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Contextual Computing - I'm Ready for my Close up, Mr. Jobs -

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I'M READY FOR MY CLOSE UP, MR. JOBS.

How contextual aware information systems are changing support.

IT has evolved to become IS, with this change information systems have become contextually aware. Context is based on many factors that change the support dynamic.

The most aggressive use case of IS context is location. Location changes the types of FAQ's a user may ask, changes the way a field tech carry's out his/her daily routine. Technology today is enabling a new breed of services that bring valuable data, tools and metrics that dramatically change the world of support.
- Learn the five key drivers to location aware support.
- Review the metrics that drive knowledge workers when assisted by contextual aware devices and data.
- Top 10 ways you can use location in your support organization today.
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For four years I've has been using low-friction data collection to capture hundreds of elements of my life into a repository for search, visualization and analysis.

CHRISTORY- https://www.vizify.com/chrisdancy

CAREER- http://www.linkedin.com/in/chrisdancy

MEET IN PERSON: http://www.servicesphere.com/future-events/

PRESS- http://www.chrisdancy.com

Feel free to reach out at chris.dancy@gmail.com, +1-303- 872-0786, or by texting "chrisdancy" to 50500.

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Contextual Computing - I'm Ready for my Close up, Mr. Jobs -

  1. 1. Contextual ITSM The Next Wave Of BYOD
  2. 2. We are in IT, we should act like IT 2005-2007 - Service Catalog, Help Desk Best Practices, Categorization for the Service Desk, Desktop Management and IT Support 2008 - Social Media and the Help Desk, Support Remote Users, Selecting an IT Software Vendor, IT Marketing 2009 - Enterprise 2.0, Social Media and IT Support 2010 - Big Data, Social Media and Collaborative Systems 2011 - Mobility, Location, ITSM 2525, Social Media and ITSM 2012 - Reputation Economy (Knowledge Lockers, Quantified Self) Digital Literacy 2012, Social ITSM 1990-2014, Social ITSM 2015-2050, Enterprise Celebrity 2013 - Robotics, Mindfulness, Culture 2.0, Existence as a Platform, Contextual ITSM 2014- Disposable Culture, Digital Death, Wearable Tech & LGBT History, Netocracy 2020
  3. 3. CONTEXT – EVOLUTION OF CONTEX – PHYSICAL SYSTEM – DIGITAL SYSTEM – CONTEXT DEFINED – QUANTIFIED ENTERPRIS – QUANTUM SYSTEM
  4. 4. #ITSMconte @servicesphere Evolution of Context 1900-2030
  5. 5. #ITSMconte @servicesphere Physical Systems 1900-2000
  6. 6. @servicesphere #ITSMconte
  7. 7. #ITSMconte @servicesphere Digital Systems 1980-2020
  8. 8. #ITSMconte Digital Contextual System Waves Wave 2 Wave 3 Networked @servicesphere Wave 1 Internet Mobile
  9. 9. #ITSMconte Digital Contextual System Waves Wave 5 Wave 6 Social @servicesphere Wave 4 Dependent Internet of Things
  10. 10. Health Experience Home Connected Chris Dancy
  11. 11. What is Context? – Geographica – Algorithmi – Tempora – Locatio – Life Styl – Proximit – Biologica
  12. 12. Arable Land vs. Life Expectancy eligious Affiliation, Homosexual Outlawed and Social Media Hate Speech Geographical Context
  13. 13. Algorithmic Context
  14. 14. Historical Context
  15. 15. Temporal Context
  16. 16. Social Info Context
  17. 17. Location Context DOCUMENTATION ACCESS MEDIA PEOPLE INFLUENCE APPLICATIONS SERVICES
  18. 18. Location Context Mobile Phone Wearable Computing
  19. 19. Living Context
  20. 20. Life Style Context
  21. 21. Proximity Context
  22. 22. Correlational Context
  23. 23. Biological Context
  24. 24. A Day in the Life of Context Leave home now!! Temporal Here’s your car You’re at the airport You’re at the wrong gate Your luggage is here. Do you need a car Location Proximity Location Life Style Proximity
  25. 25. Future Context
  26. 26. #ITSMconte @servicesphere The Quantified Contextual Enterprise From desktops to RNA
  27. 27. #ITSMconte Top 10 Use Cases @servicesphere 1. 2. 3. 4. 5. Support (Dynamic Support UX/UI) Collaboration(Proximity) Task / Assignments (location) Feedback (Survey/Review) Engagement (In location, persistence, presence)
  28. 28. #ITSMcontext Top 10 Use Cases @servicesphere 6. Knowledge (Tips/Photos/Advice) 7. Augmented Reality (Sharing) 8. Just in time support (No UI) 9. Geo Layered support (External API's) 10.Analysis and Metrics (Evernote Atlas, heat maps)
  29. 29. #ITSMconte Use Cases Hyper Empowered @servicesphere • Security Physical/ Device, Mood, Projects options • Guided Tour (New Employee) • Calendar Appointments? • Contacts? • Meeting New Peers? • Lunch Decisions?
  30. 30. #ITSMconte @servicesphere Quantum Systems 2020-2030
  31. 31. #ITSMconte Quantum System Epoch 2 Epoch 5 Biological @servicesphere Epoch 1 Hypersigils Quantum
  32. 32. CROWD vNext Humanity as a Platform
  33. 33. You Pink Elephant BMC Software Shutterstock Peers Mentors Neanderthal Man Chris Dancy Data exhaust cartographer chris_dancy@bmc.com “chrisdancy ” 50500 +1-720-936-9192 @servicesphere

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