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Deploying Apple in the enterprise: An IBM case study


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Presentation from Chris Pepin and Cary Thomas at MacIT conference on January 26, 2012 in San Francisco, CA

Published in: Technology, Business
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Deploying Apple in the enterprise: An IBM case study

  1. 1. MacIT ConferenceJanuary 26, 2012IT842: Deploying Apple in the EnterpriseAn IBM case study © 2012 IBM Corporation
  2. 2. IBM at a glance $106.9B revenue (2011) ~427,000 full time regular employees; ~100,000 contractors A highly diverse workforce: Operations in 170 countries • 50% of employees have less than 5 years of service Key business segments – Global Technology Services • 62% of employees are in services – Global Business Services – Systems and Technology Group • 50% of employees work remotely – Software Group2 © 2012 IBM Corporation
  3. 3. Information Technology @ IBM ~550,000 primary workstations. 95% Lenovo laptops, 5% desktops Corporate policy allows personally-owned devices to be used provided they are secured 95% of primary workstations are Microsoft Windows, 5% Linux and Apple Macintosh. Users have administrative rights Lotus Notes, IBM Sametime and Lotus Symphony rich client applications. On Demand Workplace corporate web portal, IBM Connections and public social media access. Remote access solutions to connect to the IBM corporate network. Employee-focused help has evolved from manual, labor-based services to automated, online services3 © 2012 IBM Corporation
  4. 4. Enterprise mobility @ IBM Corporate policy allows the use of personally- owned mobile devices Apple iOS, Google Android and RIM BlackBerry are the most popular mobile platforms 100,000+ employees with smartphone and tablet access to corporate email, contacts and calendar Most employees pay a portion of mobile expenses4 © 2012 IBM Corporation
  5. 5. Why Apple in the enterprise? IBM produces a variety of software products for Mac OS/X and iOS (e.g. Lotus Notes, IBM Sametime, Lotus Symphony, Lotus Traveler, Cognos mobile etc.)  Developers  Sales Choice and flexibility for employees  Employee satisfaction  Increased productivity  Attract and retain top talent5 © 2012 IBM Corporation
  6. 6. Usage of Apple products at IBM ~10,000 ~30,000 ~10,0006 © 2012 IBM Corporation
  7. 7. Mac @ IBM7 © 2012 IBM Corporation
  8. 8. BlueMac application installer8 © 2012 IBM Corporation
  9. 9. iPhone and iPad @ IBM Software: iOS 4.3 or above, IBM Lotus Traveler, Lotus Mobile Connect (clientless VPN). Limited number of employees with full VPN access, IBM Sametime and IBM Connections Hardware: iPhone 3GS or above (encryption); iPad 1 and 29 © 2012 IBM Corporation
  10. 10. Enterprise application store A catalog of mobile applications for the enterprise Typically includes applications from both the public mobile application stores as well as custom, in-house applications Compliments “required” applications IBM is a member of the iOS Developer Enterprise Program and iOS Developer Program10 © 2012 IBM Corporation
  11. 11. IBM Endpoint Manager for Mobile Devices Safeguard Enterprise Data: Selectively wipe enterprise data when devices are lost or stolen and configure and enforce passcode policies, encryption, VPN, and more. Flexible Management: Secure and manage employee- and corporate-owned mobile devices using a combination of email-based and agent-based management, while preserving the native device experience Maintain Compliance: Automatically identify non-compliant devices and take action by denying email access or by issuing user notifications until corrective actions are implemented Unified Infrastructure: Leverage a single infrastructure to manage and secure all of your enterprise devices: smartphones, media tablets, desktops, laptops, and servers Apple iOS, Google Android, Symbian, and Microsoft Windows Phone11 © 2012 IBM Corporation
  12. 12. Websphere Portal Provides multi-channel web experience capabilities by providing targeted look and feel based upon personalization, rules and device used to access the portal site Extend Portal web experience to mobile devices though the use of Portal themes for smartphones Use WebSphere Portals built-in support for markups and client detection to redirect mobile users to a specialized new mobile theme optimized for smartphone devices Create native-looking smartphone Portal themes using familiar technologies and skillsets (HTML, CSS, Javascript)12 © 2012 IBM Corporation
  13. 13. IBM Connections Profiles Home page Find the people you need See whats happening across your social network Communities Work with people who share common roles and expertise Social Analytics Discover who and what you don’t know Files via recommendations Post, share, and discover documents, presentations, images, and more Micro-blogging Wikis Reach out for help your social network Create web content together Activities Bookmarks Organize your work and tap your Save, share, and discover bookmarks professional network Forums Blogs Exchange ideas with, and benefit from Present your own ideas, and learn the expertise of others from others13 © 2012 IBM Corporation
  14. 14. IBM Connections Mobile IBM Connections supported on: – Apple iPhone and iPod Touch – Apple iPad Support for Profiles board, Communities, Files, Bookmarks, Forums, Wikis and Home Page 14 © 2012 IBM Corporation
  15. 15. IBM Connections is IBMs strategic tool for collaborationIBM Connections It enables IBMers to develop, nurture, and remain in contact with a network of their colleagues; facilitates increased communication across organizations and geographies and the exchange ofintegrated services best practices; accelerates knowledge sharing and awareness and improves responsiveness. The benefits of Collaboration & Networking are significant to Individuals & Organizations Community Share Activities Communities Individual Share Wiki Files Blog Person Bookmarks Profile & Social Network Micro-blogging  87% of IBMers collaborating with others in communities increase skills  84% access experts quicker  84% share knowledge with others More heads  77% reuse assets are better than oneIBM Connections on w3 Metrics:  74% increase their productivity  630,000+ Profiles  64% improve personal reputation  74,800+ Communities  59.9% increase sales  105,100+ Bloggers  42.4% improve customer satisfaction  1.33M+ Bookmarks Source: Gina Poole - How to Use Social Software in IBM to Grow Your Career Luba Cherbakov – Future of the Intranet (Feb 5 2010)  203,300+ Activities  7.1M+ file downloads  37.9M+ Wiki page views As at Dec 2011 More experts, more information,15 more knowledge Corporation © 2012 IBM
  16. 16. IBM SametimeEnterprise Instant Messaging & Web Conference16 © 2012 IBM Corporation
  17. 17. IBM Sametime Mobile for iOS  A native client for iPhone and iPad devices17 © 2012 IBM Corporation
  18. 18. Universal E-mail Access VPN Installed client Browser Mobile device IBM Lotus Notes IBM Lotus iNotes IBM Lotus Notes Traveler Online and offline support for e-mail and applications18 © 2012 IBM Corporation
  19. 19. For more information • IBM Endpoint Manager for Mobile Devices – • IBM Mobile Technology Preview – • Try IBM’s software for Apple for yourself – Lotus Greenhouse – Apple App Store • Engage your IBM sales representative – Software – Managed mobility services19 © 2012 IBM Corporation
  20. 20. Links • IBM Mobile Enterprise Services – • FaceBook – • Slideshare – • Twitter – • YouTube – • Blog – © 2012 IBM Corporation
  21. 21. Questions?21 © 2012 IBM Corporation
  22. 22. Thank you! Chris Pepin Cary Thomas IBM Mobile Technology Evangelist Collaboration Solutions Technical Professional; Mac Community Leader © 2012 IBM Corporation