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Knowledge management thesis

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Introduction to my thesis :

Knowledge management is not a new science trend but an update of management principles. More and more companies prove their interest in Knowledge Management, but only few of them have deployed a KM system. This can be explained by the general non-comprehension of the KM goals and difficulties to deploy such a project.

However, as we will see; knowledge management gives a competitive edge and, secondly, has the capacity to enrich the knowledge of each employee. We can give, receive, exchange and update knowledge together.

While doing my research, I realised that heavy industry was forgetful of KM literature. However, this is a great arena to deploy it in since the effectiveness of the relationship, the technically high level of knowledge is present. So, why don’t we just do it?

Technical aspects are complex

Organisational assets

Relationships are direct and atypical

In some cases, commitment of the employees is complete

With these conditions, how can we integrate a KM system? What ideas could be useful? The answer could be found within the MCI10 matrix and concept.

Throughout this thesis, we will see points for both parts: KM as scope and core, and project management another one.

I wish every single project manager working for the heavy industry could approach this matrix and make it comfortable and convenient for his company. Finally, I wish I could develop this personal work as a complete thesis for the industry.



Key-words:

Project, Program, Know-why, Know-how to be, Know-how, Know-how to change

Published in: Business, Education
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Knowledge management thesis

  1. 1. Knowledge management projects How can we meet the success ? Analyses and suggestions regarding the heavy industry. Soutenance de thèse 14 octobre 2010 à l’EI CESI de Lyon par Christophe BUTY École d’Ingénieur du Centre des Études Supérieures Industrielles de Lyon, 19 avenue Guy de Collonges, 69130, Ecully dans le cadre du Mastère Spécialisé Management Par Projets (MSMPP) Directeur de thèse professionnelle : Nicolas BARISONE
  2. 2. « We need to write for oneself, that’s the only way to reach the people » Eugène Ionesco
  3. 3. Agenda <ul><ul><li>Saint-Gobain Glass, Eurofloat </li></ul></ul><ul><ul><li>MKT2 project management </li></ul></ul><ul><ul><li>Introduction to problematic </li></ul></ul><ul><ul><li>Bibliographical review </li></ul></ul><ul><ul><li>What is the KM ? </li></ul></ul><ul><ul><li>Heavy Industry analyses / Knowledge management project analyse </li></ul></ul><ul><ul><li>MCI10 </li></ul></ul><ul><ul><li>MCI10 set for Eurofloat </li></ul></ul><ul><ul><li>Conclusion </li></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  4. 4. Saint-Gobain 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY <ul><ul><li>Established in 1665 </li></ul></ul><ul><ul><li>Merged in 1970 with PAM </li></ul></ul>
  5. 5. Saint-Gobain 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY <ul><ul><li>Established in 1665 </li></ul></ul><ul><ul><li>Merged in 1970 with PAM </li></ul></ul><ul><ul><li>Four Business Units </li></ul></ul>
  6. 6. Saint-Gobain Glass & Eurofloat 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY <ul><ul><li>Flat glass </li></ul></ul><ul><ul><li>Coater glass </li></ul></ul><ul><ul><li>Coloured glass </li></ul></ul><ul><ul><li>Tinted glass </li></ul></ul><ul><ul><li>Laminated glass </li></ul></ul><ul><ul><li>Pattern glass </li></ul></ul><ul><ul><li>Eurofloat </li></ul></ul>
  7. 7. Agenda <ul><ul><li>Saint-Gobain Glass, Eurofloat </li></ul></ul><ul><ul><li>MKT2 Project management </li></ul></ul><ul><ul><li>Introduction to problematic </li></ul></ul><ul><ul><li>Bibliographical review </li></ul></ul><ul><ul><li>What is the KM ? </li></ul></ul><ul><ul><li>Heavy Industry analyses / Knowledge management project analyse </li></ul></ul><ul><ul><li>MCI10 </li></ul></ul><ul><ul><li>MCI10 set for Eurofloat </li></ul></ul><ul><ul><li>Conclusion </li></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  8. 8. MKT2 for float line <ul><ul><li>Teach, Learn </li></ul></ul><ul><ul><ul><li>Production equipment </li></ul></ul></ul><ul><ul><ul><li>Technical doings </li></ul></ul></ul><ul><ul><ul><li>Operations theory </li></ul></ul></ul><ul><ul><li>Capitalize: </li></ul></ul><ul><ul><ul><li>Specific production issues on line </li></ul></ul></ul><ul><ul><ul><li>Reflexes to own </li></ul></ul></ul><ul><ul><li>Share: </li></ul></ul><ul><ul><ul><li>A 300 years old know-how </li></ul></ul></ul><ul><ul><ul><li>A complex and specific know-how </li></ul></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY M anufacturing K now-how T ransfer T raining
  9. 9. MKT2 for float line 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Examples of MKT2 IT system, for further details, please contact Saint-Gobain directly.
  10. 10. MKT2 Project management <ul><ul><li>Managing the program with regards with specific needs, known project management methodologies </li></ul></ul><ul><ul><li>Organizing the content development, understand, analyse and improve the way to produce best practices, the whole regarding the right pedagogy. </li></ul></ul><ul><ul><li>Carry out the targeted communication </li></ul></ul><ul><ul><li>Hiring trainees, train and coach them </li></ul></ul><ul><ul><li>Managing the MKT2 project team across different departments </li></ul></ul><ul><ul><li>Maintaining the IT knowledge management system, performing its migration to new versions </li></ul></ul><ul><ul><li>Successfully modifying pedagogy scheme concerning the local special needs </li></ul></ul><ul><ul><li>Ensuring the shop floor involvement for the change management </li></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  11. 11. MKT2 Project management <ul><ul><li>Action plans to straighten up the program: </li></ul></ul><ul><ul><li>Small construction project management </li></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk
  12. 12. Agenda <ul><ul><li>Saint-Gobain Glass, Eurofloat </li></ul></ul><ul><ul><li>MKT2 project management </li></ul></ul><ul><ul><li>Introduction to problematic </li></ul></ul><ul><ul><li>Bibliographical review </li></ul></ul><ul><ul><li>What is the KM ? </li></ul></ul><ul><ul><li>Heavy Industry analyses / Knowledge management project analyse </li></ul></ul><ul><ul><li>MCI10 </li></ul></ul><ul><ul><li>MCI10 set for Eurofloat </li></ul></ul><ul><ul><li>Conclusion </li></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  13. 13. Introduction <ul><ul><li>I had experience mainly in manufacturing background </li></ul></ul><ul><ul><li>Why MKT2 is not used on the plant? To where can we “push” further? Bearing in mind knowledge management is far more interesting for a plant than e-learning </li></ul></ul><ul><ul><li>Consequently, MKT2 can be improve at least in a content manner </li></ul></ul><ul><ul><li>Knowledge management in manufacturing background is not heavily discussed by literature </li></ul></ul><ul><ul><li>Initially change management is not performed at all, operation shifts and shop floor is not committed with the program </li></ul></ul><ul><ul><li>My post-engineering degree in project management could be a key idea to grow the way to manage MKT2 </li></ul></ul><ul><ul><li>Knowledge management is a competitive advantage and allow us to learn a lot from issues, from people, from common knowledge in a plant </li></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  14. 14. Problematic <ul><ul><li>Knowledge management and manufacturing background? </li></ul></ul><ul><ul><li>How to understand and carry out users involvement issues </li></ul></ul><ul><ul><li>How to manage a knowledge management program and moreover, regarding its specifications? </li></ul></ul><ul><ul><li>What links can we set up between the manufacturing organisation and the existing communication aids? </li></ul></ul><ul><ul><li>“ Nowadays, knowledge management technologies are wrong: it is possible at least to manage content but surely not motivating knowledge developers to share their own knowledge [1] ” </li></ul></ul><ul><li>[1] The chief officer’s dilemma, Innovation creators, 2006 </li></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  15. 15. Agenda <ul><ul><li>Saint-Gobain Glass, Eurofloat </li></ul></ul><ul><ul><li>MKT2 project management </li></ul></ul><ul><ul><li>Introduction to problematic </li></ul></ul><ul><ul><li>Bibliographical review </li></ul></ul><ul><ul><li>What is the KM ? </li></ul></ul><ul><ul><li>Heavy Industry analyses / Knowledge management project analyse </li></ul></ul><ul><ul><li>MCI10 </li></ul></ul><ul><ul><li>MCI10 set for Eurofloat </li></ul></ul><ul><ul><li>Conclusion </li></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  16. 16. Bibliographical review 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Ardouin T., Ingénierie de formation pour l’entreprise, 2003, 2006 COMPREHENSION AFITEP, Le management de projets, Principes et Pratiques , AFNOR, 2000, 2ème éd TECHNIQUES Ballay JF., Tous managers du savoir : la seule ressource qui prend de la valeur en la partageant, 2002 Dieng-Kuntz R., Corby O., Gandon F., Méthodes et outils pour la gestion des connaissances : une approche pluridisciplinaire du knowledge management , 2001 D’Iribarne P., La logique de l’honneur, Gestion des entreprises et traditions nationales , Le Seuil, 1989 Durand R ., Guide du management stratégique : 99 concepts clés, 2003 Roulleaux-Dugage, M., L’organisation 2.0, développer la collaboration en réseau dans l’entreprise Eyrolles, Editions d’organisaiton. ,2007 Prax JY. , Le manuel du knowledge management: mettre en réseau les hommes et les savoirs pour créer de la valeur, 2007 et 2003 Rosinski P ., traduit de l'anglais par Brun S., Le coaching interculturel : comment favoriser un succès durable grâce aux différences : organisations, métiers, nationalités ,2009 PMI, A guide to the project management body of Knowledge-4th Edition (GUIDE PMBOK)-ANSI-PMI Global Standard , 2008 Zara O ., Le management de l’intelligence collective , 2008 ,2ème éd. Veybel L, Prieur P.; préf. Bousquié B., Le knowledge management dans tous ses états : la gestion des connaissances au service de la performance, 2003 William H., Rice IV., traduction Blondeel S., révision technique Jean-Yves Jeannas , Le guide du e-learning avec Moodle : version 1.9 , 2008
  17. 17. Agenda <ul><ul><li>Saint-Gobain Glass, Eurofloat </li></ul></ul><ul><ul><li>MKT2 Project management </li></ul></ul><ul><ul><li>Introduction to problematic </li></ul></ul><ul><ul><li>Bibliographical review </li></ul></ul><ul><ul><li>What is KM? </li></ul></ul><ul><ul><li>Heavy Industry analyses / Knowledge management project analyse </li></ul></ul><ul><ul><li>MCI10 </li></ul></ul><ul><ul><li>MCI10 set for Eurofloat </li></ul></ul><ul><ul><li>Conclusion </li></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  18. 18. What is the KM ? <ul><ul><li>Differences between data, information, and semantic attached information </li></ul></ul><ul><ul><li>Knowledge tacit vs explicit </li></ul></ul><ul><ul><li>Knowledge </li></ul></ul><ul><ul><ul><li>Know </li></ul></ul></ul><ul><ul><li>Skill </li></ul></ul><ul><ul><ul><li>Know-how </li></ul></ul></ul><ul><ul><li>Common memory (i.e. in a plant) </li></ul></ul><ul><ul><li>« Managing, through the organisation, knowledge and skills of the plant for a common share and enrichment » </li></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  19. 19. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk
  20. 20. What is the KM ? <ul><ul><li>Capitalising </li></ul></ul><ul><ul><ul><li>Experience feedback </li></ul></ul></ul><ul><ul><ul><li>Data Management System </li></ul></ul></ul><ul><ul><ul><li>Best practices </li></ul></ul></ul><ul><ul><ul><li>Formalising (field of influence, address book, main facts, traps to avoid, social & professional networks, customers) </li></ul></ul></ul><ul><ul><ul><li>Teaching stories </li></ul></ul></ul><ul><ul><li>Socialising </li></ul></ul><ul><ul><ul><li>Share, network, 2.0 internet, new generations, new ideas </li></ul></ul></ul><ul><ul><ul><li>Personal knowledge management </li></ul></ul></ul><ul><ul><ul><li>Made everybody know </li></ul></ul></ul><ul><ul><ul><li>Sharing activities depend on the decision making level of the organization </li></ul></ul></ul><ul><ul><ul><li>Ability and motivation to share ones knowledge, ones time and ones stress </li></ul></ul></ul><ul><ul><ul><li>Up sized model company (including suppliers, customers, practice and interest communities, project teams) </li></ul></ul></ul><ul><ul><li>Transferring </li></ul></ul><ul><ul><ul><li>Reproductive learning </li></ul></ul></ul><ul><ul><ul><li>Creative learning </li></ul></ul></ul><ul><ul><ul><li>E-Learning </li></ul></ul></ul><ul><ul><ul><li>Regarding the targeted public </li></ul></ul></ul><ul><ul><li>Renewing </li></ul></ul><ul><ul><ul><li>Innovate, create, reuse, divert ideas </li></ul></ul></ul><ul><ul><ul><li>Adaptation </li></ul></ul></ul><ul><ul><ul><li>Collaboration </li></ul></ul></ul><ul><ul><ul><li>Training </li></ul></ul></ul><ul><ul><ul><li>Creativity </li></ul></ul></ul><ul><ul><ul><li>knowing ones environment </li></ul></ul></ul><ul><ul><ul><li>Face mistakes </li></ul></ul></ul><ul><ul><ul><li>Promote the change capabilities of employees </li></ul></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  21. 21. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk
  22. 22. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk
  23. 23. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk
  24. 24. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk
  25. 25. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk
  26. 26. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk
  27. 27. What is the KM ? <ul><ul><li>Tools: IT, portals… </li></ul></ul><ul><ul><li>Projects origins: </li></ul></ul><ul><ul><ul><li>Intern initiative or </li></ul></ul></ul><ul><ul><ul><li>Top-down will from the general management </li></ul></ul></ul><ul><ul><li>Projects parameters </li></ul></ul><ul><ul><ul><li>Vision </li></ul></ul></ul><ul><ul><ul><li>Management and organisational changes </li></ul></ul></ul><ul><ul><ul><li>IT systems </li></ul></ul></ul><ul><ul><li>Need to split in small different projects </li></ul></ul><ul><ul><li>Four great project types </li></ul></ul><ul><ul><li>Different kinds of projects </li></ul></ul><ul><ul><li>Steps </li></ul></ul><ul><ul><ul><li>Diagnostic and analyze of KM needs/existing </li></ul></ul></ul><ul><ul><ul><li>Developed design </li></ul></ul></ul><ul><ul><ul><li>Deployment </li></ul></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  28. 28. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk
  29. 29. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk
  30. 30. Agenda <ul><ul><li>Saint-Gobain Glass, Eurofloat </li></ul></ul><ul><ul><li>MKT2 Project management </li></ul></ul><ul><ul><li>Introduction to problematic </li></ul></ul><ul><ul><li>Bibliographical review </li></ul></ul><ul><ul><li>What is KM? </li></ul></ul><ul><ul><li>Heavy Industry analyses / Knowledge management project analyse </li></ul></ul><ul><ul><li>MCI10 </li></ul></ul><ul><ul><li>MCI10 set for Eurofloat </li></ul></ul><ul><ul><li>Conclusion </li></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  31. 31. Heavy industry analyses <ul><ul><li>Heavy industry: raw materials transformation </li></ul></ul><ul><ul><ul><li>Linked with raw material costs, shipping delays and its production quality </li></ul></ul></ul><ul><ul><ul><li>Long-range profitability </li></ul></ul></ul><ul><ul><ul><li>Hard competition environment </li></ul></ul></ul><ul><ul><ul><li>Business markets more local than global </li></ul></ul></ul><ul><ul><ul><li>Very complex technical production, qualifications are essential </li></ul></ul></ul><ul><ul><li>KM program is most of the time managed technically by the IT department and strategically by Human Ressources department: gap between those two. </li></ul></ul><ul><ul><li>Key point: production department needs to be committed in the program </li></ul></ul><ul><ul><li>Share information and knowledge needed for work and maintenance departments </li></ul></ul><ul><ul><li>Creation of a knowledge directory </li></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  32. 32. Heavy industry analyses 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk
  33. 33. Heavy industry analyses <ul><ul><li>Capitalise production jobs doings </li></ul></ul><ul><ul><li>Making durable and improve production skills </li></ul></ul><ul><ul><li>Optimize production, avoiding mistakes </li></ul></ul><ul><ul><li>Create experts networks, make durable and keeping knowledge </li></ul></ul><ul><ul><li>Benefits for heavy industry unclear, adaptation / insertion to a plant not really easy </li></ul></ul><ul><ul><li>Not enough time, other priorities, production remains THE first priority </li></ul></ul><ul><ul><li>A great respect of hierarchy, people do not have initiatives </li></ul></ul><ul><ul><li>Not so many project management knowledge, consequently, the way to manage such a program is still groping </li></ul></ul><ul><ul><li>More of the half of industries does not have done any knowledge management </li></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  34. 34. Heavy industry analyses 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk
  35. 35. Heavy industry analyses 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk
  36. 36. Heavy industry analyses 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk
  37. 37. Heavy industry analyses 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk
  38. 38. Heavy industry analyses 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk
  39. 39. Agenda <ul><ul><li>Saint-Gobain Glass, Eurofloat </li></ul></ul><ul><ul><li>MKT2 project management </li></ul></ul><ul><ul><li>Introduction to problematic </li></ul></ul><ul><ul><li>Bibliographical review </li></ul></ul><ul><ul><li>What is the KM ? </li></ul></ul><ul><ul><li>Heavy Industry analyses / Knowledge management project analyse </li></ul></ul><ul><ul><li>MCI10 </li></ul></ul><ul><ul><li>MCI10 set for Eurofloat </li></ul></ul><ul><ul><li>Conclusion </li></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  40. 40. <ul><ul><li>Knowledge and Skills management for the heavy industry </li></ul></ul><ul><ul><li>I wish it is as applicable as possible to all manufacturers </li></ul></ul><ul><ul><ul><li>Complex analyses </li></ul></ul></ul><ul><ul><ul><li>Detailed, accurate </li></ul></ul></ul><ul><ul><ul><li>Change management </li></ul></ul></ul><ul><ul><ul><li>KM and project methodologies from an implementation project to a long term KM program </li></ul></ul></ul>MCI10 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  41. 41. <ul><ul><li>Knowledge management fields </li></ul></ul><ul><ul><li>Knowledge management objectives </li></ul></ul>MCI10 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY For further information, please contact me
  42. 42. MCI10 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY For further information, please contact me
  43. 43. MCI10 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY For further information, please contact me
  44. 44. MCI10 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY For further information, please contact me
  45. 45. MCI10 : KM program management 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Bureau de projet Objectifs an I Objectifs an II Projet an I Ressources Budget Contenu Comité de pilotage Chef de programme Animateur(s) Comité de changement Stratégie groupe Programme Vision Objectifs Indicateurs clefs Comité de direction Equipe dirigeante Equipes sur site -> Mutualisation des risques -> Décentralisation des décisions For further information, please contact me
  46. 46. Agenda <ul><ul><li>Saint-Gobain Glass, Eurofloat </li></ul></ul><ul><ul><li>MKT2 project management </li></ul></ul><ul><ul><li>Introduction to problematic </li></ul></ul><ul><ul><li>Bibliographical review </li></ul></ul><ul><ul><li>What is the KM ? </li></ul></ul><ul><ul><li>Heavy Industry analyses / Knowledge management project analyse </li></ul></ul><ul><ul><li>MCI10 </li></ul></ul><ul><ul><li>MCI10 set for Eurofloat </li></ul></ul><ul><ul><li>Conclusion </li></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  47. 47. MCI10: people oriented project 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY For further information, please contact me
  48. 48. MCI10: portal 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY For further information, please contact me
  49. 49. MCI10 Global management 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY For further information, please contact me
  50. 50. Agenda <ul><ul><li>Saint-Gobain Glass, Eurofloat </li></ul></ul><ul><ul><li>MKT2 project management </li></ul></ul><ul><ul><li>Introduction to problematic </li></ul></ul><ul><ul><li>Bibliographical review </li></ul></ul><ul><ul><li>What is the KM ? </li></ul></ul><ul><ul><li>Heavy Industry analyses / Knowledge management project analyse </li></ul></ul><ul><ul><li>MCI10 </li></ul></ul><ul><ul><li>MCI10 set for Eurofloat </li></ul></ul><ul><ul><li>Conclusion </li></ul></ul>14/10/2010, EI CESI, La gestion des projets KM, C.BUTY
  51. 51. Conclusion 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY For further information, please contact me
  52. 52. Merci 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY

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