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Service Design Global Conference 2014 –  Best Slides

A selection of great slides from this years Service Design Global Conference in Stockholm, 7-8 October 2014 #SDGC14

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Service Design Network Global Conference
Best slides, Stockholm, October 2014
Wim Rampen, Delta Lloyd Group
Customer Experience is becoming more
important in Marketing
Nathan Shedroff
Additional qualitative values drive total value
and are usually ignored by business KPIs
Veryday
Progressive Insurance found a „service way“ to
reduce costs and increase customer satisfaction
Denis Weil
New form of design: Businesses created from a
Service Design perspective, e.g. AirBnB
Mark Levy, AirBnB
Holistic tasks of AirBnB’s Chief Employee
Experience Officer

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