Writing Policies & Procedures

4,187 views

Published on

Designed as a (very rushed) 8-hour course, this material presents the common concerns and obstacles facing writers of effective policy/procedure manuals. The participants and I agreed that the content should have been presented over two days, not one.

Published in: Education, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
4,187
On SlideShare
0
From Embeds
0
Number of Embeds
8
Actions
Shares
0
Downloads
234
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Writing Policies & Procedures

  1. 1. Writing Procedures,Instructions, and Manuals Facilitated by Chris Friend The John Scott Dailey Florida Institute of Government at the University of Central Florida
  2. 2. Writing Policies, Procedures, and Manuals IntroductionsNameDepartment in the CountyJob TitleYears of ServiceNature of Your Work/Procedure The John Scott Dailey Florida Institute of Government at the University of Central Florida
  3. 3. Writing Policies, Procedures, and Manuals Today’s AgendaThe GoalsThe WordingThe DesignThe Process The John Scott Dailey Florida Institute of Government at the University of Central Florida
  4. 4. Part I: The Goals
  5. 5. Policies vs. Procedures
  6. 6. Need Want
  7. 7. Ambiguity
  8. 8. Part II: Wording
  9. 9. Simplicity © 2008 Mort Künstler
  10. 10. Concision
  11. 11. Plain Language
  12. 12. Fragments
  13. 13. Dangling ModifiersImage courtesyIHeartVector.com
  14. 14. Jargon
  15. 15. Active/Passive Voice
  16. 16. Parallelism
  17. 17. Packing Sentences
  18. 18. Turn-Offs
  19. 19. Part III: The Design
  20. 20. Design in Print
  21. 21. Differentiation: SerifsAAa Bookman Old Style Times New Roman Book Antiqua Garamond Palatino Georgia Times
  22. 22. Differentiation: Sans-SerifsAAa Century Gothic Comic Sans Verdana Helvetica Gill Sans Calibri Arial
  23. 23. Visual Clutter
  24. 24. Elements of the Text © 2006 Theodore W. Gray
  25. 25. Presentation of Procedures for Procedures Short/Simple Long/Complex Single-Column Narrative ✔ ✘ First Choice Multicolumn Narrative ✔ ✘ Outline ✔ ✔ Playscript ✔ ✔ Flowchart ✔ ✔ Q&A ✔ ✔ Fallback Troubleshooting ✘ ✔ Matrix Table ✘ ✔ List ✔ ✔
  26. 26. Part IV: The Process
  27. 27. Brain Dump
  28. 28. Organize
  29. 29. Compose
  30. 30. Verify
  31. 31. Publish!
  32. 32. Thank you.Writing Procedures, Instructions, and Manuals Facilitated by Chris Friend

×