ABSS Comprehensive is an alternative support for your BlackBerry Enterprise Server environment. As a certified BlackBerry Alliance Elite Member, Vox Mobile has been delivering ABSS since 2006. ABSS is for organizations that have decided not to purchase BlackBerry Technical Support delivered by Research in Motion. Business messaging has become mission critical and organizations have adopted an assurance mentality of support for their growing and diversified mobile environments. Our U.S. based Mobility Engineering and Support Center provides 24x7 access to BlackBerry certified technicians with a direct escalation path to RIM.

1. Authorized BES Support Services,
Comprehensive
ABSS Comprehensive is an alternative support for your BlackBerry Enterprise
Server environment. As a certified BlackBerry Alliance Elite Member, Vox
Mobile has been delivering ABSS since 2006. ABSS is for organizations that
have decided not to purchase BlackBerry Technical Support delivered by Re-
search in Motion. Business messaging has become mission critical and or-
ganizations have adopted an assurance mentality of support for their growing
and diversified mobile environments. Our U.S. based Mobility Engineering and
Support Center provides 24x7 access to BlackBerry certified technicians with a
direct escalation path to RIM.
6 + Years of Enterprise Mobility
Management
ABSS Comprehensive Delivers:
200 North American Clients including 100
 Software Releases; service pack/maintenance releases and full version upgrades included. of the Fortune 500
 24/7 End-user Technical Support
Mobile Platform Services
 10 named callers
 Professional Services
 BlackBerry Health Check
 8 Hours of Mobile Engineering Service  Managed BES
o BlackBerry Certified
 Managed ActiveSync
 Server Monitoring
Support Specialist
 Assigned Support Account Manager if  Mobile Application Development
over 1,500 Devices
o BlackBerry Certified
 Web Portal for incident creation, ticket Mobile Managed Services
Server Support Specialist
view, and knowledge base
 Mobile Procurement Management
 Discount Mobile Engineering Service
o BlackBerry End-User Helpdesk
 Technical Certified
Solution Designer
 Wireless Expense Management
 Device Configuration Services
Authorized BES Support Services, Comprehensive Pricing
Cross Industry Clientele Including
Item Annual Fee Manufacturing, Healthcare, Legal,
Accounting & Finance
Base Service Fee— 500 users included $8,500
24/7 US Based Mobility Engineering and
Support Center
Users 501—1500 $15
Industry Proven Proprietary Mobile
Users 1501– 3000 $14
Support Systems
www.voxmobile.com 888.678.0551