Ch. 2 Entrepreneurship Skills

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Ch. 2 Entrepreneurship Skills

  1. 1. Chapter 2-Entrepreneurship Skills Business Ownership Spring 2007 Williams C. Greene, (2000). Entrepreneurship Ideas in Action. Cincinnati, OH: South-Western.
  2. 2. Lesson 2.1 Communication Skills <ul><li>Businesspeople communicate by writing letters and memos, talking on the telephone, and meeting with customers, suppliers, bankers, employees, and others. </li></ul><ul><li>Successful entrepreneurs need to master all types of communication </li></ul>
  3. 3. Writing Skills <ul><li>The rules of writing effective Business Letters </li></ul><ul><li>Type all formal correspondences </li></ul><ul><li>Spell names and addresses correctly </li></ul><ul><li>Always date the correspondence </li></ul><ul><li>Use names and titles of people appropriately </li></ul><ul><li>Be direct and positive </li></ul><ul><li>Be persuasive and specific </li></ul><ul><li>Avoid fancy language </li></ul><ul><li>Be polite </li></ul><ul><li>Use appropriate closing (Sincerely) </li></ul><ul><li>Spell Check (pg. 25-26) </li></ul>
  4. 4. Memos <ul><li>A memorandum is a short written form of business communication that has a set format. </li></ul><ul><li>See format on page 26 </li></ul>
  5. 5. Speaking Skills <ul><li>Telephone Conversations </li></ul><ul><li>Speak clearly </li></ul><ul><li>Be cheerful </li></ul><ul><li>Speak Politely </li></ul><ul><li>Plan what you are going to say </li></ul><ul><li>Take notes </li></ul><ul><li>(pg. 27) </li></ul>
  6. 6. Speaking Skills <ul><li>Talking to customers </li></ul><ul><li>Shake hands and make eye contact </li></ul><ul><li>Show interest in what customers say </li></ul><ul><li>Speak clearly </li></ul><ul><li>Be patient (pg. 28) </li></ul><ul><li>Thank the person </li></ul>
  7. 7. Listening Skills <ul><li>Are you a good listener? </li></ul><ul><li>Focus on the person speaking </li></ul><ul><li>Try to understand what the other person is saying </li></ul><ul><li>Ask questions for clarification </li></ul><ul><li>Take notes </li></ul><ul><li>(pg. 29) </li></ul>
  8. 8. Class Activity <ul><li>Story Telling Activity </li></ul>
  9. 9. Lesson 2.3 Problem-Solving Skills <ul><li>Once you own your own business, you will have to make decisions and solve problems every day </li></ul>
  10. 10. Problem Solving Model Define the Problem Gather Information Identify Various Solutions Evaluate Alternatives Take Action Evaluate the Action Model seen on pg. 39 Think of a Problem you currently have?
  11. 11. Group Problem Solving <ul><li>Brainstorming is a creative group problem-solving technique that involves generating a large number of fresh ideas. </li></ul><ul><li>Consensus-Based Decision Making involves a consensus from group members-a consensus is agreement among a group of people (pg. 40-41) </li></ul>

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