Building a Smarter Workplace


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Presentation from Arthur Chiang, IBM VP of Workplace Service at Cloud Connect Conference in Santa Clara, CA on 8 March 2011

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  • 03/08/11 It’s a tough environment out there, lots of convergence and opportunities being created to build the next level of innovation and computing power. The Collaboration Agenda is about making people more productive in the context of the work they do everyday Leveraging people means developing and exploiting trusted connections to other people, processes and information, when and where that leverage is needed
  • A lot is happening in the world today, from a technology and business perspective. There is a proliferation of devices, tablets, new workers, and information that is creating a new workplace. This proliferation is also creating problems and challenges for CIOs and IT departments. As people struggle with this innovation and opportunity, IBM and others are going to be able to help and define a way for companies to be successful. “ Worldwide Smartphone 2010-2014 Forecast Update: June 2010,” IDC, June 2010. - Over 250M smartphones...... “ Driving the Adoption of IT Self-Service,” Gartner, February 2010. - 40% of IT service and support requests can be resolved......... “ Understanding Information Worker Smartphone Usage,” Forrester, November 2009.- Nearly 25% of workers use a smartphone that is not company supported “ Worldwide and U.S. Media Tablet 2010-2014 Forecast Update,” IDC, September 2010. - media tablet shipments will grow from 13.1M in 2010 ........ “ The State of Social Business: 2009 Survey Results,” IDC, December 2009. - 57% of US workers use social media........ “ Measuring the Pain: What is Fragmented Communication Costing Your Enterprise?”, – 5.3 hours wasted per employee… --
  • Astra Zeneca – Bank of Tokyo Mitsubishi - Polish National Police -
  • 03/08/11 Future is now. Make dust or eat dust.
  • 3 pillars. Underlying theme is security.
  • SocialBlue is the new name for Beehive which is similar to Facebook http:// IBM leverages IBM Lotus Connections inside the company as well as an external deployment, outside the company on to collaborate with customers Unlike other companies, IBM does not block access to social media sites like Facebook, Twitter, LinkedIn, etc. IBM’s social computing guidelines on http://
  • Cloud is the common ground or the platform to launch
  • Building a Smarter Workplace

    1. 1. Building a Smarter Workplace Arthur Chiang – IBM Vice President of Workplace Services March 2011
    2. 2. ...about people; its social ... about creating a culture for innovation … about enabling employees to focus on their work, instead of the complexity of technology ... about business transformation Today’s Workplace is… ... working anywhere, anytime
    3. 3. Being Driven by Key Trends <ul><li>Over 250 million smart phones shipped in 2010, growing at 25% through 2013 </li></ul><ul><li>Media tablet shipments will grow from 13.1M in 2010 to 57.5M in 2013 (45% CAGR) </li></ul><ul><li>57% of US workers use social media for business purposes at least once per week </li></ul><ul><li>Information created will increase by 5x </li></ul>Sources: IDC; Gartner; IBM analysis <ul><li>Nearly 25% of workers use a Smartphone that is not company-supported – creating one of the most significant security concerns </li></ul><ul><li>5.3 hours wasted per employee, per week due to inefficient processes </li></ul><ul><li>40% of IT service and support requests can be resolved through self-service; only ~5% actually are </li></ul>
    4. 4. People are Working Differently <ul><li>Within six years, workers will collaborate 80 % of their time </li></ul><ul><li>Work will flow seamlessly, fluidly, across fully connected and visible processes </li></ul><ul><li>Work increasingly will involve external partners </li></ul><ul><li>Agility will become a key performance metric </li></ul><ul><li>Proactive processes will be strengthened with predictive capabilities </li></ul><ul><li>Work will not be centered on an organization but on a community of people </li></ul><ul><li>Batch processing will be forgotten; real-time will be the new normal </li></ul>Source: IBM CEO Study 2010
    5. 5. Industries are Evolving to a New Workplace <ul><li>Pharmaceuticals </li></ul><ul><li>Getting to market faster </li></ul><ul><li>Enabling greater productivity, better collaboration , and faster decision-making through smart phones </li></ul><ul><li>Reducing total cost of ownership for mobile services by 30% </li></ul><ul><li>Banking and Financial </li></ul><ul><li>Creating new business </li></ul><ul><li>Providing a flexible work environment by enabling anywhere, anytime work through cloud computing </li></ul><ul><li>Reduce cost of replacing PC’s while supporting a variety of employee work styles </li></ul><ul><li>Public Sector </li></ul><ul><li>Increasing city safety </li></ul><ul><li>Improving police force operations by enabling officers to check identity and visa status through mobile devices </li></ul><ul><li>Reducing the amount of time to submit a query and eliminating errors </li></ul>
    6. 6. The Workplace of the Future is Now Technology has converged to enable the next phase of the Internet to be personalized, interactive, mobile, device independent and connected to the Cloud That infrastructure must help businesses move to the new workplace
    7. 7. Enablers of a Smarter Workplace
    8. 8. Enterprises are Internal and External Social Networks <ul><li>Humans are social and want to communicate </li></ul><ul><li>The web is social </li></ul><ul><li>A social business embraces networks of people to create business value </li></ul><ul><li>Teams work faster with one another, generating more ideas </li></ul><ul><li>Workers bypass bottlenecks to share knowledge and react faster </li></ul>
    9. 9. Importance of Social Business for Standout Organizations People are transforming the way they interact...and this transformation is impacting the way business is being done 95% of standout organizations will focus more on “getting closer to the customer” over the next 5 years. – IBM CEO Study 2010 Standout organizations are 57% more likely to allow their people to use social and collaborative tools. – IBM CHRO Study 2010 Why Social Business is important... 69% of respondents report measurable business benefits from Web 2.0 tools, including better access to knowledge, lower costs of doing business, and higher revenues. – McKinsey Global Survey 2009
    10. 10. IBM Embraces Social Computing <ul><li>Innovation Jam: 150,000 people, 46,000 ideas, $100M invested </li></ul><ul><li>IBM brand strategy starts with the employee </li></ul><ul><li>Surfacing experts in media: “I’m an IBMer” </li></ul><ul><li>Surfacing experts on the web both inside and outside the firewall </li></ul>“ Use social media as a means to expose IBM’s experts and expertise to the world” - Adam Christensen, IBM Social Media Communications
    11. 11. Mobility Has Tremendous Potential and Challenges <ul><li>The ability to work anywhere, anytime from any device </li></ul><ul><li>Smartphones and tablets are exploding in the marketplace from a variety of vendors and platforms </li></ul><ul><li>Personally owned devices are gaining traction in the enterprise </li></ul><ul><li>Security is a key area of concern for enterprises of all sizes </li></ul>
    12. 12. Enabling End to End Mobility in the Workforce <ul><li>Business challenges: </li></ul><ul><li>Deliver differentiated and enhanced guest services, especially for corporate clients and hotel owners; architect solution for mixed global e-mail platforms for 5,000+ end users with smartphones </li></ul><ul><li>Solution: </li></ul><ul><li>A managed and integrated solution: </li></ul><ul><li>Enterprise mobility services for BlackBerry®, iPhone and iPad lifecycle </li></ul><ul><li>Email, web and calendar access and support with end user help desk </li></ul><ul><li>Build m obility device access to business intelligence for operations reporting </li></ul><ul><li>Benefits: </li></ul><ul><li>Adoption of mobility computing solutions deliver clear business value and employee productivity improvements </li></ul><ul><li>Changed how technology innovation is delivered in the corporation </li></ul><ul><li>Improved total cost of ownership and infrastructure savings that enable for 30 percent smartphone growth over 5 years </li></ul><ul><li>Subscription-based pricing simplifies billing and tracking and helps predict costs </li></ul><ul><li>Solution components: </li></ul><ul><li>IBM Mobile Enterprise Services solution, including: </li></ul><ul><ul><li>BlackBerry® Enterprise Server, iPhone and iPads </li></ul></ul><ul><ul><li>E-mail, Web and calendar support </li></ul></ul><ul><ul><li>End user help-desk capability </li></ul></ul><ul><ul><li>Enterprise application support for smartphones </li></ul></ul>Industry: Hotel and Hospitality
    13. 13. What is Cloud? <ul><li>End users have been using Cloud and software as a service (SaaS) for many years </li></ul><ul><li>Cloud is a new consumption and delivery model </li></ul><ul><li>Cloud computing helps enterprises transform business and technology </li></ul><ul><li>Public, private and hybrid Clouds </li></ul>
    14. 14. Cloud Advantages <ul><li>Do more with less </li></ul><ul><li>Reduce capital and operational expenses </li></ul><ul><li>Reduce risk </li></ul><ul><li>Ensure right levels of security and resiliency </li></ul><ul><li>Higher quality services </li></ul><ul><li>Improve quality and deliver new services </li></ul><ul><li>Business agility </li></ul><ul><li>Expand or contract based on business needs </li></ul>
    15. 15. Leveraging Desktop Cloud to Enable Secure Mobility <ul><li>Desktop Virtualization enables a safe and secure mobility implementation </li></ul><ul><li>Data remains in the data center not on the device. </li></ul><ul><li>Applications remain in the data center not on device. </li></ul><ul><li>Legacy application can be supported on mobile devices. </li></ul><ul><li>Support for personal mobile device use. </li></ul>Why is this important? <ul><li>Challenges </li></ul><ul><li>Easily lost </li></ul><ul><li>Target for theft </li></ul><ul><li>Consumer grade security </li></ul><ul><li>Consumer grade device management </li></ul><ul><li>Requires OTA support processes </li></ul>
    16. 16. Mobility and Cloud for Secure Mobile Solutions in Healthcare Mobility…… bringing healthcare to the point of care …… . data is more secure in the data center …… . immediate access to critical information …… . patient information entered quickly, easily and once …… . support the highly collaborative healthcare environment <ul><li>Home healthcare </li></ul><ul><li>Nurse arrives. Checks and records patient information. </li></ul><ul><li>Connects to Bluetooth device. </li></ul><ul><li>Sends information to the data center wirelessly. </li></ul>Patient portal - Access via any device. - Learn about procedure. - Preventative care. - Viewing records. - Understanding rights. - Care reminders. <ul><li>Nurse on rounds </li></ul><ul><li>- Checks each patients chart. - Noting vital signs and medications, logs her observations. </li></ul><ul><li>Never pushed a cart or waited for a station. </li></ul><ul><li>Devoting more time to patient care. </li></ul>Doctor at home or mobile - Off shift doctor gets a call. - Using an iPad, pulls patient record. - Checks medical references and send instructions.
    17. 17. <ul><li>Information Technology : what tools and technologies are needed to enable various personas to effectively do their job and drive innovation? What is the role of the Cloud? </li></ul><ul><li>Human Resources : what are the right policies, guidelines and programs? How do you manage a transitional workforce? </li></ul><ul><li>Legal : what are the legal requirements in different geographies? </li></ul><ul><li>Security : how do you ensure your intellectual property is secure on a variety of devices and on the Cloud? </li></ul><ul><li>Learning : how do you educate your workforce about this new way of working? How do you bridge the generation gaps? </li></ul><ul><li>Communications : how do you make sure your workforce hears key messages? How do you make sure you hear your workforce? </li></ul><ul><li>Governance : how do we align IT strategy with business strategy and ensure that we are on track to achieve our goals? </li></ul>Getting Started Visit IBM at Booth 402!
    18. 18. Questions?
    19. 19. <ul><li>Thank You! </li></ul>