ICI eCommerce case study


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ICI eCommerce case study

  1. 1. Case Study Salmon appointed ICI Paints Regional Systems Integrator – responsible for Application Management and Support Salmon awarded a two year contract extension. Challenge ICI Paints decided to go out to tender to partner with a European Systems Integrator to provide Application Management and Support (AMS) for their pan-European consumer websites. Solution “We selected Salmon due to Salmon were selected for their ability to develop new websites, provide their successful track record advice on technical design, simplify ICI’s existing solutions and help minimise operational cost. As a result Salmon now support over 30 of delivering eCommerce consumer facing websites for ICI Paints (websites which include leading solutions and their knowledge brands Dulux, Cuprinol and Hammerite). and expertise in IBM’s Benefits WebShere Commerce. Salmon provide a continually evolving service to meet changing requirements, priorities and cost pressures of ICI. In reflection We are very happy with of this, ICI recently awarded Salmon a further two year Application the level of service Salmon Management and Support contract extension. provide. Incidents are dealt Over a period of 4 years Salmon has helped ICI Paints realise significant cost savings, through both strategic and tactical with quickly and resolved initiatives. Overall costs have been reduced by a massive 90%. to a high standard and they A robust Service Level Agreement ensures a common understanding consistently meet the web site in relation to the service ICI demands from Salmon, covering availability targets.” priorities, responsibilities and a guarantee for the time it takes to resolve issues. Jo Upton, Salmon support team additionally consult on the technical design eBusiness Manger for UK of the sites, supporting promotions or updating pricing. At the same & Ireland business of ICI Paints time the team review all code and implement changes in order to ensure the sites are running as efficiently and effectively as possible. Salmon support team also support strategic website development projects that sit outside of the Support contract, giving ICI continuity and consistency. Unique Approach • Unique Solutions
  2. 2. About Salmon Salmon is a highly innovative global systems integrator whose commitment to on-time, on-budget projects is increasingly embraced by the leading names in retail, insurance and financial services markets. Since 1989, leading brands have been turning to Salmon for its ability to build, integrate and support business-led systems that add measurable competitive value to their day-to-day operations – and to their bottom line. Salmon quickly understand business needs, creates realistic development schedules, and efficiently delivers solutions to plan; based around an ethos that marries a depth and breadth of development skills, with a management process that removes virtually all risk from successful project roll-outs. Customers include Argos, Boots, Bristol & West, Halfords, Novae, Swiss Re and W.R. Berkley. Salmon is headquartered in Watford, Hertfordshire and has offices in the US, China and Australia. For more details about Salmon visit www.salmon.com. Salmon Limited 64 Clarendon Road Watford Herts WD17 1DA Tel: +44 (0)1923 320000 Fax: +44 (0)1923 320023 Email: info@salmon.com www.salmon.com Unique Approach • Unique Solutions *All rights reserved. All company and product names, brands and symbols mentioned herein are brand names and/or registered trademarks of their respective owners.