Customer support in the year 2050? How will robotics, DNA technology, Nanotechnology and Artificial Intelligence change who and what you support.
This presentation crafted to span 60 years of technology, tools, metrics, skills and people. The only presentation on supporting customers, AI, Robots, post carbon life and augmented humans.
Where Quantified Self meets IT SLA’s.
What about social media, mobile devices? What happens when you are the device?
Is it Social IT? Is it BIO-Support?
You're in IT, for God's SAKE ACT LIKE IT.
itSMF Finland World Premier Oct 5, 2012. #itSMFFly
For four years I've has been using low-friction data collection to capture hundreds of elements of my life into a repository for search, visualization and analysis.
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