How to Overcome a Bad Yelp Review
Pay attention towhat is being said                     Keep in mind that there is                     likely some truth to...
Respond.   Means sending a private message           to the reviewer, asking what you           may do to remedy the situa...
Things to avoid.                   Don’t ever ignore a bad review.                   That’s probably the worst thing      ...
Be realistic.                Be realistic in thinking that you will                inevitably get some negative           ...
Online reputation management is a complex process, but itis also tantamount to your business success. To make themost of y...
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How to Overcome a Bad Yelp Review

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Want to know how? Here are some tips for how to overcome a bad Yelp review. Be realistic in thinking that you will inevitably get some negative reviews, and focus on creating positive outcomes, rather than dwelling on negative feelings. Online reputation management is a complex process, but it is also tantamount to your business success. To make the most of your online reputation, you may want to enlist the help of qualified and competent professionals like us, SPANCEPT. Contact Us Today!
http://spancept.com/
consult@spancept.com

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How to Overcome a Bad Yelp Review

  1. 1. How to Overcome a Bad Yelp Review
  2. 2. Pay attention towhat is being said Keep in mind that there is likely some truth to the review (even if it is derogatory or exaggerated). By carefully considering what you are adding, you may be able to pinpoint some areas where our business could legitimately use some betterment.
  3. 3. Respond. Means sending a private message to the reviewer, asking what you may do to remedy the situation, and then posting publicly that you are sorry the reviewer feels that way, and that you would like the chance to make things better. It is always a sign of good business to offer a viable solution to the problem. Others who read the review will see this as a testament to your commitment to customer service.
  4. 4. Things to avoid. Don’t ever ignore a bad review. That’s probably the worst thing you could do. Don’t ever deny your own responsibility in the matter, or attempt to justify bad business; if something truly went wrong, acknowledge it. Don’t let your emotions get in the way of providing a neutral, diplomatic, and genuine response.
  5. 5. Be realistic. Be realistic in thinking that you will inevitably get some negative reviews, and focus on creating positive outcomes, rather than dwelling on negative feelings.
  6. 6. Online reputation management is a complex process, but itis also tantamount to your business success. To make themost of your online reputation, you may want to enlist thehelp of qualified and competent professionals like us,SPANCEPT. We can be reached by email:consult@spancept.com or visit us at: www.spancept.com.

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