@servicesphere                 @servicesphere                                  itSMF Conference 2012                      ...
@servicesphere @servicesphere@servicesphere                               •  1990-2012 22 years                           ...
@servicesphere                 22	  years	                     1990-­‐2012	  #itsmffly
@servicesphere                 TOOLS	  #itsmffly                             1990-­‐2012	  
@servicesphere                 PEOPLE,	  SKILLS,	  METRICS,	                   TOOLS,	  TECH,	  INTERFACE	  #itsmffly     ...
@servicesphere                 5	  years	                   2012-­‐2017	  #itsmffly
@servicesphere                 PEOPLE	  #itsmffly                              2012-­‐2017	  
@servicesphere                 PEOPLE	  #itsmffly                              2012-­‐2017	  
@servicesphere                 SKILLS	                                                                                    ...
@servicesphere                 METRICS	        Communal                               Saba#itsmffly                       ...
TECH-­‐TOOLS	                                                          Collaboration                         •  Senses – P...
TOOLS	               For You   For Robots            For Others#HDIForums                                                @...
TECH/TOOLS	  @servicesphere #itsmffly                                  2012-­‐2017	  
@servicesphere                 INTERFACE	  #itsmffly                                 2012-­‐2017	  
@servicesphere                 8	  years	                   2017-­‐2025	  #itsmffly
@servicesphere                 PEOPLE	                       Body Hacks under $10K.                                       ...
@servicesphere                 TOOLS/PEOPLE	  #itsmffly                                    2017-­‐2025	  
@servicesphere                 SKILLS/METRICS	  #itsmffly                                      2017-­‐2025	  
@servicesphere                 TOOLS	  #itsmffly                             2017-­‐2025	  
@servicesphere                 TECH	  #itsmffly                            2017-­‐2025	  
@servicesphere                 INTERFACE	  #itsmffly                                 2017-­‐2025	  
@servicesphere                 10	  years	                   2025-­‐2035	  #itsmffly
@servicesphere                 PEOPLE/TOOLS/Tech	  #itsmffly                                  2025-­‐2035	  
@servicesphere                 INTERFACE	  #itsmffly                                 2025-­‐2035	  
@servicesphere                 15	  years	                   2035-­‐2050	  #itsmffly
@servicesphere                 PEOPLE/TOOLS/SKILLS/METRICS/TECH	                                        1                2...
@servicesphere                 PEOPLE/TOOLS/SKILLS/METRICS/TECH	  #itsmffly                                 2035-­‐2050	  
@servicesphere                 TOOLS-­‐SKILLS-­‐METRICS	  #itsmffly                                      2035-­‐2050	  
@servicesphere                 PEOPLE?	                   Human     Augmented                           Post Carbon       ...
@servicesphere                 PEOPLE-­‐TOOLS-­‐SKILLS-METRICS	  #itsmffly                                     2035-­‐2050...
#itsmffly          @servicesphere 2035-­‐2050	  
@servicesphere              "The real problem of humanity is the            following: we have Paleolithic emotions;      ...
@servicesphere                   “Technology workers are more like Gods                 than humans today. When supporting...
#itsmffly   @servicesphere
C H R I S 	   D A N C Y@servicesphere                 chris.dancy@servicesphere.com#itsmffly
#itsmffly   @servicesphere
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Social ITSM - Rise of the DNA based Response System - Year 1990-2050

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Customer support in the year 2050? How will robotics, DNA technology, Nanotechnology and Artificial Intelligence change who and what you support.

This presentation crafted to span 60 years of technology, tools, metrics, skills and people. The only presentation on supporting customers, AI, Robots, post carbon life and augmented humans.

Where Quantified Self meets IT SLA’s.

What about social media, mobile devices? What happens when you are the device?

Is it Social IT? Is it BIO-Support?

You're in IT, for God's SAKE ACT LIKE IT.

itSMF Finland World Premier Oct 5, 2012. #itSMFFly

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For four years I've has been using low-friction data collection to capture hundreds of elements of my life into a repository for search, visualization and analysis.

MEDIA and PRESS INFORMATION: http://chrisdancy.pressfolios.com/

Feel free to reach out at chris.dancy@gmail.com, +1-303- 872-0786, or by texting "chrisdancy" to 50500.

Published in: Technology
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Social ITSM - Rise of the DNA based Response System - Year 1990-2050

  1. 1. @servicesphere @servicesphere itSMF Conference 2012 Learning to Fly! Social ITSM! #itsmffly Rise of the DNA-based Response System! Era 2014-2051 !#itsmffly
  2. 2. @servicesphere @servicesphere@servicesphere •  1990-2012 22 years •  2012-2017 5 years •  2017-2025 8 Years #itsmffly •  2025-2035 10 Years #itsmffly •  2035-2050 15 Years •  2050 - The Service Desk.#itsmffly
  3. 3. @servicesphere 22  years   1990-­‐2012  #itsmffly
  4. 4. @servicesphere TOOLS  #itsmffly 1990-­‐2012  
  5. 5. @servicesphere PEOPLE,  SKILLS,  METRICS,   TOOLS,  TECH,  INTERFACE  #itsmffly 1990-­‐2012  
  6. 6. @servicesphere 5  years   2012-­‐2017  #itsmffly
  7. 7. @servicesphere PEOPLE  #itsmffly 2012-­‐2017  
  8. 8. @servicesphere PEOPLE  #itsmffly 2012-­‐2017  
  9. 9. @servicesphere SKILLS   IT Community Support Management Via Oscar Berg @oscarberg Customer Support Enterprise Collaboration#itsmffly via @TheBrycesWrite 2012-­‐2017   Working Out Loud #HDIForums @servicesphere
  10. 10. @servicesphere METRICS   Communal Saba#itsmffly 2012-­‐2017   Personal
  11. 11. TECH-­‐TOOLS   Collaboration •  Senses – Proximity, Light, Location, Camera, Voice In/ Out, Touch, Vibrate, Accelerometer, Gyroscope •  APP Internet – Apps powered by the Internet (Siri) and API’s 2012-­‐2017  #HDIForums @servicesphere
  12. 12. TOOLS   For You For Robots For Others#HDIForums @servicesphere 2012-­‐2017  
  13. 13. TECH/TOOLS  @servicesphere #itsmffly 2012-­‐2017  
  14. 14. @servicesphere INTERFACE  #itsmffly 2012-­‐2017  
  15. 15. @servicesphere 8  years   2017-­‐2025  #itsmffly
  16. 16. @servicesphere PEOPLE   Body Hacks under $10K. 1.  Heart rate variability- hack your heart to hack your brain, space between heart rate. 2.  Software training, Dual N back training, focus creative attention training and Lumosity 3.  Electrical stimulation, "GoFlow” 4.  Direct stimulation, Laser 5.  EEG Neuro-feedback, self optimized brain, defragging your brain with feedback loops 6.  HEG biofeedback, blood flow 7.  Light, use led or halogen 8.  Sound, entertainment, shaman drumming, monks, white noise 9.  Hardware upgrades#itsmffly 2017-­‐2025  
  17. 17. @servicesphere TOOLS/PEOPLE  #itsmffly 2017-­‐2025  
  18. 18. @servicesphere SKILLS/METRICS  #itsmffly 2017-­‐2025  
  19. 19. @servicesphere TOOLS  #itsmffly 2017-­‐2025  
  20. 20. @servicesphere TECH  #itsmffly 2017-­‐2025  
  21. 21. @servicesphere INTERFACE  #itsmffly 2017-­‐2025  
  22. 22. @servicesphere 10  years   2025-­‐2035  #itsmffly
  23. 23. @servicesphere PEOPLE/TOOLS/Tech  #itsmffly 2025-­‐2035  
  24. 24. @servicesphere INTERFACE  #itsmffly 2025-­‐2035  
  25. 25. @servicesphere 15  years   2035-­‐2050  #itsmffly
  26. 26. @servicesphere PEOPLE/TOOLS/SKILLS/METRICS/TECH   1 2 4 3#itsmffly 2035-­‐2050  
  27. 27. @servicesphere PEOPLE/TOOLS/SKILLS/METRICS/TECH  #itsmffly 2035-­‐2050  
  28. 28. @servicesphere TOOLS-­‐SKILLS-­‐METRICS  #itsmffly 2035-­‐2050  
  29. 29. @servicesphere PEOPLE?   Human Augmented Post Carbon Robotic AI#itsmffly 2035-­‐2050  
  30. 30. @servicesphere PEOPLE-­‐TOOLS-­‐SKILLS-METRICS  #itsmffly 2035-­‐2050  
  31. 31. #itsmffly @servicesphere 2035-­‐2050  
  32. 32. @servicesphere "The real problem of humanity is the following: we have Paleolithic emotions; medieval institutions; and god-like technology”-EO Wilson  #itsmffly 2035-­‐2050  
  33. 33. @servicesphere “Technology workers are more like Gods than humans today. When supporting gods you open with prayer not a ticket.” -Chris Dancy &  Beyond   2050…  #itsmffly 2050  &  Beyond  
  34. 34. #itsmffly @servicesphere
  35. 35. C H R I S   D A N C Y@servicesphere chris.dancy@servicesphere.com#itsmffly
  36. 36. #itsmffly @servicesphere

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