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The Best Way to Respond to a Negative Online Review

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Here is a guide to the best way to respond to a negative online review. Take the reviewer's perspective. Online reputation management is a complex process, but it is also tantamount to your business success. To make the most of your online reputation, you may want to enlist the help of qualified and competent professionals like us, SPANCEPT. Contact Us Today For More Information!
http://spancept.com/
consult@spancept.com

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The Best Way to Respond to a Negative Online Review

  1. 1. The Best Way to Respond to a Negative Online Review
  2. 2. The Best Way to Respond to a Negative Online ReviewTake the reviewer’s perspective. Most reviews have some basis in fact, even if they are exaggerated. Therefore, it is in your best interest to read between the lines when examining negative reviews. It could be a great opportunity for you to improve your business. Plus, taking some time to consider the other perspective is also a great way to step back and breathe some before formulating a response.
  3. 3. The Best Way to Respond to a Negative Online ReviewReply.Take the time to provide a thoughtfulresponse. Your business will look muchbetter for it, even in the face of harshcriticism.
  4. 4. The Best Way to Respond to a Negative Online ReviewLeave emotion out of it.Skip on the defensive, self-justifying, oroffensive remarks and maintain a calm,friendly, and business-like tone when youreply to a negative review. Rememberthat other potential customers will readyour response, and behave yourself in amanner you can be proud of down theline - a manner that speaks for yourbusiness in a positive way.
  5. 5. The Best Way to Respond to a Negative Online ReviewSympathize.Feel bad that the customer had anupsetting experience with yourbusiness. You may say something like,“This business prides itself oncustomer service, and it upsets me toknow that you are not happy withyour experience working with us.”
  6. 6. The Best Way to Respond to a Negative Online ReviewProvide a solution.A great idea to offer the reviewer acoupon and ask for a chance to redeemyourself (or your business reputation,that is). For example, if the reviewer complained that your representative was late, offer a coupon for the next service, and promise the representative will be on time.
  7. 7. The Best Way to Respond to a Negative Online ReviewFalse reviews.If a review is illegal, irrelevant to yourbusiness, or an outright falsification, thenyou can report it to the site administrator(or flag it) to have it reviewed.
  8. 8. Online reputation management is a complex process, but it is also tantamountto your business success. To make the most of your online reputation, you may want to enlist the help of qualified and competent professionals like us, SPANCEPT. We can be reached by email: consult@spancept.com or visit us at: www.spancept.com.

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