,q_80,w_1200/MTMxMTc0MTUyNTc1OTIwNzcx.jpg http://bridgeforcefinancial.com/wp-content/uploads/2013/07/BIF-BIF7DanPink976.jpg http://valao.de/images/cms/jimdo/jimdo-logo.png http://www.newyorker.com/wp-content/uploads/2015/09/Angell-Yogi-Berra1-1200-630-23191047.jpg https://www.flickr.com/photos/27764576@N06/17241876888/in/photostream/ https://s-media-cache-ak0.pinimg.com/736x/7e/f9/1b/7ef91b6d360d4a6fd2e338bccde68078.jpg http://wisedecisions.com/wp-content/uploads/2014/03/Fotolia_8284502_M.jpg http://i.huffpost.com/gen/1295422/images/o-SCOTLAND-FANS-WEMBLEY-facebook.jpg
  62. 62. @chrisvmcd - ladies and gentlemen, the plane is no longer the problem More Images https://pixabay.com/en/clock-mechanism-hour-s-watch-works-544426/ http://ackoffcenter.blogs.com/.a/6a00d8345244ea69e20111688f4568970c-pi http://static1.businessinsider.com/image/53a4944aecad042a40e04921/daniel-kahneman-investors-need-to-stop-believing-they-can-know-the- future.jpg http://content9.flixster.com/question/53/76/67/5376679_std.jpg https://upload.wikimedia.org/wikipedia/commons/d/d6/Fugle,_%C3%B8rns%C3%B8_073.jpg http://img.gawkerassets.com/img/192pmyvahzkfsjpg/original.jpg http://5cience.net/userdata/images//275/b3e2b00a.jpg https://sherhaps.files.wordpress.com/2011/04/16959-helmet_cat.jpg http://gloriumtech.com/blog/wp-content/uploads/2015/01/coolv-moss-mh-round-2500x1443.jpg https://www.flickr.com/photos/27764576@N06/16831729184/in/album-72157651963367835/ https://www.flickr.com/photos/27764576@N06/14074504295/ http://blogs-images.forbes.com/actiontrumpseverything/files/2012/05/47311_Papel-de-Parede-Planeta-Terra_1600x12001.jpg https://nothinginbiology.files.wordpress.com/2015/10/doc.jpgP[

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