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Christine Wade Training courses 2013


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Telecom Training courses for Avaya Red/Blue, Nortel, Cisco, Verint, WFO, VSICM, Siemens, Ericson, Alcatel and Adtran products.

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Christine Wade Training courses 2013

  1. 1. We are an independent company, providing Telecommunication Services. We haveprofessional Trainers & Engineers with over 15 years experience within theTelecommunication business. We provide Training, Consultancy, Implementation, andMaintenance on Avaya Red & Blue, Nortel Meridian1, Cisco, Verint, WFO, WFM, VSICM,Siemens, Ericson, Alcatel systems and applications and more.We’ve been involved as Trainers and Engineers consulting with many customers about theirtelephone system setup, installation & configuration requirements, and Customer Serviceneeds which enabled us to provide the right services e.g. implementation & configuration ofthe required telecommunication plan and deliver customized training courses.We know as no other that it can be a struggle for companies to get the rightTelecommunication infra structure that suits their needs. We provide an independent solutionof what equipment and configuration is needed and set up the architecture that is of beneficialto YOUR business.We develops bespoke training programs specific to the requirements of front and back-officeoperations. These programs are focused on your company and the level and detail of trainingyour people need for their skill set. We make sure they know and understand how to use thetechnology and make it perform for your business.Training and consultation can be delivered in English, Dutch, German, French, Spanish,Italian, Portuguese and Polish. Training documents can be provided in these languageswhen required.Administration CoursesWe provide a complete range of administration courses for Avaya Aura Call Centre,Symposium Call Centre, Meridian 1 and Cisco UCE, WFO, etc. These courses aredesigned for Call Centre Supervisors, managers, IT staff on the different phone systemincluding: • Real Time & Historical Reporting • Report Wizard design • Scripting • Outbound Campaign Management/Predictive Outbound • Multi Media/Web Chat and Agent Desktop • Call Recording & Evaluation/Call Recording Administration & Reporting • ......and more
  2. 2. Administration Courses• Avaya Aura Contact Center 6.0 & 7.0/ Avaya Call Center NES 7/CCM6• Avaya Aura Contact Center Call Recording/ Avaya WFO from v 7.0• Avaya Aura Contact Center Express 6.0/Avaya Call Center NES Express7• Contact Centre Management Information System (CC MIS 6.0 & 6.1)• Symposium Contact Center• Symposium Express Contact Center• Avaya Interaction Center/Operation Analyst (AIC/OA) v.7.2Technical CoursesOur Technical courses are designed to give you the skills to understand, implement, andconfigure your PABX / CS1K, CS2K and voicemail system. This also includes the SessionManager, System Manager, Workforce Optimization (WFO), Telephony Manager,OTM, CallPilot Desktop Messaging, etc. These courses are designed for IT Administratorswho are responsible for the day-to-day maintenance on their system within their companyand for engineers who are responsible for implementation and configuration of the systemincluding e.g.: • Basic and Advanced Administration • Dial Plan • SIP Connectivity • Network Routing • Voice Mail & Messaging • Workforce Management Install & Config • .......much more Technical Courses • Avaya Aura Session • Avaya Aura System Manager • Avaya Communication Manager • Avaya Call Manager System • Avaya IP Office • Avaya One-X Portal • Avaya One-X Mobile • CS1K & CS2K • CallPilot • Workforce Optimization • Meridian Mail Administration
  3. 3. Phone Set & Attendant Console Courses• Attendant Console 2250• Smile (version 2 and 3) Console• Avaya One-X Attendant Console• Telephone training (e.g. Desk phone IP 1100 series, 1400 series, Agent/Supervisor Desktop (Soft Phones), 3000 series, Dect Phones, IP Office 1600 series-1603, 1608, 1616-,IP Office 9000 series-9400, 9500, 9600-, IP Office One X Portal, etc.) Workshops• Avaya Red & Blue Design and Architecture Workshops These workshop gives you an in depth knowledge of the different systems and applications, how they linked together, how they work as standalone and their features. These workshops are especially designed for Sales people and Project Managers. Administration and Phone set Courses• Cisco Unified Contact Center Enterprise Agent Desktop• Cisco Unified Contact Center Enterprise Supervisor Desktop• Cisco UCEE Reporting• Cisco Telepresence• Cisco WebEx/Jabber?IM• Cisco IP Phone Agent training• Cisco Call Manager Attendant Console• Cisco Telephone Training (e.g. 7970, 7906, CP-6921, 9645, 7945, 7965, 7937………and more) Administration Courses• Call Recording • Quality Monitoring Administration • Quality Monitoring Supervisor Administration • IT System Administration
  4. 4. VMware vSphereThis course explores installation, configuration, and management of VMware vSphere®,which consists of VMware vSphere® ESXi™ and VMware® vCenter Server™. The betacourse is based on prerelease versions of ESXi 5.1 and vCenter Server 5.1. We also provide Telephone set training for Siemens, Ericson, Samsung & Alcatel! If you can’t find the course you are looking for please contact us! +353 87 397 5933 The entire above courses can be fully customized to the needs of your company!