Human centered design (HCD) is focused on deeply understanding people’s needs through observation, and interviewing, them in order to figure out what to make and why.
Too often we think about what we can do before thinking about what we should do to help people do the things they want and need to do.
￼The goal of HCD is to create new value - or what people often call “innovation”. If we spend our time thinking about how to create things people will love, we will innovate.
Practicing the skills of HCD will help you create a human centered, action oriented approach to creating the best experiences you can for the people you serve.